Krak User Reviews

Name: Krak: Money App & Card
Rating: 4.6 (457 reviews)

Krak: Money App & Card

Kraken

💰 Finance

What users say

Summarized from real user reviews of Krak. Based on 457 reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly app
💡Competitive yield on USDG
🚀Instant global money transfers
🚀No fees for money transfers

Negative things

🐛Crashes on launch
🐛Confusing UI/UX
💰Unexpected fees
🔒Not available in certain regions

Top reviews

Most Recent Highest Rated Lowest Rated

Incroyable !

App complémentaire à Kraken

kZN OI

7 days ago

Response from developer

Merci d'avoir utilisé Krak ! 🧡

Konto eingefroren, keinerlei Kommunikation

:Konto eingefroren, keinerlei Kommunikation
Meine Einzahlungen wurden am 1. Juli (Heute ist der 12) wegen einer "Sicherheitsüberprüfung" gesperrt, Ich habe noch am selben Tag auf die E-Mail geantwortet und angeboten, alle benötigten Unterlagen einzureichen – seitdem kam nur eine automatische "Wir melden uns bei dir"-Antwort. Keine Erklärung, kein Zeitrahmen, keine Nachfrage nach Unterlagen, nichts. Mein Geld steckt einfach fest, ohne dass ich einen echten Menschen erreichen kann. Wer überlegt, größere Summen auf dieser Plattform zu halten, sollte es sich zweimal überlegen.

Po32154

8 days ago

Response from developer

Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Da jedes Ticket individuell geprüft wird, kann die Bearbeitungszeit je nach Fall variieren. Sie können sich jedoch jederzeit über unsere Social-Media-Kanäle an uns wenden, damit wir Ihr Ticket eskalieren. Wir sind rund um die Uhr für Sie da. 💜

Money transfer

Good and fast keep it up

app for money rho

13 days ago

Response from developer

Hi 👋 thanks so much for the kind words! Glad the transfer went smoothly for you 🐙

They lock my account after I made a deposit of £300

This app is not reliable. My account was locked without any explanation after I made a £300 deposit. I contacted customer support, but I received no proper response only automated AI replies. They have not provided any reason for locking my account or explained what is happening to my money.

Be careful with this app !

okiki7346

21 days ago

Response from developer

Thanks for putting this on our radar. We totally understand the frustration here, and we'd really like the chance to help turn this around for you. Please reach out via our live support or our official social channels and we'll work to escalate this from our end 🐙

Broken app

The app doesn’t work. For months now I am unable to sign into the app. It lets me add my account then after I click onto my account to sign it an error message always occurs

Bish&Chips

25 days ago

Response from developer

ahh sorry that's been dragging on 🙏 quick checks: does it happen on the web version (Kraken.com) too, or just the app? Worth reinstalling the app and clearing the cache, that clears up most stuck-login glitches. If it still won't go through after that, drop an email to mobile@kraken.com and they can dig into the app side directly

Absolutely trash bank

I’ll advice you if you already have an account delete it as soon as possible else you’ll hate yourself

Raymondosato

a month ago

Stolen funds

I deposited ETH to this krak card. It never deposited. I check the blockchain explorer and my funds have been sent to Kraks wallet from mine. It shows the funds went to the deposit address i used and then was sent to another wallet that has thousands of dollars of ETH in it. It seems krak stole my funds and are now trying to put me through the long customer service game while they spend my money.

Truth.1987

a month ago

Response from developer

Sorry to hear about the trouble 🙏 nothing's stolen, what you're seeing on the explorer (funds moving from your deposit address to another wallet) is just our normal automated sweeping into cold storage, that's standard for all exchanges and doesn't mean the funds are lost. Deposits sometimes don't auto-credit if they're below the minimum or sent via an unsupported network. If you reach out via our social channels (X, Reddit, Facebook) with your public account ID, we can take a closer look and flag it for you 👍

À ÉVITER

Je déconseille vivement d'utiliser cette plateforme qui pour des raisons non justifiée peut se permettre de bloquer un transfert sans donner aucune suite.
J'ai envoyé 990€ de mon compte bancaire revolut vers mon compte krak en transfert instantané, une opération que j'ai toujours fait avec succès. Depuis hier le transfert apparaît sur mon krak mais avec la mention" in progress" . Subitement je reçois un mail indiquant que mon compte est restreint mais le virement n'est ni remboursé ni crédité et je ne dois rien faire pendant la période l'examen. Et jusqu'à présent aucun contact du service client par email pour indiquer ce dont il est question. J'ai urgemment besoin de mon argent.

Bignon7

a month ago

Response from developer

Merci d'avoir pris le temps de partager cela avec nous. Nous comprenons entièrement la frustration ici, et nous aimerions vraiment avoir la chance d'examiner cela de plus près et de faire en sorte d'arranger les choses pour vous. Quand vous aurez un moment, n'hésitez pas à nous contacter via notre support en direct ou nos canaux officiels des médias sociaux, et nous nous occuperons de cela au plus vite.

Reibungslos

Bei erster Skepsis, hat mich der Service von Kraken / Krak überzeugt. Handling sehr einfach. Gute Übersicht der Ausgaben. Reibungslos integriert in ApplePay.

Gerhard255

a month ago

Response from developer

Vielen Dank für das tolle Feedback! Schön zu hören, dass wir die anfängliche Skepsis ausräumen konnten und dir das Handling, die Übersicht und die Apple Pay Integration gefallen. Das freut uns sehr.

Easy to use

Easy to use. And love the 1% cashback.

ray.vhatt

a month ago

Absolutely trash bank

I got paid my salary inside this bank and I sent out a few funds to my savings leaving the rest for savings and your team restricted my account for money that came in with the company who paid me?? Please release my money I’m not longer interested in banking with you guys worst bank to ever exist

Raymondosato

a month ago

Super vraiment un presque parfait

Seul bemol c’est sur kraken globalement mais le service client est devenu très mauvais avant cetait par téléphone et maintenant tout sur un chatbot avec ia qui ne fonctionne pas correctement et c’est ultra dur d’avoir un humain par le chat donc service client 2/10

TempsYuki

a month ago

Account restricted for no reason and my hard earned money held

This app sent a notification to me after hours opening it that my account has been suspended with up £500 in it, I was told on of the agent will get back to me as soon as possible, it is over a week now, could you guys look into this for me and give me back my money, you can have your bank, I don’t want to have anything doing with your app again

Olagoke.

a month ago

Response from developer

Hi 👋 We're sorry to hear about your experience. We'd like the opportunity to look into this and better understand what's happening. Please contact us through our official support channels so we can review your case and assist further: https://support.kraken.com/articles/201351886- 🐙

Scam app

My account have been restricted for three weeks now I reached out to them on the support team they said they will respond on am email soon still nothing from them yet I reached out to them on instagram still the same reply I need answers and resolved to my account I already sent all details and everything to my lawyer so after this I won’t be contacting again but with a lawyer suits I have did my research this company do these to other people too I have contacted them and get all details to back up my law suit you can’t keep getting away with people hard earned money and just feel reluctant no support team is helping no reply I talk to a lady and how she use the app to receive her salary and same thing happened hold her money for no reason and keep her and her kids stranded for that month even after she explained no one responded to her this company is a fraudulent scam organisation and the government must look into it so this is my last message if I don’t get any response am putting my legal action in as I already have what it takes and enough proof and evidence to do so

Favis08

a month ago

Response from developer

Hi 👋 We're sorry to hear about your experience and understand how frustrating this situation must be. We'd like the opportunity to review your case. Please contact us through our official support channels and share your Public Account ID or ticket number so we can take a closer look: https://support.kraken.com/articles/201351886 🐙

Keine Empfehlung!

Das ist die schlechteste Bank die ich je hatte, nach jedem Geldeingang wird das Konto „geprüft“ und die Überweisungen dauern ein paar Tage bis sie ankommen - aber das was noch schlimmer ist, in den Tagen in denen es geprüft wird kann man das Konto nicht benutzen, das heißt nichts bezahlen oder überweisen! Und das ist jedes mal so, da brauch ich ja gleich kein Konto wenn ich eh nichts machen kann. Hätte gerne 0 Sterne gegeben

Mh19909

a month ago

Response from developer

Hallo – Bitte senden Sie uns eine Direktnachricht über eine andere soziale Plattform, damit wir der Sache nachgehen können: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media

AVOID THIS APP

My account was closed for a false chargeback which was cancelled yet still closed even though I provided evidence of no wrong doing, now ‘’Krak’’ are holding the funds in my account and not returning them despite me sending numerous emails to no reply. Do not use this bank they will steal your money.

ConnorM1995

a month ago

Response from developer

Hello, thank you for sharing your feedback. We understand how concerning it can be when an account is closed and you're awaiting the return of remaining funds. Although, we're unable to discuss account-specific details publicly, please know that account closures can occur for a variety of reasons as outlined here: https://support.kraken.com/articles/account-closures-safeguarding-our-clients-and-kraken. If you'd like us to follow up on your behalf, feel free to reach out through our official social channels with your ticket number. Kraken Support 🐙

Support

Der Support ist katastrophal langsam
Die angegeben Zeiten werden nicht eingehalten und es werden keine Antworten gegeben
Die Überweisungen dauern länger als 5 Tage

Sternchenberti

2 months ago

Response from developer

ahhh sorry für die Erfahrung 😩 die Wartezeiten waren zuletzt leider länger als gewollt. melde dich gerne nochmal über die App, per E-Mail oder über unsere Social-Kanäle (X, Telegram, Reddit), dann schauen wir nochmal drauf und sorgen dafür, dass es richtig geklärt wird 🙏

@CynthiaBadier

My first experience with Kraken was stable and straightforward. The platform offers a high level of security, and transactions are executed without complications. The interface could be simplified a bit, but overall the performance is very solid.”

Achraf Bob

2 months ago

Response from developer

Thank you very much for your feedback, glad to hear you're having a smooth experience with our app 🐙

Does not work

Will not open on iPhone 6s iOS 15.8.3. No error, does not open. Please update app.

chris8737

2 months ago

Top 1

Best apps ever !

XsneakychickenX

2 months ago

Response from developer

Best ever is high praise, thank you! We'll keep working hard to stay at the top. And if you haven't already, Kraken+ takes it even further with zero trading fees and exclusive perks! 🐙