Kroger User Reviews

Customer Experience

Positive experience7.3% of reviews
Neutral9.2% of reviews
Negative experience83.5% of reviews

~ Based on 2,272 written reviews from the US App Store.

What users say

Is Kroger Safe?

Kroger appears safe based on user ratings. AppsHunter Safety Score for Kroger is 96/100.

This assessment is based on 1,269,152 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience
2.6% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 1,269,152 App Store ratings for Kroger.

Is Kroger Legit?

Kroger appears to be a legitimate app. AppsHunter Legitimacy Score for Kroger is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unable to open app

I have been trying to access the Kroger app for the past 2 weeks … when I try logging in, I enter the code sent to me and each time I get an error message telling me not available to try again later … very frustrating, cannot even open the coupons without logging in …

Worst app ever

Literally the worst grocery app ever. Why tell people where they can find items when you can simply say it’s available for pickup?

Terrible

Just awful- a discombobulated mess! Sort function on digital coupons doesn’t work. Search derives irrelevant items. Unbelievable amount of wasted time trying to create an order! Too many useless updates.

You need to update the syncing functionality between the website and the app. Enter an order on the website, select my backup items, and the app says PRODUCT NOT FOUND, so have to enter them again. Frustrating, time wasting, redundant. Walmart is looking better.

As for prices—- they raise the price, put it on sale and sale price is the original full price. It’s a racket!
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Most frustrating Store ever.

My main beef is how they structure their pricing. It makes me mad when I have to buy five of something to get the better price. It also makes me very angry that I cannot audit discounts because some of them apply when you ring the item up and others don’t apply until you touch pay now. This makes it nearly impossible to audit your cart and makes it highly probable that you’ll miss a discount you did not get.
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Mr don Stanton

How is this app helping to track prescriptions? It’s not in my opinion

Terrible

The person coding this app should be made to use it. Im just trying to add items to a list and it is so difficult I’m goingto try to add to cart then move to a list. This app is not intuitive at all. Hate using it.

Used to be 5 stars

Now it’s too hard to find survey for purchases. I used to be able to do that from the app with all the correct letters and numbers, date and time to the second—automatically.

Bring it back please.

Where is my cart?!

WHY is it impossible to get to your cart with every single update?! I just want to see my items and they are never shown ANYWHERE. I select “pickup,” add items and somehow the is never an option to see what you have in your cart. The

Needs work

Sign in go to add pharmacy info but to link account you have to sign in again. Bad programming
Doesn’t like pre-entered info that IT carried over. Retype exact sane info and it’s happy. Bad programming.
Has issues if you want to drag to edit. Doesn’t work. Bad programming.
Fails to carry over the Kroger plus info when link account. Wait for it. That’s just bad programming. Obviously there is an issue with the back end database. That bothers me with questions like how well the data is protected
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The app always has issues

I’m continuously surprised how many issues and bugs the app (and website) has. Kroger is the largest grocery store in America yet they have one of worst functioning apps. I could type a laundry-list of issues about what does not work, but simply put, it consistently has errors and issues, regardless of how many updates and reformats they push out.
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Gas wallet and point redemption

Pure junk! Main issue it doesn’t work!

Why so bad

Search function is terrible. Bugs out frequently. I like Kroger products better than Walmart but the app being so much worse I purchase from Walmart much more frequently.

This place is amazing

They give me exactly what I eat at all time and never late and never crancky

Crashing

I’ve never had the app crash before. Trying to delete old list and crash. Tried 3 times same result. Usually I never have any problems with the app.

New added to cart button unclear

The new version of the app changes the view of items you already added to your cart. It’s much more difficult to see and inefficient as I have to double take and second guess if something is already in my cart because the “add” button and the “1 added” button look almost indistinguishable upon first glance. As a Mom to multiple toddlers, I have a million things grabbing my attention in a day and I’m usually adding things to my Kroger delivery through the day and evening, I don’t need an update that requires more focus and concentration just to buy groceries.
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Prices are a rip off

Except for sales prices keep going up and up
It’s disturbing
I cannot shop unless it’s buy one get one free
Or discounted
Sick of shopping anymore at Krogers
It’s a rip off

Update is awful

You get an error every time you try to update an order to add or edit items! It won’t load the payment info or falsely says the bank declined the transaction. What is happening?!

Used to be great

The app used to be great. I never had any issues. Lately, It’s been really buggy. I try to make changes to my online order, but I keep getting a “try again later” message. It’s really annoying.

All I want…

I see tons of information, but all I want is to order some groceries. I have now gone from “it seems a little complicated“ to “how do I order anything. Goodbye Kroger app

1 device per account?

Latest app update FAIL. My wife and I use the same account so we can grocery shop as a family. But the latest update limits the devices by account. Now you can’t be signed in while the other person is signed in. VERY INCONVENIENT.