Kroger Reviews: Is It Legit?

Customer Experience

Positive experience9.8% of reviews
Neutral9.3% of reviews
Negative experience80.9% of reviews

~ Based on 2,463 written reviews from the US App Store.

What users say about Kroger

Is Kroger Safe?

Kroger appears safe based on user ratings. AppsHunter Safety Score for Kroger is 95/100.

This assessment is based on 1,322,980 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
2.6% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 1,313,839 App Store ratings for Kroger.

Is Kroger Legit?

Kroger appears to be a legitimate app. AppsHunter Legitimacy Score for Kroger is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Kroger ap

So many out of stock items but no picture choose a replacement
Search button is screwed up. Eg enter bread and it In only brings up yogurt raisins!!!!

Kroger review

I enjoy shopping at Kroger. Rather it’s in store or pickup order every thing is mostly stocked and good fresh fruits and vegetables .

Fix the cart feature

WTF is going on with your app just like someone that says y’all app keep getting worse and worse. Why do you make us put stuff save to list? I don’t wanna put save to list and then go back into my list and then forget that it’s saved to my list and not put in my cart!!!!!Put it back to where you can ask stuff to your cart immediately and not save the list. I hate that feature now fix this.
Show more

Great savings and a easy process

We always save the lost money using the Kroger app and coupons. With how prices are now a days it’s nice that Kroger offers huge savings.

Awkward

Hard to search by category. Not intuitive. Should be free delivery for orders over $100

Kroger Convenience

Since Covid, we have been using Kroger’s pick up
shopping, and I love it! It keeps me informed as to
low stock, lets me
when my groceries are ready to pick up, and the customer service we receive is always top notch!!!

Coupons can’t scan online

Delivery

Items out of stock

I love doing the delivery via instacart, but every time I order there are always items that are out of stock or unavailable for delivery. I inevitably need to go to the store to get those items defeating the purpose of delivery.

Helpful

I enjoy using this app. It helps me save a lot of money with all the digital coupons and the curbside shoppers do a great job completing my order. I rarely need to go into the store because curbside and app coupons save me time and money.

Lunchmeat

I wish your app would give you the opportunity to order smaller amounts and slice size on lunch meat.

Love some Kroger pickup

I am so grateful for this service. The only criticism I have is that the items I really like and order often are unavailable/out of stock often. With the growing population in our area there needs to be a better effort at keeping the stock available on all items.

Payment options

Is there a way you can add a field to put an “alias” or identify what cards are you adding on the app?

TOO MANY UPDATES

Why do I have to update this thing every week?

Super Convenient

From the Customer Service (in the store and the elite Cart Shoppers outside) to the availability of products like Simple Truth, to the prices and the Convenience… this KROGER is great! If it had a clothing section it would be superior!

App Needs Work

The app is an intuitive and Kroger’s is frequently out of stock on many items. Time to switch stores.

Options

Brand loyalty, convenience & community oriented.

Food damaged or missing frequently

Pretty much every order food is damaged or missing during the time you make the order several items will be put in your car and then within a minute it will tell you it’s unavailable. After some items will not come because they were taken out of your cart because they were unavailable, or you will have damage items I estimate 3 to 5 items are damaged or unavailable in each order.
Show more

The app sucks

The app is so circular. Every time I went to ‘schedule delivery’ it would kick me back to the shopping part without an option to check my cart. So, now we’re ordering on the website instead.

Service

Excellent, easy to use

Worst company in existence

It’s a shame that we don’t have a better company to rely on to feed our families.