Fix prescription
Guest refill tells you that the prescription number is incorrect when it is definitely not.
No bueno
This app does not sort by aisles, deletes items, adds items previously deleted,etc. I might as well use the Publix app for my Kroger shopping.
Inconsistent w/ web products
App show all my substitutions ‘no product available’ on 68 items. I then find the same substitutions available 20 minutes later. The person(s) in charge of this App should be fired. I’m deleting it forever and will never use it again.
Glitchy
While I love having this app. It’s very glitchy and jumps around while adding items. You have to constantly check the quantity or it will be wrong and messes up the order and deals
Password
Figure out how to save a password. every time I use the app I have to go back and change the password . It is frustrating. And I am not the only one this happens to
Stop Trying to Force Pickup and Delivery
Why does Kroger keep trying to force everybody to do pickup and delivery? It’s great that it’s available for people who want to do that sort of thing. I don’t appreciate how many coupons are pickup or delivery only - I guess people who shop in the store aren’t as valued anymore. But now, in the main coupon section, even though I have checked that I only want coupons for shopping in the store and yet I’m still seeing coupons for pickup or delivery only. What’s the point of choosing in store only?
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App updates are non stop
Just when I get used to the app, there’s another update. And it’s frustrating to deal with an app to save money with digital coupons. It’d be nice to have the same price for everyone - app or not.
Newly designed app is still terrible!
Update 10/6/26: App is still the worst functioning app ever. Now current month’s points summary is missing so you cannot see the points history or date of when you took the last survey.
I’m not sure why the app was completely redesigned or who tested it but it’s absolutely horrible. Barely usable now. Can’t find anything easily and I mean anything. When I do manage to find the add and you click on an item it opens up the add in Kroger.com and makes you sign in again when I just want to add the item to my list and picks some random store. I hope you listen to these reviews and go back to previous version!
I’m not sure why the app was completely redesigned or who tested it but it’s absolutely horrible. Barely usable now. Can’t find anything easily and I mean anything. When I do manage to find the add and you click on an item it opens up the add in Kroger.com and makes you sign in again when I just want to add the item to my list and picks some random store. I hope you listen to these reviews and go back to previous version!
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Bad updates No current points history
Seriously, stop the updates. Everyone makes the app worse than before. Now I can’t see my points history for the current month. It’s the 5th of the month and I’ve shopped several times but all I see is September points. Stop fixing what isn’t broken!
Complete garbage
Doesn’t let you actually order groceries but will immediately take your money for a boost subscription!!!!!!
My App Account
There’s a problem! I put in my password and wait for a code to be sent to so I can reset when I shouldn’t have to and the code never comes to my email!!! So I do I get my customer coupons? I’ve worked on it all day!
Can use the app since it was updated about 3 months ago!
I can’t login at all using the app, so I have to use the Kroger website to clip coupons and type in my alt ID during checkout. So very frustrating and inconvenient, because I can’t use my Kroger Pay or process a pick-up order now! 😣
Fuel points
Why did you take away the breakdown of monthly fuel points?
Why doesn’t my receipt show the number of fuel points earned for the days shopping trip?
I can’t check for myself on either the app or the website because you’ve broken both.
I called 800 customer service and they don’t even know what they’re doing. She breaks down the points for my one shopping trip, which does appear to be correct with all the extra bonus and Boost points. But her telling me I earned the 50 receipt survey points is wrong, I definitely didn’t get those points. This is just another way that Kroger is ripping us all off.
Why doesn’t my receipt show the number of fuel points earned for the days shopping trip?
I can’t check for myself on either the app or the website because you’ve broken both.
I called 800 customer service and they don’t even know what they’re doing. She breaks down the points for my one shopping trip, which does appear to be correct with all the extra bonus and Boost points. But her telling me I earned the 50 receipt survey points is wrong, I definitely didn’t get those points. This is just another way that Kroger is ripping us all off.
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Pleasant & Clean
Went 1st time with a neighbor. Clean, safe environment for elderly. Shelves well organized and clerks offered assistance.Average costs for nat’l company. 👍
Frozen
The app is frozen on the Home Screen and I can’t even get pass it to even set up the app to my preference . Kroger you need to fix this
Not functional
Many of Kroger’s app functions do not work or are inconsistent. Sometimes they work, sometimes they don’t.
App gets worse every iteration
Every update (now weekly or even more frequently) claims to help improve the app and make it run more smoothly. This cannot be further from the truth. Of late, I believe it is about one time out of ten attempts that I can complete a weekly Pickup order without the app crashing, freezing, or failing to complete my payment and forcing me to start over again. I have gotten to the point where I submit my order after only a few items and then edit again and again to add only a few items at a time to avoid losing too much progress when the app inevitably crashes again. While building my order today, the app was zeroing out item quantities right after I added them or removing some from the quantity (e.g. if I input a quantity of three cucumbers, the number would then be two when I checked the submitted order. Please revert back to the app of twenty or thirty updates ago when it wasn’t perfect but was much more reliable.
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Changes not saved
The newest update won’t let you make changes to your order the night before. It continues to say “Try Again” and doesn’t work. This is the second week in a row I’ve had this issue.
Search filtering is terrible
When I search for something like “pistachios” and then apply a filter for Simple Truth brand, it returns results for ALL Simple Truth nuts. If I use the quick filter for “brand”, it ignores my search entirely. Filtering should actually filter.
Worse with every upgrade
This app gets less user friendly with every upgrade. Please let us click on the search bar with just one click
