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Not user friendly, unhelpful customer service
Customer service is repeatedly unhelpful when I have brought up the issues, telling me it’s my phone or I should delete the app and download it again, all to no avail. I’ve also brought up that they don’t give the extra health and wellness reward for stores that are specifically health and wellness stores like GNC. Their response was that I should get those stores to code their purchases correctly. I can buy a bag of chips at CVS and get a higher reward than if I buy vitamins at GNC.
I’ll keep the card but it’s not a good experience working with them.
Response from developer
Sorry for the unpleasant experience, but we appreciate the detailed review. We will take the app interface feedback to the product team. We do look to support incidents and feedback like this to drive the conversation for app improvement. The GNC issue is an interesting one, the standard response to this is: KrowdFit makes every effort to include all relevant merchants in its Health & Wellness rewards categories. However, some merchants may not be classified in a particular category based on their classification with their credit card processor. We will do some research on how GNC categorizes themselves. We do add merchants from time to time as we learn about cases like this one. I hope we can improve your experience in the future.
This is a scam
Response from developer
Hey there, sorry you had frightening series of events around our card offering. It sounds like maybe the Life Alert scam call used one of our numbers for their callerID filter in an attempt to mislead you. We're glad you were able to avoid that one. If you have any questions about our card or the KrowdFit program overall please visit https://www.krowdfit.com/credit-card/ or contact our team at support@krowdfit.com.
