Worst company to deal with. ZERO stars!
I wish I had read the other review before I purchased.I too replaced a camera spotlight and the new app is terrible. Got the run around trying to get a return label. Every time I called they said they will escalate it. All they did was escalate my request to the trash! Buyer beware!
I star is too much
I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
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TRASH.
I have absolutely had it with this app and the new floodlight camera. The app does not work - I can’t get it to connect to the new camera at all. Customer service has been horrendous and has been zero help telling me to delete and redownload the app. Has done nothing. I’m ready to return the camera and switch to another brand. I’ve had the porch light for years with zero problems on the other app. Why there are two apps I don’t understand…absolute garbage.
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I star is too much
I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage.
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Doesn’t work and they do nothing to help you
Very poor quality, never worked and the customer service is non-existent and they do not provide replacement or repair to new unopened product. I don’t recommend buying, waste of time, money, installation costs.
