Zero stars if I could
Completely unreliable alerts.
Slow to alert when they do come in
Poor controls of connected devices.
Slow to alert when they do come in
Poor controls of connected devices.
GGenericNicknameHere
Poor Uptime
Auth goes down all the time - no communication. No service level agreement. Support is vague and will not admit to or deny outages.
NNoDeuces
Stuck on iCloud
It keeps asking me to sign in on iCloud but I already am signed in. It won’t let me move on even though I AM ALREADY SIGNED IN TO ICLOUD.
Bbeethecowboy
Worst company to deal with. ZERO stars!
I wish I had read the other review before I purchased.I too replaced a camera spotlight and the new app is terrible. Got the run around trying to get a return label. Every time I called they said they will escalate it. All they did was escalate my request to the trash! Buyer beware!
HHube7777
I star is too much
I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
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