Zero stars if I could
Completely unreliable alerts.
Slow to alert when they do come in
Poor controls of connected devices.
Slow to alert when they do come in
Poor controls of connected devices.
Poor Uptime
Auth goes down all the time - no communication. No service level agreement. Support is vague and will not admit to or deny outages.
Stuck on iCloud
It keeps asking me to sign in on iCloud but I already am signed in. It won’t let me move on even though I AM ALREADY SIGNED IN TO ICLOUD.
Worst company to deal with. ZERO stars!
I wish I had read the other review before I purchased.I too replaced a camera spotlight and the new app is terrible. Got the run around trying to get a return label. Every time I called they said they will escalate it. All they did was escalate my request to the trash! Buyer beware!
I star is too much
I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
UPDATE:
Kuna FINALLY sent me a return authorization with a shipping label, after 17 phone calls and 40 or so email communications. Still waiting for the return to go to my card.
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TRASH.
I have absolutely had it with this app and the new floodlight camera. The app does not work - I can’t get it to connect to the new camera at all. Customer service has been horrendous and has been zero help telling me to delete and redownload the app. Has done nothing. I’m ready to return the camera and switch to another brand. I’ve had the porch light for years with zero problems on the other app. Why there are two apps I don’t understand…absolute garbage.
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I star is too much
I’ve had Kuna products for years and have been very happy with them. I needed to replace my Kuna porch light and had to buy the camera mount. It’s easy to install but when the app is downloaded, it didn’t connect to the camera. My iPhone detects the Kuna Bluetooth signal and it’s also enabled in the app. The app will only detect an existing Kuna floodlight that is attached to the old app (which is an entire OTHER can of worms). Why have two apps? Why will the app not acknowledge that the new camera is detected by my phone but the app keeps spinning and trying to refresh? Kuna customer support is garbage and only adds to the frustration. I’ve spent nearly a week of almost daily communication trying to remedy this to no avail. I really wish I’d read the reviews of this new setup before dropping $250 for this garbage.
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Doesn’t work and they do nothing to help you
Very poor quality, never worked and the customer service is non-existent and they do not provide replacement or repair to new unopened product. I don’t recommend buying, waste of time, money, installation costs.
App needed fixing
Old app was better than the new. Had older cameras got a new one , they wouldn’t merge . Months later they merged. Now on new app , when you click on a camera or try to zoom in my screen goes black .
It will
Show footage with a car ( car icon on bottom of screen) but when a person is detected I don’t always get a person icon )
I see a delay now .
Day recap is nice though .
So maybe I just need to update my old cameras to new ones or find a different service
It will
Show footage with a car ( car icon on bottom of screen) but when a person is detected I don’t always get a person icon )
I see a delay now .
Day recap is nice though .
So maybe I just need to update my old cameras to new ones or find a different service
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Garage
Old app worked ok, not great but this updated version is worse. Have 4 cameras and have issues with all now.
No longer working
Trying to resubscribe but it’s not recognizing my login when trying to subscribe yet it lets me log in to use the non sub account which only lets me view last two hours sometime glitchy
Useless
We have had some version of Kuna for the past six years or so. Multiple units around the house. Even sold family and friends on buying in. While it wasn’t optimal to have to buy four replacement units during that time, I always wrote it off to 24/7 use year round. When the wall plates replaced the porch lights, we adjusted and installed three to replace three that no longer worked. Now we pay for a service we cannot use. It refuses to show live despite us trying different network configurations. Another option left light just crashed out, but there is no point in replacing it apparently. Customer service? Let’s be real, it’s hard enough to get a menu order right with an Indian server much less tech help once removed. We are now replacing all of our units as are our friends and family. Seek out better options.
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No integration with older devices
So sad how far this company has fallen. Loved the devices and the app, now it's fragmented, and I have to use 2 separate apps.
Worst app in the industry
I’m ready to ditch Kuna, time for change. Light doesn’t listen to the app. You turn the light off, then it turns itself back. Set a schedule, light doesn’t listen. Launching Kuna and this app to the trash
Kuna-SE - Wish I had read the reviews
This app is glitching quite a bit. I’ve had the original app for quite some time and am able to zoom in, play & pause, and move the video forward. When I zoom in this app it seems hypersensitive & it freezes up. It will sometimes play the sound when the screen has been swiped. Generally when it freezes it crashes.
I’ve enjoyed Kuna for years, but it seems like this app needs some work before it’s widely rolled out.
I have 3 other cameras on my account on the other app & would like them to be compatible, but the app should work better before that happens.
The wall plate has some awesome features, but they don’t work well at all. The replacement lamp is large and my family keeps bumping their head on it in the spot that the old lantern used to be.
The 3 other cameras are the original version. I’ve had them for over 5 years and this one is replacing the 2nd one that died. The first one was over a year and the support team sent me a replacement even though it was outside of the warranty period. This is disappointing that I need to use this subpar app since the other has been fantastic!
I’ve enjoyed Kuna for years, but it seems like this app needs some work before it’s widely rolled out.
I have 3 other cameras on my account on the other app & would like them to be compatible, but the app should work better before that happens.
The wall plate has some awesome features, but they don’t work well at all. The replacement lamp is large and my family keeps bumping their head on it in the spot that the old lantern used to be.
The 3 other cameras are the original version. I’ve had them for over 5 years and this one is replacing the 2nd one that died. The first one was over a year and the support team sent me a replacement even though it was outside of the warranty period. This is disappointing that I need to use this subpar app since the other has been fantastic!
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By far the worst
This is by far the worst app. Should have bought a competitor. Would return this product solely because the app is just that bad. Get it together
App is terrible
They want you to sign into iCloud on my iPad but my phone is alright
Kuna needs to get it together
Kuna needs to get it together
Not ready for prime time
I’m a long time Kuna user and was happy with the original app. One of my Kuna light went dead and no longer sell replacements so purchased the new wall plate which uses a new nonintegrated Kuna SE app. Should have stuck with the original app. This new wall plate and App have the following issues
1. Records, it will not stream a live feed. Keeps giving an error message and prompts to contact tech support. Waiting for response
2. Can set time schedule for light, but no option to have light be activated by motion and stay on for X minutes ect.
3. Have other Kuna lights an now need to use two separate apps from the same company to view front and back doors. Really? Come on guys integrate your apps - this has been out for over a year already.
1. Records, it will not stream a live feed. Keeps giving an error message and prompts to contact tech support. Waiting for response
2. Can set time schedule for light, but no option to have light be activated by motion and stay on for X minutes ect.
3. Have other Kuna lights an now need to use two separate apps from the same company to view front and back doors. Really? Come on guys integrate your apps - this has been out for over a year already.
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Stay away from Kuna’s new Wall plates
If I could I would give Kuna a Zero rating. These new wall plates cost me $186 each. The color video changes to black and white. Kuna’s response is to turn off the night Vision. Really, I paid for a feature and they say to turn it off to have color videos. Now that my free 6 months of video storage has expired, they want to charge me $29.99 a MONTH, just for storing videos.
I’m going back to “Ring “
I’m going back to “Ring “
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Inconsistent, videos barely play. Chime is gone.
I usually don’t write reviews for apps or products but this new app is not as good as the old version and the wall plate has flaws as well.
1st - Why does the new app work with the wall plate only. I have multiple items from Kuna, now two separate apps… and the videos will not play when I am not at home so I can barely check on my house when I’m away to see who came over… dropped off a package or stole one…
2nd - Support is not helpful at all. Multiple messages and getting nowhere. Not a fan at the moment.
3rd - My last front porch light was amazing. Worked great, had a chime when someone walked up. The light all-in-one cam is no longer available, so I had to buy The new wall plate. It will not make a chime when someone walks up. You have to have a custom greeting. The only options are words talking or sounds like a ghost sound for Halloween or a merry Christmas message. I liked having a simple chime.
4th - the wall plate is slow to detect presence / make a noise as well. Sometimes as they walk away. Sometimes it chimes when they are right by the front door other times it captures them when they are far away and I haven’t change the distance setting… completely inconsistent.
1st - Why does the new app work with the wall plate only. I have multiple items from Kuna, now two separate apps… and the videos will not play when I am not at home so I can barely check on my house when I’m away to see who came over… dropped off a package or stole one…
2nd - Support is not helpful at all. Multiple messages and getting nowhere. Not a fan at the moment.
3rd - My last front porch light was amazing. Worked great, had a chime when someone walked up. The light all-in-one cam is no longer available, so I had to buy The new wall plate. It will not make a chime when someone walks up. You have to have a custom greeting. The only options are words talking or sounds like a ghost sound for Halloween or a merry Christmas message. I liked having a simple chime.
4th - the wall plate is slow to detect presence / make a noise as well. Sometimes as they walk away. Sometimes it chimes when they are right by the front door other times it captures them when they are far away and I haven’t change the distance setting… completely inconsistent.
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