Camera feed available half the time
The app notifies me of someone at the door/camera, I open the app only to see "Connection Failure" with a "Retry" button that does nothing. This is over 50% of my experience. What a piece of garbage, especially considering I have to pay monthly to keep recordings for over a day.
App update made it worse
Camera hasn’t been able to connect since latest update. Unable to view camera feed with continuous “Retry Connection” try again button.
Software problems
I owned and used for years with no problem but now it won’t stay on. Camera goes off line and light doesn’t turn on and off between night and day. I have to keep trying to make it connect to my WiFi.
Took 2 years to get an update
Took 2 years to get an update and now the update has more issues. Cameras will never appear some times when the app is open you will just get a white screen with retry to connect button that does nothing on top of that when the cameras do appear still getting the black screen some times for certain cameras. I am definitely glad I do not pay the monthly fee for this garbage. Like I said it will probably be another 2 years to fix the new bugs if they are still in business in 2 years.
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App times out and causes me to log out
App will occasionally experience problems loading and will sometimes force me to log out and log back in because of server issues, only for the username and password to not work despite them being correct.
DO NOT BUY RUNNNNNN!!
They were allowing others to access my camera when I called them to ask them about it and called them out they yelled at me over the phone, then hung up on me and disconnected my camera on my house that I paid for this is the craziest company I’ve ever had to deal with. I am shocked that they are still legally allowed to operate.
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Kuna not so smart anymore
I have been a customer for several years but this will be my last. They are not reliable at all and horrible customer relations.
Needs update
App hasn’t been updated in 2 years. My camera has been unable to connect to wifi for quite some time. Have tried rebooting app, phone, turning off power to the camera, etc. would not recommend.
Kuna is Garbage
Go out of business already. Hasn’t been an update since before COVID.
Unreliable Product
Absolute garbage. Both camera lights have had unreliable connectivity and painfully slow playback. Will only connect to 2.4G networks. Recently changed my network password due to a security risk and I cannot get either camera to reconnect for the life of me. Do not waste your time or money, better options out there.
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Worked great … for awhile
They are the worst& their products are absolute garbage!
Unable to login - resolved
I've had Kuna products for years. They work most of the time. However, all of a sudden this afternoon I am unable to get in. It says there is no internet connection. I tried rebooting my phone. That didn't help. Then I logged out and tried to log back in using my login email and password. That didn't work. Then I selected Forgot My Password. When I entered my email address it said it was invalid. I tried to contact support and they are not available on the weekends. Unbelievably lack of customer service and support. I am writing this hoping they will contact me.
Update: login issue resolved in less than 24 hours.
Update: login issue resolved in less than 24 hours.
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Worst security system ever
Don’t buy it it will fail constantly not only that they will delete your email and you will not more be able to reset your password or login and that’s indefinitely they will also not help you we bought ours 3 years ago and now I can not login or reset them anymore.
Worst security system ever
Worst security system ever
I’ve had since kickstarter
Worked ok overall until just now, completely kicked me out, lights all blue, says can’t login, when I click reset password and verify my email it said invalid lol.
Kuna front door
Always going off line and have to restart
App Not Working
So today out of nowhere, the app logged me out. I use my password and it fails. I try password recovery it fails again. The only thing that’s working for me right now. Is that my.getkuna.com page, where my email and password work fine. Is this officially the end for Kuna?
Not working anymore
It has been working ok for 6 years but all of sudden it stopped work stating " no connection". I tried to sign in again but it didn't allow me to do so. Tried to start a new account also was denied.
App is dead
Can’t even log in anymore. Run away from this product.
Junk, lasts about a year
Terrible product support my two devices worked for about one year each. Not only did the doorbell not connect, it quit ringing when pressed! The push button doorbells of the past lasted forever. Yes, it has power, lights up, but app doesn’t detect it. I rest it, disconnected power as instructed. Now I have a doorbell that doesn’t work at all. The office light camera talks, but does not capture video. Tech support says, I need a new one. No way I’m buying theirs.
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Terrible Customer Service
The app works on a Samsung phone, but I have no audio on an IPhone. Customer Service keeps pushing me around claiming the issue is with the device and not the app. How can it be if the device works as it should in the Samsung app?
