Glitchy and not connecting
I used to love using the Canary. But as of recently I feel like half the time my canary doesn’t want to load and connect and when it finally does it freezes and I can’t see anything. When it works it works amazingly but I’m starting to run into the problem where it works less and less. The camera is always charged and on the same WiFi as my phone so I don’t understand why it has troubles connecting and loading up it’s very unfortunate especially since I use this device for my kids.
Show more
Used to be great
Then they moved a bunch of the free features the camera was literally sold on into a monthly paid subscription. They even moved the 1 tap to police(you know a huge safety feature), among other things, into subscriptions. “I know we sold this camera based on xyz features, but we’re taking those back now.”
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
Show more
Terrible customer service
As a long term user, I found out I cannot use the cams, 5 days after I am charged for a year of Premium service. Their response: Company policy: They give no refunds. I will get nothing from that $200+! They are so tone-deaf, they stated that they will switch me to a Basic plan a year from now, even though they know I will have no use then, as well.
Show more
From the beginning
I started using a Canary device when they were first introduced and their functionality and related App have grown with the company.
The App is straightforward and has always been dependable, no matter where I am in the world while traveling.
While I have rarely used Support since the “early days”, I have always found the Support Team to be clear and concise in meeting my questions and needs.
The App is straightforward and has always been dependable, no matter where I am in the world while traveling.
While I have rarely used Support since the “early days”, I have always found the Support Team to be clear and concise in meeting my questions and needs.
Show more
Turning into garbage by the minute
I had 3 canary cameras. Some for more than 6 years. Started with access to live view and historical events
for 7 days free. Where do we stand today? I pay a subscription, can only see 25 seconds of live view, and god forbid there is an emergency because the amount of impossible to click out Temu spin the cheap garbage products wheel is persistent and it just keeps on popping up! So go to hell Canary! Hope your business goes to hell just like my relationship with your company!
for 7 days free. Where do we stand today? I pay a subscription, can only see 25 seconds of live view, and god forbid there is an emergency because the amount of impossible to click out Temu spin the cheap garbage products wheel is persistent and it just keeps on popping up! So go to hell Canary! Hope your business goes to hell just like my relationship with your company!
Show more
