Great Device
I’ve had Canary since its launch and I love the product. It works seamlessly, it’s reliable and I am always carefree when I am away. Customer service is superb answering my queries in prompt time and always helpful and professional. When Canary launched, it used to display different colors on the bottom to indicate different mode sets and I’d love to see it back, it gives a sophisticated looking to the product and it’s also easy to see which mode you’re on just by looking at the device. Bring that feature back, please.
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Horrible service
Always glitches horrible service and quality I have the canary flex both not working properly for the last year one completely burned out
Glitchy and not connecting
I used to love using the Canary. But as of recently I feel like half the time my canary doesn’t want to load and connect and when it finally does it freezes and I can’t see anything. When it works it works amazingly but I’m starting to run into the problem where it works less and less. The camera is always charged and on the same WiFi as my phone so I don’t understand why it has troubles connecting and loading up it’s very unfortunate especially since I use this device for my kids.
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Used to be great
Then they moved a bunch of the free features the camera was literally sold on into a monthly paid subscription. They even moved the 1 tap to police(you know a huge safety feature), among other things, into subscriptions. “I know we sold this camera based on xyz features, but we’re taking those back now.”
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
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Terrible customer service
As a long term user, I found out I cannot use the cams, 5 days after I am charged for a year of Premium service. Their response: Company policy: They give no refunds. I will get nothing from that $200+! They are so tone-deaf, they stated that they will switch me to a Basic plan a year from now, even though they know I will have no use then, as well.
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