Inconsistent, price increases with no notice
I do not recommended this company or app. Unreliable service and customer service is just formalities with no warning of price increases. Ads are tricky and in the way of camera viewing after only seconds and that’s with a paid subscription!
Pricing is way too high
I had the system since 2018 and generally like it. However, be careful to read the fine print. When the subscription price hit over $400/year without any prior notification, I attempted to cancel on the exact date of renewal. They offered a significant reduction but never told me it would be effective with 2027 renewal and not for the 2026 year. They are playing fast and loose with price increases. Buyer beware!
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Great Device
I’ve had Canary since its launch and I love the product. It works seamlessly, it’s reliable and I am always carefree when I am away. Customer service is superb answering my queries in prompt time and always helpful and professional. When Canary launched, it used to display different colors on the bottom to indicate different mode sets and I’d love to see it back, it gives a sophisticated looking to the product and it’s also easy to see which mode you’re on just by looking at the device. Bring that feature back, please.
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Horrible service
Always glitches horrible service and quality I have the canary flex both not working properly for the last year one completely burned out
Glitchy and not connecting
I used to love using the Canary. But as of recently I feel like half the time my canary doesn’t want to load and connect and when it finally does it freezes and I can’t see anything. When it works it works amazingly but I’m starting to run into the problem where it works less and less. The camera is always charged and on the same WiFi as my phone so I don’t understand why it has troubles connecting and loading up it’s very unfortunate especially since I use this device for my kids.
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Used to be great
Then they moved a bunch of the free features the camera was literally sold on into a monthly paid subscription. They even moved the 1 tap to police(you know a huge safety feature), among other things, into subscriptions. “I know we sold this camera based on xyz features, but we’re taking those back now.”
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
Update: They have since taken your ability to stream live and now cut it up into 30s segments before you’re directed to their subscription page.
Nearly every once included positive thing this camera was sold on is now locked behind a paywall or pushes you towards it. Not a good app anymore.
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Terrible customer service
As a long term user, I found out I cannot use the cams, 5 days after I am charged for a year of Premium service. Their response: Company policy: They give no refunds. I will get nothing from that $200+! They are so tone-deaf, they stated that they will switch me to a Basic plan a year from now, even though they know I will have no use then, as well.
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From the beginning
I started using a Canary device when they were first introduced and their functionality and related App have grown with the company.
The App is straightforward and has always been dependable, no matter where I am in the world while traveling.
While I have rarely used Support since the “early days”, I have always found the Support Team to be clear and concise in meeting my questions and needs.
The App is straightforward and has always been dependable, no matter where I am in the world while traveling.
While I have rarely used Support since the “early days”, I have always found the Support Team to be clear and concise in meeting my questions and needs.
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Turning into garbage by the minute
I had 3 canary cameras. Some for more than 6 years. Started with access to live view and historical events
for 7 days free. Where do we stand today? I pay a subscription, can only see 25 seconds of live view, and god forbid there is an emergency because the amount of impossible to click out Temu spin the cheap garbage products wheel is persistent and it just keeps on popping up! So go to hell Canary! Hope your business goes to hell just like my relationship with your company!
for 7 days free. Where do we stand today? I pay a subscription, can only see 25 seconds of live view, and god forbid there is an emergency because the amount of impossible to click out Temu spin the cheap garbage products wheel is persistent and it just keeps on popping up! So go to hell Canary! Hope your business goes to hell just like my relationship with your company!
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Desperate company
Keeps seeing ads or I need to pay $25 per month. That’s insane. While I paid $169 for the device, There is no way this company ever get successful while you can get much better service from Google nest or Amazon , they need to restructure completely. What is the point of showing ads how much money are you making vs getting your customers upset. Also keep getting fake alerts while I am home saying it sew something and can’t turn it off since I don’t have pay subscription anymore.
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Stupid adverts pop-up
The app is basic and surely can’t cost much to manage. The cameras are not cheap, yet they Plaster the app in adverts of which you can’t even close without restarting the whole app. The desperation for a little extra income through in app advertising is pathetic and low.
Fixed the Issue Quickly
Customer Service responded promptly, clearly explained the issue I was experiencing, and resolved it quickly. The individual was knowledgeable, professional, and made the entire process easy.
This thing is TRASH
This is the worst camera and app of all time. It’s really the software that’s the problem - the hardware is decent enough but when you need to check on your dogs in your RV in the middle of a heat emergency, be prepared to wait for EXTREMELY LONG (and laggy) ads for trashy pay to pay phone games for AGES before being able to check if your pets are in danger. There is no way to exit out until at least a full minute or more has passed and not until
You’ve tapped into the App Store 2 or 3 times by being forced to look at the advertised game app in the store before being able to finally move on to see your camera. Usually the app has enough juice in it to show you the ads no problem, but the second it tries to load the camera it just crashes out. What an absolute piece of trash nightmare. Worst thing I’ve ever bought.
You’ve tapped into the App Store 2 or 3 times by being forced to look at the advertised game app in the store before being able to finally move on to see your camera. Usually the app has enough juice in it to show you the ads no problem, but the second it tries to load the camera it just crashes out. What an absolute piece of trash nightmare. Worst thing I’ve ever bought.
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Its a trap
Avoid this scam. They have punished there early adapters by changing to a subscription model after promoting a change to the typical business model by being a free after buying the device service. Nothing but ad’s now.
Edit: The app is almost completely useless. Between the ads and just how it functions if you do not pay for a monthly subscription, you basically would have to be looking at the app 24/7 to see anything. By the time you check the app to see what any notification was about, it is either gone, as they do not save them, or what ever trigger the alarm is not in frame anymore. Then you respond with a giant ad that does not address any issue. At least the device holds doors open quite well, the only feature you do not have to pay for monthly.
Edit: The app is almost completely useless. Between the ads and just how it functions if you do not pay for a monthly subscription, you basically would have to be looking at the app 24/7 to see anything. By the time you check the app to see what any notification was about, it is either gone, as they do not save them, or what ever trigger the alarm is not in frame anymore. Then you respond with a giant ad that does not address any issue. At least the device holds doors open quite well, the only feature you do not have to pay for monthly.
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Non functioning app
This app crashes when opened. Literally non functioning app. I feel bad for the poor saps who buy this atrocious product.
Awesome app
Great app, but lots of ads
Crashes on Launch
The app crashes on launch on my iPad Pro and my iPhone Air. I cannot access the Canary View at all. I messaged Customer Support and was told to do a password reset. I did, to no avail. I then asked to delete my account, but was informed the app was the only way to do so. Eventually, I bought another company’s camera since the Canary software would not work. As for the hardware, it became for me obsolete e-waste destined for Apple’s recycling program. This camera once was the workhorse of my smart home security system (and I am grateful for what it offered then), but unfortunately the developers turned the app into a clunky, unpleasant experience where a “free” 30-second view of your home arrives between ads. Even if I could tolerate the ad-based “free” experience to access my Canary View (and I was willing to accept that bargain, at least initially), the broken app forced me to move on.
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Worst security camera company
Their app is so dumb. If yiu enable face id, you also have to put passcode. Why. It should just work on your face id. Their showing the ads in free model is absolute terrible. These are > 1 min ad you have to sit through. No wonder with these types of functions they have trouble making sale. I will never buy their device again.
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Never works anymore
Canary is great when it works. But now my camera doesn’t connect and the app crashes instantly when I try to open it.
I’ve offloaded. Redownloaded. Nothing.
I’ve always had issues with these camera. They just stop working.
I’ve offloaded. Redownloaded. Nothing.
I’ve always had issues with these camera. They just stop working.
Beware of automatic subscription fees
The app and camera products work fine. Be very careful of the annual premium subscription renewal. It automatically renews and has increased by almost $100 every year. They will not refund the subscription fees unless you cancel before the renewal date. They clearly are desperate for the subscription fees.
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