Stupid adverts pop-up
The app is basic and surely can’t cost much to manage. The cameras are not cheap, yet they Plaster the app in adverts of which you can’t even close without restarting the whole app. The desperation for a little extra income through in app advertising is pathetic and low.
Fixed the Issue Quickly
Customer Service responded promptly, clearly explained the issue I was experiencing, and resolved it quickly. The individual was knowledgeable, professional, and made the entire process easy.
This thing is TRASH
This is the worst camera and app of all time. It’s really the software that’s the problem - the hardware is decent enough but when you need to check on your dogs in your RV in the middle of a heat emergency, be prepared to wait for EXTREMELY LONG (and laggy) ads for trashy pay to pay phone games for AGES before being able to check if your pets are in danger. There is no way to exit out until at least a full minute or more has passed and not until
You’ve tapped into the App Store 2 or 3 times by being forced to look at the advertised game app in the store before being able to finally move on to see your camera. Usually the app has enough juice in it to show you the ads no problem, but the second it tries to load the camera it just crashes out. What an absolute piece of trash nightmare. Worst thing I’ve ever bought.
You’ve tapped into the App Store 2 or 3 times by being forced to look at the advertised game app in the store before being able to finally move on to see your camera. Usually the app has enough juice in it to show you the ads no problem, but the second it tries to load the camera it just crashes out. What an absolute piece of trash nightmare. Worst thing I’ve ever bought.
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Its a trap
Avoid this scam. They have punished there early adapters by changing to a subscription model after promoting a change to the typical business model by being a free after buying the device service. Nothing but ad’s now.
Edit: The app is almost completely useless. Between the ads and just how it functions if you do not pay for a monthly subscription, you basically would have to be looking at the app 24/7 to see anything. By the time you check the app to see what any notification was about, it is either gone, as they do not save them, or what ever trigger the alarm is not in frame anymore. Then you respond with a giant ad that does not address any issue. At least the device holds doors open quite well, the only feature you do not have to pay for monthly.
Edit: The app is almost completely useless. Between the ads and just how it functions if you do not pay for a monthly subscription, you basically would have to be looking at the app 24/7 to see anything. By the time you check the app to see what any notification was about, it is either gone, as they do not save them, or what ever trigger the alarm is not in frame anymore. Then you respond with a giant ad that does not address any issue. At least the device holds doors open quite well, the only feature you do not have to pay for monthly.
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Non functioning app
This app crashes when opened. Literally non functioning app. I feel bad for the poor saps who buy this atrocious product.
Awesome app
Great app, but lots of ads
Crashes on Launch
The app crashes on launch on my iPad Pro and my iPhone Air. I cannot access the Canary View at all. I messaged Customer Support and was told to do a password reset. I did, to no avail. I then asked to delete my account, but was informed the app was the only way to do so. Eventually, I bought another company’s camera since the Canary software would not work. As for the hardware, it became for me obsolete e-waste destined for Apple’s recycling program. This camera once was the workhorse of my smart home security system (and I am grateful for what it offered then), but unfortunately the developers turned the app into a clunky, unpleasant experience where a “free” 30-second view of your home arrives between ads. Even if I could tolerate the ad-based “free” experience to access my Canary View (and I was willing to accept that bargain, at least initially), the broken app forced me to move on.
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Worst security camera company
Their app is so dumb. If yiu enable face id, you also have to put passcode. Why. It should just work on your face id. Their showing the ads in free model is absolute terrible. These are > 1 min ad you have to sit through. No wonder with these types of functions they have trouble making sale. I will never buy their device again.
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Never works anymore
Canary is great when it works. But now my camera doesn’t connect and the app crashes instantly when I try to open it.
I’ve offloaded. Redownloaded. Nothing.
I’ve always had issues with these camera. They just stop working.
I’ve offloaded. Redownloaded. Nothing.
I’ve always had issues with these camera. They just stop working.
Beware of automatic subscription fees
The app and camera products work fine. Be very careful of the annual premium subscription renewal. It automatically renews and has increased by almost $100 every year. They will not refund the subscription fees unless you cancel before the renewal date. They clearly are desperate for the subscription fees.
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Don’t waste your money
After having canary for years. The price became ridiculously inflated, compared to other similar home cameras (ring). After cancelling my premium subscription I’ve had nothing but problems.
It won’t even do the basics. Bit of malice I suspect.
It won’t even do the basics. Bit of malice I suspect.
Great support
Canary can be frustrating but once you get to the right person it becomes a great experience . I found support to be professional and friendly and there was a genuine willingness to persist until the problem was fixed
App Breaking Ads
Full screen ads pop up with no way to dismiss them, even after waiting several minutes. The only way I found to get back to the app was to completely quit the app and relaunch it. Other apps had dark patterns to mislead the user. Unusable.
Bait and switch
Full of ads. Barely functional. Video quality poor. Stay away.
Don’t do it
App disconnects from the service too much… especially for a pay (premium) service. If you have the free service then maybe you can deal with it.
solid home security
Have had multiple Canary devices for years. They have consistently worked as expected, providing solid home security. The few times I needed to contact customer support, they were very responsive - quick replies and quick resolution to my issues.
Terrible
I've had this app for many years. 2-3 weeks I started having issues viewing even while inside my home let alone when I am out. No solution has been provided- deleted and reinstalled the app and same problem. I can't view video all I get is incorrect connection! Well I've had the same connection for numerous years.
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Terrible piece of garbage
Just so you know; when you need to check on your dogs in your RV in the middle of a heat emergency, you’ll be forced to watch 3 full minutes of ads for fake silicone boob chests on Temu before the camera will enable. This thing is the worst thing I’ve ever bought. The trashiest non stop ads when I’m just trying to use the device as intended.
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Pretty awful
Unless you pay a subscription you don’t get any recordings saved or anything. Even when I was paying for a subscription, it was awful and only recorded like 45 second clips. Honestly, save your money and buy something else.
Don't buy their cameras
Slowly but surely they're removing EVERY FEATURE from people who backed their Kickstarter.
Pretty soon, it'll just be a paper weight
Pretty soon, it'll just be a paper weight
