bad waitlist
The company pushes people to use their app to have a better experience with wait times for the restaurant. The waitlist feature maxes out at 60+ mins so you have no idea if you are supposed to wait one hour or four hours. And once it got to 15-30 mins left they told me to check in with the host ASAP cause if they call my name Id lose my space. 30 mins ended up being another 2 hours. Poorly designed way to keep track of your spot, inaccurate wait times
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The few features it has are useless
- Rewards don’t work. There’s supposed to be a $5 coupon for every $50 spent and I never get any after multiple meals $100+
- Waitlist function is impractical. It used to show your spot in line and updated wait time. It no longer shows either (wait time is available but only “60+ min” and it never updated when the clerk said we were third in line).
- Waitlist function is impractical. It used to show your spot in line and updated wait time. It no longer shows either (wait time is available but only “60+ min” and it never updated when the clerk said we were third in line).
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Need to change waitlist ASAP
Their waitlist system has been bad for years, little did I know it could actually get worse with their newest iteration. We do not complain about things unless they are profoundly dumb and this my friends is the worst. And then the people who work there say sorry it’s not me it’s the bad system- well guess what you’re working for this company so you have to do right by your customer.
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New Waitlist System
Adjusting my rating from 5 stars to 1 star. The new waitlist system is profoundly terrible. The wait time ranges are useless. At least the previous numbered system made sense, showed you EXACTLY where you are in the queue and you can generally see how fast each number goes by so you could accurately estimate your own wait time. This feature is basically the sole reason I haven’t been in a while. Please switch back.
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AppIs absolutely pointless
Joining the waitlist on the app and given an estimated wait time thinking we will “ACTUALLY” already be on the waitlist and states you will get a text when it’s ready but, once you arrive you still have to check in and your wait time starts again according to the current wait time at the restaurant and no one is getting any text when table is ready. App is totally useless.
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