What’s up with the new design?
How come all the words are lower case? I’ll bring the review back up to 5 stars after they change it…
Tipping Should Be Optional, Not Pre-Selected
Defaulting to a 20% tip on pickup orders is disappointing. I am not receiving any additional service beyond picking up my own drink, yet the app automatically selects a tip amount unless I manually change it.
Tipping should be an intentional choice, not something customers have to opt out of every time. This design feels manipulative and creates unnecessary friction during checkout.
Please stop pre-selecting tips for pickup orders and let customers decide for themselves.
Tipping should be an intentional choice, not something customers have to opt out of every time. This design feels manipulative and creates unnecessary friction during checkout.
Please stop pre-selecting tips for pickup orders and let customers decide for themselves.
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Be Careful Ordering
Be extra careful not to click the button to check out unless you’re ready to check out. You have to click the button that says “add to cart”. If you click check out then they basically use your card without confirming the payment. Plus they automatically put your tip down for 15%. You have to click “other” and put 0 if you don’t want to tip.
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Missing a GIFTING feature
This app used to have a functionality where you could buy your friends a voucher essentially for an item at a restaurant and it was something we loved doing on birthdays and special events. Not sure why the feature was removed as this was a huge hit and made it better than grub hub/uber eats
Serious billing transparency issue
The in-app receipt does not show the service fee, but the total already includes it. The fee only appears in the email receipt, creating inconsistent records for the same transaction.
Users cannot reliably verify what they were charged. This raises concerns about pricing transparency.
Customer support was dismissive and did not address the inconsistency.
Needs immediate fix or clear disclosure.
Users cannot reliably verify what they were charged. This raises concerns about pricing transparency.
Customer support was dismissive and did not address the inconsistency.
Needs immediate fix or clear disclosure.
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