A nightmare
A nightmare. I have wasted far too much time putting in new passwords and trying different things. Retrieving images for me now, are you? Forget it takes less time to make an appointment and visit my doctor!
Hopeless
Every time I try to access this App, it always tells me Forgot Password!!!!
Logs you out all the time
The app lags you out all the time, and then no matter what you do you can’t get back in with your username and password. Try the webpage and that locks you out too. You would think a company like this can actually get an app to work.
Response from developer
Sorry to hear that. Please send us a request at https://lakeimages.zed.link/support/tickets/new so that we can assist you further. I'm confident we can sort this out for you
Disappointed
I lost access to all my previous scans going back some years when I forward access to my daughter
Response from developer
Sorry to hear that. Please send us a note at support@zedtechnologies.com.au so that we can follow up. I'm confident we can sort this out for you
Images are offline
App says they will be retrieved in 30 mins. Been waiting several days for images to be downloaded. Useless app.
Fabulous Service
Apart from the delay sometimes - which can easily be fixed if you email them - I reckon this service is marvellous.
Being able to access your scans, see reports etc, is terrific.
Had a lung scan for one specialist and then was able to show details months later to a different specialist - what a time & effort saver!
Being able to access your scans, see reports etc, is terrific.
Had a lung scan for one specialist and then was able to show details months later to a different specialist - what a time & effort saver!
Show more
Poor Service
I’ve been trying for over a week to get access I wouldn’t bother
Response from developer
Hi There, if you can email us at lakeimages@lakeimaging.com.au we'll be happy to help
Can’t give no stars
It’s all fine and well to have the convenience of making appointments online, but when you make the appointment, the branch you nominate do not get back to you with an appointment. I once waited two weeks, to ring them and see how much longer it would be, and I was told they didn’t get the request. Fix the app, train the staff, whatever, to make this work efficiently
Show more
No video
Just got 131 separate almost-identical images of my baby instead of a video file. Checked with them and the app ‘doesn’t do video, only still images’. All I wanted was to show the people who weren’t allowed to come with me due to COVID my baby’s heart beating but I can’t, and Lake Imaging itself couldn’t tell me if the upload was automatic from their scanner or whether a local copy of a video file got saved and uploaded afterwards because ’that’s technical’. Their over-reliance on an app that doesn’t have video functionality seems like a small thing but in this day and age it should be standard. Video files aren’t exceptional.
Show more
