Cannot access my results.
Won’t load patient results and says patient is not available. Unacceptable.
WORST app EVER!!!
Whenever I click on my results the app continues to just close. I can never access my stuff, if your app has bugs then please fix it, there’s no point in making an app available for the public to access their results if it doesn’t work 🤷♀️
This isn’t even the first time this is happening, since y’all released the app it’s been happening. Then I gotta call the lab and request an email, FIX IT!!!!
This isn’t even the first time this is happening, since y’all released the app it’s been happening. Then I gotta call the lab and request an email, FIX IT!!!!
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Very poor app
If I were Lancet I would be ashamed of providing such a bad app. The app doesn’t work and just crashes when trying to retrieve results. If you try support you just hold and hold…. Very poor
Load of rubbish
This app is a load of crap. You download and then cannot authenticate to log in. I have downloaded, deleted, retried, reset the password multiple times. I really cannot understand how you release this to the public!!!! Totally pathetic!!
Impossible to Register
To register, it asks for my ID or MRI# but doesn’t explain what those are or how to find them. Strange app!!!!!
Completely useless app
Don’t even bother downloading! This app does not get past the first login.I was able to register but t kept return an error message whenever I tried to login. It is a complete waste of time!
Not functioning
I cant get past register as it says there are multiple surnames with my ID. And no solution offered. Perhaps they should check with home affairs! Why launch an App at this level of uselessness
Utterly useless
Pin is never sent so it’s impossible to register!
Useless
30 hours after Covid-19 test no results on app. Doctor confirmed results 6hours ago. Useless
Two surnames error
Again, another two surnames error. What a useless app. Why it doesn’t just use your ID is beyond me.
Can't register
Otp functionality is not working so can't register.
No way to contact Lancet either.
No way to contact Lancet either.
Poor app design
I am struggling to even create a password on the app as the design is so pathetic! It does not recognize the id etc! Considering the amount of money that we pay for the tests surely Lancet can fork out some money to have a decent app for its brand!!!
0/5
Terrible app. Does not have latest patient results. Difficult to use. Tons of bugs
App not working well
Please fix the app. Have been trying to register for more than week - I never receive the SMS or call and I can't contact you from the app
Terrible
Can’t even register.
Very poor
Lancet has done a very poor job here - given the importance of the results and deadly effects of Covid , we would expect a better user experience.
Does not work on IPhone
This app seems to not work on IPhones
Pathetic
Woww i cant register and hence cant use the app!!! What a waste of time and inconvenience!!!!!!
Doesn’t work
Error. Error can’t register. What a waste of airtime
No results
The app shows no results whereas I know tests were carried out by the lab. Very disappointed as the call Centre does not have a clue on how to provide support for the app.
