Inconsistent
The app is fine most of the time but there are a few annoyances. First, they have you update the password WAY too often. Second, the app no longer stays logged in or whatever it has to do in order to push purchase notifications. That was a feature I actually liked and now it really doesn’t work. In the last few months I am constantly having to get into the app and allow my Face ID to be used to log in. Simple things like these make the experience with the mobile app a bad experience.
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myctenorGreat credit union
I would never change my banking to anywhere but here. The only time I am unhappy with them is when I have to change my password. I have been with them for several years and am running out of ideas because it happens so much
Terrible
Only works most of the time. Try to make payments and it will occasionally say unavailable at this time. If you have options pick a different credit union. Made multiple calls to figure out external transfers after I did everything it said. They would tell me they would call back never did. Finally figured out just to use my other bank. Would not recommend.
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getting in contact with the branch
they are absolutely terrible about letting you speak to someone at the branch… theres a 10 minute hold before you talk to anyone, then once you do get connected youre routed to some dumb call center where they barely speak english, i just called and the women on the phone told me no one at the branch is able to talk to me EVERYONE INSIDE THE BRANCH IS CURRENTLY ON THE PHONE OR BUSY, THE MANAGER IS BUSY, THE BANKERS ARE BUSY AND THE TELLERS ARE BUSY ABSOLUTELY NO ONE TO TALK TO YOU ABOUT YOUR MONEY. terrible.
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Still won’t work
Doesn’t work on any of our 4 phones or iPads. Never has. Tech support suggested I visit my local branch for assistance…
