Learning pass
Unlocking new levels and activating account
Account activation
I love the app but…
For other users having this issue, you need to purchase monthly or yearly pass to get through the other levels. Go to the Langapp website and go to the store
Cannot Access Level 3
April 12
I was able to buy the 1 month pass get access to level 3 yesterday but today the app saying my account is not activated again…. Where can I ask for a refund? This app is too glitchy and not properly developed
Response from developer
Thank you for your feedback! We're sorry to hear about the trouble with the learning pass. We're working to fix this In App Store issue with our next release. In the meantime, please reach out to our support team at hello@langa.app for further support.
Unable to access store
Good intentions but too many bugs
Won’t let me pass the first level
!
Very good
Completed to level 3 but says I need to activate the account but there is no where to activate it .
Great app but has issues
Glitch maybe?
I really enjoy the app and how user friendly it is. However, I am stuck on level 2. I can not access level 3 without an active learning pass but there are no options provided to get the pass.
If one of the engineers could fix the glitch, it would be greatly appreciated.
It is hard to get ahead
Can not go past level 2
CAN NOT GET PASS!!
Response from developer
Dear Fudkufoyfiydiyfc, Thank you for sharing your experience with us, though we’re sorry to hear about the confusion you’ve faced. We’d like to clarify a few points to ensure there’s no misunderstanding. First, we do not have an Instagram account, so it’s unlikely you communicated with our team via that platform. Our official customer support is always available through our email address on our website www.langa.app. Additionally, all purchases and passes made through our app or website are processed directly using the customers's LangaApp's email address. We take these matters very seriously and would love to investigate this for you. Please reach out to us through our official customer support channels so we can resolve this issue for you as quickly as possible. We genuinely care about our users' experiences, and we’re here to help! Looking forward to assisting you.
Cannot go to level 24
Response from developer
Thank you for your review. We sincerely apologise for the issue you are facing. Please state the language track you are on? We have not been able to replicate this issue, as level 23 works on all the languages we have tested. Please confirm that you are still facing this problem.
Level 17 quiz itele and next not connecting
Do not buy subscription!
1 star
Ais just crazy if you are from Africa and speak a language like ebo Hausa and Yoruba. I don’t know but moms would not want to lose there time over a learning game that’s crazy. And another problem is like
there’s only 3 languages and a lot of people speak different languages but the only languages there are Hausa, Yoruba, and Igbo what about ebo or Spanish. I would not like to waste my money on a game. That’s my opinion. Have a nice day.
Regards
a worried mom
Response from developer
Hello, Thank you for taking the time to share your feedback with us. We deeply appreciate your concerns as a parent, and we value every bit of input from our users, especially when it comes to helping us improve the experience for children. We understand your frustration about the app's content and the language selection. Our team is continuously working on expanding the range of languages and cultural inclusivity in the app, and we take your feedback seriously. Currently, we started with Hausa, Yoruba, and Igbo, due to the lack of representation of these languages in other language learning Apps. However, we recognise that there are many other languages like Spanish and others that would be valuable for more families. Our team is planning to make some of them available in future updates. As for the in-app purchases, we strive to offer a balance between free and premium content to ensure a high-quality educational experience while also supporting ongoing development. However, we are always looking for ways to enhance value for our users, and your concerns are noted. We’re grateful for your opinion and are always open to suggestions on how we can make the app more inclusive and user-friendly for parents and children alike. Thank you again for reaching out, and we wish you and your family a wonderful day ahead.
