Broken Registration
Website and app both fail to properly set up account
The app could be more helpful, lack of info when at the airport
Starting from LAX, my experience with the LATAM app has been extremely frustrating. Since LATAM partners with Delta, the app indicated the International Terminal (Tom Bradley), but the flight was actually departing from Terminal 3 at Delta.
Then, when I arrived in Brazil for my connecting flight, the app did not show any gate information. I struggled to even find a departure monitor displaying my flight. The lounge staff directed me to the wrong place, and after asking five different people for help, I finally found the correct gate—only to discover that the plane had already departed.
For an international traveler in an unfamiliar airport, accurate terminal and gate information is essential. If the app cannot provide reliable information when passengers need it most, what is the purpose of having the app?
This experience caused me to miss my flight and created an enormous amount of unnecessary stress. LATAM really needs to improve the accuracy and real-time reliability of its app.
Then, when I arrived in Brazil for my connecting flight, the app did not show any gate information. I struggled to even find a departure monitor displaying my flight. The lounge staff directed me to the wrong place, and after asking five different people for help, I finally found the correct gate—only to discover that the plane had already departed.
For an international traveler in an unfamiliar airport, accurate terminal and gate information is essential. If the app cannot provide reliable information when passengers need it most, what is the purpose of having the app?
This experience caused me to miss my flight and created an enormous amount of unnecessary stress. LATAM really needs to improve the accuracy and real-time reliability of its app.
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Broken app and website
What is the point of having an app or even a website if you can’t do basic functions such as making seat selection?
I’ve been trying to select the seats for my upcoming trip for the past 3 weeks now, and I just keep getting a message saying “We could not process this seat map”. I had to call them and staying on the call for 30 MINUTES to be able to select a seat.
At this point you should just close this company.
I’ve been trying to select the seats for my upcoming trip for the past 3 weeks now, and I just keep getting a message saying “We could not process this seat map”. I had to call them and staying on the call for 30 MINUTES to be able to select a seat.
At this point you should just close this company.
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Problem
In the app for personal information, It does not allow me to select the city I live in. Please, fix it.
Maravilla
Volando
Asientos
Trato de escoger mi asiento en business y no me deja
Instável
Não consigo comprar assentos
Excepcionalmente Formidable
Marca País en Aviación.Hito y Referencia Primordial de Aviación en América y resto de Continentes ( diría Nicanor Parra el Antipoeta un PAÍSaje ) LaTaMericasaje
Mala aplicación
Aplicación muy poco amigable y lenta
No genera pase de abordar
Mala la AI y no genera el pase de anordar con frecuencia. Obliga a ir al desk por el pase de abordar así no teaigas equipaje
Upgrade Website
When is LATAM going to improve its website. Impossible to select/change seats. Incomprehensible that it’s has not been addressed or updated
Terrible app
You can’t access the app because the verification codes don’t get on time and when you enter again, you need to request another verification code. On top of that, you can’t buy any extra luggage. It takes forever and then it won’t let you process the payment. Even talking with a customer service representative takes forever and they will answer the call, but won’t talk. What a terrible service.
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Overcharge and worst customer service
I paid to be able to change flight. Spent 2 days and 6 hours. Wanted to charge me 447$ to change flight. Then charged me to change seats. I had no choice so I paid. I wish I could speak to a manager with Latam but???
App
Can’t get my boarding pass. There no information why.
Log in directs you to a web browser. It looks like a webpage disguised as app instead of a real app.
Log in directs you to a web browser. It looks like a webpage disguised as app instead of a real app.
Mudança de Voo
Gostaria de agradecer imensamente pelo atendimento de Eli durante a minha solicitaçao de mudanças do meu voo. O Eli foi extremamente educado, muito profissional, atencioso e dedicado. Muito obrigado de novo. Ademar de Almeida
LATAM
10
Lost return information
I’ve been trying to see my return flight and I am unable
Ruim de navegar
Não intuitivo
Worst customer service
Missed our connection due to slow baggage check in. Did not rebook us on the next available flight. Had us step aside for hours. Getting information on the next steps was difficult.
Sorry App
What is the point of the app if it won’t let you update your reservation or seats? Useless
