Love the content… hate the app
This app is so glitchy and has been for a while. Initially I thought my phone was too old so I tried it again when I upgraded. Nope, it takes forever to load, then once you choose something to listen to, more often than not it won’t even play. I purchased a month to try it out and was so disappointed in rarely being able to access content. The app worked better when it was Our Turtle House… come on guys, you have great content- fix your tech so it is easily accessible!
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Didn’t work
We were so excited for this app. We wanted all of the content. We were even going to share it with our kids. But it never worked right. We upgraded so we had access to everything. And nothing that is not on the free version worked. We gave it a little while hoping it was just a glitch. Emailed back and forth ( very delayed customer service) and were never really given any answers. We figured it was just an issue with my husbands account. So I opened one on my phone and upgraded as well. Nothing. Same issues. Emailed back and forth. No outcome. So basically we have been charged for 9 months between the two of us, for nothing. And at 17 -20 bucks each that’s a pretty good chunk of change. We now have both cancelled. We are disappointed and out quite a bit of money.
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Canceled after my free trial despite loving the app.
I honestly LOVE this app, and all the inspiring content. However, there were so many glitches/issues that made it really frustrating to use. I had issues trying to play the content I saved in my “favorites” on the app, other times content wouldn’t load, I would click on a talk/podcast, and it would take me on some ‘clicking round-about’ and end back on the homepage again or to something completely different, and many times there were issues with the audio and sound. If the app worked smoothly I would have paid for the yearly subscription in a heartbeat. Please let me know if the glitches get fixed, I would love to subscribe!
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Cannot get help
I’ve been paying for a family subscription for over a month, but cannot get access to the newer items. I’ve emailed support twice with no response. Really good content, just a lot of problems with the new app.
Trouble loading on iphone pro max
I’ve gone the the website follow instructions, delete and reinstall app and still does not work. App also doesn’t show on cellular list. I don’t know what else to do nor say, I’ve tried.
