Not Good
I can’t figure out something as simple as changing the wifi settings. I’ve looked through every app option and can’t find it!!!! It should be the first thing you see. Ridiculous! I’m so frustrated
Muchos problemas
Estoy teniendo muchos problemas desde hace meses cuando quiero abrir la app para ver las cámaras nunca se conecta, tengo que cerrar y abrir 4 o 4 veces la app para que pueda ver aún que sea unos 5 segundos antes que se congele la imagen. No se que le está pasando antes no era así.
Great system
Simple. Easy to install easy to use. No monthly charges.
Confusing equipment
I’ve had these cameras for a while now and they continue to malfunction. I.e. won’t show live video streaming and it will not show when an alert is captured on the app in order to see the alerting object. Tried contacting customer service numerous times, no one‘s is ever there. When you do get a representative, they fail to contact you back in a timely manner. No one that I have had communication with seems to even know how there equipment even works it seems.
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NO WARRANTY SERVICE!
Buyer beware!
I bought a set of refurbished cameras and they failed. I had them for just over a month and when I contacted them for warranty, all I got was the run around!
Move them
Get closer to modem
Try different areas
And they still don’t work! After a week of asking for a replacement, (Not a refund), I have not received anything!
Now they want me to spend more money on shipping the camera back to them!
Bottom line:
Be prepared to spend more of your money to exchange a camera. They DO NOT HONOR THE WARRANTY!
Thus, the customer service is terrible.
Buyer beware!
I bought a set of refurbished cameras and they failed. I had them for just over a month and when I contacted them for warranty, all I got was the run around!
Move them
Get closer to modem
Try different areas
And they still don’t work! After a week of asking for a replacement, (Not a refund), I have not received anything!
Now they want me to spend more money on shipping the camera back to them!
Bottom line:
Be prepared to spend more of your money to exchange a camera. They DO NOT HONOR THE WARRANTY!
Thus, the customer service is terrible.
Buyer beware!
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