Cannot add my provider
I have had a lawn care provider for the entire summer and the app will not let me add him as a provider so I can see the upcoming schedule. I emailed the app developer for help and received NONE. The emails I received were remarkably unhelpful and provided no information on how to fix the issue.
will charge your card without servicing
they will charge your credit card even though no one ever comes to perform the service. avoid a headache and use green pal instead
Fraud
I opened a job for someone to cut my lawn. The person who accepted was a no show. I emailed customer service to see how to cancel. Instead I got a reply back “I’ll do that for you right now” then a bill for $30 saying my job was completed. They included a photo of my house that they pulled off the internet from TWO YEARS ago as proof of the job they did yesterday. There is no one to contact and no one replies. This is a total fraud. DO NOT PUT YOUUR CREDIT CARD IN THIS APP.
Show more
Just don’t.
Said my lawn would be mowed within 24-36 hours. Never showed up. Customer service was awful through the app. Interface is garbage and communication wall is frustrating. Don’t waste your time. Also overpriced. I was charged extra to have the service expedited, only to have them not show up. Absolute trash.
Show more
App doesn’t work
This app couldn’t even find my address which is crazy. I reached out to Lawn Buddy twice with no response. Therefore I will not use this app.
Terrible
I used to use this app a lot but haven’t got a few years. My mower broke and I put the request in a week ago and haven’t heard a word. I can’t figure out how to cancel the request. Just terrible.
Terrible
This app is the ABSOLUTE WORST! Every time I’ve requested lawn service it takes a week plus for anyone to show up. The past 2 times I’ve requested service no one has shown up at all. I’ve called and messaged and have had no response. I will NOT continue to use this service.
Life changer
Lawn Buddy is a great service that not only helps me gain extra work for my business, but also helps me control my business more efficiently. Before Lawn Buddy I was stuck in the old ways of trying to find new business and was getting strung out. Thankfully I have this resource to take some of the load off.
Show more
Use a different app
This app has a terrible interface and doesn’t allow you to cancel requests easily. I had a request that after 10 days still had not been completed. I used the contact us feature to message one of the app managers. They told me they spoke to my provider and they would be out the next day. Three days later the service was still not completed.
Please don’t use this terrible app, there are much better ones out there. They have no follow through with ensuring your service is actually completed. Business models like this don’t deserve to survive.
Please don’t use this terrible app, there are much better ones out there. They have no follow through with ensuring your service is actually completed. Business models like this don’t deserve to survive.
Show more
Never got the service and got charged
There’s it’s a company boca ratón Florida never came to my house got charged 46 dollars and no service now they don’t answer the phone and it’s me out of 46 bucks and nobody gives me any answers
App works great
App works great. Very convenient for finding and scheduling lawn care.
Charged more after service
This is awful. The “provider” came and mowed, and then decided to invoice me for an additional $5 after the fact without contacting me beforehand. And he decided to communicate this several days after with a text at 4:30 in the morning!! Never again.
Lawn Buddy was no help and said it was between me and the provider. They take no responsibility and leave you to fend for yourself. Do yourself a favor and just use Craigslist. Less hassle and work is just as good.
Lawn Buddy was no help and said it was between me and the provider. They take no responsibility and leave you to fend for yourself. Do yourself a favor and just use Craigslist. Less hassle and work is just as good.
Show more
Be aware, Fraud, scam, No call no show twice, no support
Be aware, this is fraud and scam that’s why they get your credit card before you even make the schedule.
I downloaded this app hoping to get a landscape service scheduled a few days in advance. I scheduled the mow for Wednesday and received confirmation that the provider accepted the job; no one showed up on Wednesday, so I tried to contact the provider and nobody answered nor returned my calls, I contacted the customer service which claimed they don’t see it scheduled for Wednesday and it is gong to happen on Thursday even though I told him my app clearly shows it is scheduled and approved for Wednesday.
I contacted support on Thursday with no respond, contacted the provider with no response, I even told the support on Wednesday that This is a short term rental and my tenant is suppose to come on Thursday.
This app causes me to get a negative review due to Lanscape and lost future business which can add up to thousands of dollars as this house is a luxury rental.
I am writing this for all people out there thinking about using this app. Think twice, they are more like fraud than an actual legit company.
I have contacted my bank and closed the credit card they asked me when I signed up and will monitor their activity close.
Be aware people.
I downloaded this app hoping to get a landscape service scheduled a few days in advance. I scheduled the mow for Wednesday and received confirmation that the provider accepted the job; no one showed up on Wednesday, so I tried to contact the provider and nobody answered nor returned my calls, I contacted the customer service which claimed they don’t see it scheduled for Wednesday and it is gong to happen on Thursday even though I told him my app clearly shows it is scheduled and approved for Wednesday.
I contacted support on Thursday with no respond, contacted the provider with no response, I even told the support on Wednesday that This is a short term rental and my tenant is suppose to come on Thursday.
This app causes me to get a negative review due to Lanscape and lost future business which can add up to thousands of dollars as this house is a luxury rental.
I am writing this for all people out there thinking about using this app. Think twice, they are more like fraud than an actual legit company.
I have contacted my bank and closed the credit card they asked me when I signed up and will monitor their activity close.
Be aware people.
Show more
DON’T DO IT!
I want to be very clear in my review: the one star is for Lawn Buddy app. A very sweet provider saved the day (see below) and was in my yard till after dark picking up the other crappy provider’s slack.
Why was he there while it was dark? Because the other service provider assigned to mow during the day didn’t show up or respond to any messages from me OR the Lawn Buddy team. So my other lawn work scheduled this weekend (grass had to be mowed first) was put into jeopardy. After hours of waiting for customer service to provide a solution Green Deal was kind enough to pick up my lawn request and mow.
I am horrified with the quality of Lawn Buddy’s service. If Green Deal wouldn’t have made it out yesterday I was facing $50-$100 worth of fees to cancel other scheduled work outside my home. The customer service team never did call to confirm that Green Deal was going to come last minute (they promised to call and let me know if they found someone to come out). All of this is after my awful first mowing experience with Green Buddy- the provider charged my card DOUBLE, then refused to refund me and cut off all contact with both myself and the Lawn Buddy team.
I spent 5+ days waiting for Lawn Buddy to provide me a refund because their customer service team can’t issue refunds (crazy!) and had to wait for an executive to make it happen.
Their repeated excuse for this ridiculousness is “we don’t have any control over the lawn providers we subcontract”. That’s fine- hire better quality providers! Research the providers reliability and company before putting them on Lawn Buddy! I don’t care that these providers are subcontracted- either choose quality companies to participate or put regulations in place to ensure the providers compliance and good customer service.
I will NEVER use Lawn Buddy again. The final straw on top of my two awful experiences above was when I was facing big fees to cancel my other yard work if the Lawn Buddy provider failed to get my grass cut in time. I asked for a complimentary lawn cut if I did have to pay fees to reschedule the other work due to Lawn Buddy’s failure. The supervisor would only consider a $10 discount after all of the company’s failures. If Lawn Buddy wanted to keep their customers they would go above and beyond to make things right, especially in a situation like mine.
Why was he there while it was dark? Because the other service provider assigned to mow during the day didn’t show up or respond to any messages from me OR the Lawn Buddy team. So my other lawn work scheduled this weekend (grass had to be mowed first) was put into jeopardy. After hours of waiting for customer service to provide a solution Green Deal was kind enough to pick up my lawn request and mow.
I am horrified with the quality of Lawn Buddy’s service. If Green Deal wouldn’t have made it out yesterday I was facing $50-$100 worth of fees to cancel other scheduled work outside my home. The customer service team never did call to confirm that Green Deal was going to come last minute (they promised to call and let me know if they found someone to come out). All of this is after my awful first mowing experience with Green Buddy- the provider charged my card DOUBLE, then refused to refund me and cut off all contact with both myself and the Lawn Buddy team.
I spent 5+ days waiting for Lawn Buddy to provide me a refund because their customer service team can’t issue refunds (crazy!) and had to wait for an executive to make it happen.
Their repeated excuse for this ridiculousness is “we don’t have any control over the lawn providers we subcontract”. That’s fine- hire better quality providers! Research the providers reliability and company before putting them on Lawn Buddy! I don’t care that these providers are subcontracted- either choose quality companies to participate or put regulations in place to ensure the providers compliance and good customer service.
I will NEVER use Lawn Buddy again. The final straw on top of my two awful experiences above was when I was facing big fees to cancel my other yard work if the Lawn Buddy provider failed to get my grass cut in time. I asked for a complimentary lawn cut if I did have to pay fees to reschedule the other work due to Lawn Buddy’s failure. The supervisor would only consider a $10 discount after all of the company’s failures. If Lawn Buddy wanted to keep their customers they would go above and beyond to make things right, especially in a situation like mine.
Show more
Good concept - communication is lacking
This is a good concept but the execution, management, and communication are lacking.
I scheduled a mowing 2 days out. The mowers arrived the same day. Great right, given that there is normally a surcharge for same day service? Nope, I wanted someone to mow our old house that is currently listed for sale. The mowers showed up and spent 45 minutes mowing the yard during the 2 hour open house. Why!?!?
On top of that, they did a pretty crappy job. The lawn was scalped down to the dirt in at least 3 spots. That’s going to look great for potential buyers...
There were also a couple spots that appears to have just gone unmowed. What’s my recourse here? Leave a 1 star review? Whoopitydoo!!
I scheduled a mowing 2 days out. The mowers arrived the same day. Great right, given that there is normally a surcharge for same day service? Nope, I wanted someone to mow our old house that is currently listed for sale. The mowers showed up and spent 45 minutes mowing the yard during the 2 hour open house. Why!?!?
On top of that, they did a pretty crappy job. The lawn was scalped down to the dirt in at least 3 spots. That’s going to look great for potential buyers...
There were also a couple spots that appears to have just gone unmowed. What’s my recourse here? Leave a 1 star review? Whoopitydoo!!
Show more
DO NOT USE
My original provider did not show up. The replacement provider marked the job complete and took a pic of my house without cutting my lawn. This service is a nightmare to use. Do not use them
Great tool to have!
This is a perfect connection between homeowners and professionals. This is a tool that should be used by anyone owning a home or providing services for homeowners. Great Job!
Run if you have a large lawn
Lawnmower was getting repaired and not usable. Figured I would use this service to fill in until my riding mower was fixed. The morning the service was to come out, I checked in to find out what time they would be coming and found out the kid had a 21” push mower to mow my 12k sq ft lawn. The kid cancelled and I was left with my grass growing taller and the HOA (I’m sure) sending me a violation for not mowing my lawn.
Just understand the people mowing the lawns are doing this for extra income is what it seems like and the level of service is going to be hit or miss.
Wish they had a lower level rating than 1 star
Just understand the people mowing the lawns are doing this for extra income is what it seems like and the level of service is going to be hit or miss.
Wish they had a lower level rating than 1 star
Show more
Really
lol really
No cancel button. It is what it is.
Ok. I think you need to understand what this app is, and what it isn’t. It’s service, to let you communicate with (first!) and schedule service with (later) a lawn care provider. It’s not “uber for lawn care” by any means. Understanding this, all the stuff that was driving me nuts — you’re *required* to have a preferred provider; no “cancel” button; etc — makes more sense.
So yeah. It’s an OK app. I retract my one-star review and give it a solid “OK.”
So yeah. It’s an OK app. I retract my one-star review and give it a solid “OK.”
Show more
