A great initiative
On demand, on time.
App is extremely easy to use.
I recommend it.
Only thing worth upgrading is “ Easy way to reach customer support” when there is trouble if the scheduled ride is not showing up.
App is extremely easy to use.
I recommend it.
Only thing worth upgrading is “ Easy way to reach customer support” when there is trouble if the scheduled ride is not showing up.
Service doesn’t exist in rush hour
I work during rush hour. I’m late to work because I expect a shuttle to be here at a designated time. But it somehow is always 25-35+ minutes late during rush hour. Why even bother having the time slot available if it is not going to come during any of that time. What is the point of scheduling ahead when the route never gets a driver assigned. Can’t wait to be late to work again because loudoun county can’t run a bus service that lines up with metro or make an app.
Also because I have to come in later because of this app I have to work later. Guess what also doesn’t work very well later. This whole service. Shuttles are routinely completely depleted by the time I order one. Even when I order ahead they arrive way later.
The time slot thing being 20 minutes long is garbage too. Oh so if I don’t come at the top of the time slot, I miss the shuttle and get screwed, but if I wait the whole time slot and then some an nothing shows up then of course that’s totally fine and reasonable and fair. Marginnally this is a better service than loudoun county bus service is for commuters. Even still, I would rather there just be a more sensible bus option that shows up like once an hour that doesn’t add a 40 minute deviation or include a walk of shame next to a filthy highway. Or at the very least make a reasonable clean direct protected off the road multi use trail network for biking
Also because I have to come in later because of this app I have to work later. Guess what also doesn’t work very well later. This whole service. Shuttles are routinely completely depleted by the time I order one. Even when I order ahead they arrive way later.
The time slot thing being 20 minutes long is garbage too. Oh so if I don’t come at the top of the time slot, I miss the shuttle and get screwed, but if I wait the whole time slot and then some an nothing shows up then of course that’s totally fine and reasonable and fair. Marginnally this is a better service than loudoun county bus service is for commuters. Even still, I would rather there just be a more sensible bus option that shows up like once an hour that doesn’t add a 40 minute deviation or include a walk of shame next to a filthy highway. Or at the very least make a reasonable clean direct protected off the road multi use trail network for biking
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Uche
It is super good and help
Not good anymore
It first it was coming from 15 to 30 minutes but now it takes from 30 to 55 minutes.
And now when I request a ride it says your search was not successful after a 10 try it find a ride
And now when I request a ride it says your search was not successful after a 10 try it find a ride
Good to go ahead
Well I just took my 3rd on demand trip and I will say that the drivers were doing this . Look at how great is is to wake up 10 min before work /and feel successful
It’s great for what it is but should be better
I have been able to save time I’m on my commute but parts of the app are annoying to deal with. Ride eta is completely out of wack. Some times they show up at requested times other times it’s really late and scheduling in advance does nothing to fix that which is stupid. It’s almost like you shouldn’t use that feature or at least not the intuitive way someone would think to use it. Bus drivers are great. The app overestimates time of arrival to end point many times. Sometimes it really should be a more intuitive service. Like ask a driver directly where they’re going if you’re waiting on app and then get a ride if available. Like idk it’s stupid it should be easier to use. It’s annoying to select exact stop. If I type loudoun gateway it should be loudoun gateway. Idk I hope they add more cars and operators because the service has too long of etas sometimes
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Great app
Very helpful and great app! I just wish I could get to Ashburn to get to metro stations in one Loudoun
Great service
Very convenient
Great service great people.
This is a very good idea. Great to use along with the bus system. Need to expand area and weekend service.
Amazing
It’s like your local FREE uber! Use it will it’s available
Muy bueno
10/10
Loudoun County Paratransit
This service for mobility challenged people is a lifesaver . . . & it’s free . . . just like the regular buses!!!
Thank you
Recently I became a disabled person.
When returning from 3 months of hospitals and
Therapy, I felt trapped at home.
Thank you all at Loudoun County ADA transportation, our County officials, and
all involved. I now can work and move back
Into society. Thank you so very much.
When returning from 3 months of hospitals and
Therapy, I felt trapped at home.
Thank you all at Loudoun County ADA transportation, our County officials, and
all involved. I now can work and move back
Into society. Thank you so very much.
Loudoun Co. Paratransit
Before Paratransit I had to depend on family & friends for all my transportation needs. It was rather stressful always wondering if someone would come through. All of my trips except 2 have been solo, but I enjoyed meeting the other passengers.
Lisa Sheehan
Yesterday the bus was so late and it was fixing something and I had to call the trip Loudoun County Transit office to. My phone was about to die lol plus it was like taking forever no tax or nothing so anyway that what is my waiting forever Buss but I hope it comes like every day and it still does.
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This app is horrible
You’ll never get to work onto with this app.
App is quite helpful
The process for getting it connected is a little confusing. But once connected it works very nicely. You can track path of the bus as it makes its way towards you. It’s not as accurate as Uber, but certainly acceptable.
