LeapFrog Baby Care+ User Reviews

Name: LeapFrog Baby Care+
Rating: 4.7 (248 reviews)

LeapFrog Baby Care+

VTech Inc

🌟 Lifestyle

Customer Experience

Positive experience12.5% of reviews

Neutral4.2% of reviews

Negative experience83.3% of reviews

~ Based on 72 written reviews from the US App Store.

What users say

Summarized from real user reviews of LeapFrog Baby Care+. Based on 248 reviews and a 4.7/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Easy setup and quick installation
📱Multi-user access from multiple phones
🎥Good image quality when working
🔄Easy WiFi network switching
💬Remote viewing from anywhere
🌙Night vision capability
🔊White noise and sound features

Negative things

🐛Frequent app crashes and freezing
📡Constant disconnection and offline issues
🔌Requires frequent rebooting and unplugging
⏱️Slow to connect and load
🔔Notifications frequently fail to send
📹Motion detection recordings fail to load or play
🔊Cannot mute audio in app
📵Screen locks during monitoring
🌡️1080p resolution fails to save
🔐Intrusive photo access requests
🔥App runs hot and drains battery
⚠️Recent updates delete photos and videos
🎚️Volume controls unresponsive

Is LeapFrog Baby Care+ Safe?

LeapFrog Baby Care+ appears safe based on user ratings. AppsHunter Safety Score for LeapFrog Baby Care+ is 92/100.

This assessment is based on 248 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience

1.6% of ratings suggest some concerns

6.0% of ratings point to a risky experience

~ Based on 248 App Store ratings for LeapFrog Baby Care+.

Is LeapFrog Baby Care+ Legit?

LeapFrog Baby Care+ appears to be a legitimate app. AppsHunter Legitimacy Score for LeapFrog Baby Care+ is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bad connection

I find my camera constantly going offline despite being by connected to the wifi and sometimes I have to restart the camera 5-10 times just to get it to connect, which isn’t ideal when the baby is napping in the room.

B w y n

a month ago

Response from developer

Dear customer, could you please try resetting your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form

ok when it works but too late when it doesn’t

it will just randomly stop notifying me for no given reason, i’ve tried resetting and it’s not helped. very upsetting for me and baby when i may be at the other end of the house and don’t know she’s woken up, or at night when i wake up to her screaming because ive not been notified of her initial wake up and she’s been waiting 🥺 i can also almost never view the motion captures which is very annoying. it’s a great concept but it’s just poorly executed ☹️ needs a lot of fixes in my opinion

Fly fish 1

2 months ago

Response from developer

Not so good records but doesn’t play.

Camera detections do not play back. There’s no way to view them app doesn’t let you see any recordings.

Leo807!

2 months ago

Response from developer

Glitchy. Photos and videos gone.

This app is so glitchy and along the way one of the updates has removed all of the memories that were saved to the app. Any new memories also automatically disappear so I’ve now taken to recording the monitor with my phone whenever I want to keep a memory, which is stupid.

975;!£53578

4 months ago

Response from developer

We're so sorry to hear this — losing precious baby memories is upsetting. Memories saved in the app are also stored in your phone's Photos app, so please check there.

Poor engineered pairing process

What idiot manager instructed developers to make the cheapest nastiest pairing process without any diagnostic? Learn the lesson - I will be advising Which! that this app is awful on modern router tech. A 2.4Ghz bodge to save a tiny bit of money? Discontinue all of your poorly tested products that use ancient 2.4Ghz bodges. Dire instructions that just don’t work reliably on different routers and networks.

Yo Which!

4 months ago

5 stars

Easy to set up easy to use, reliable

Chiaeaglen

5 months ago

App is buggy and frequently stops working.

App is buggy and frequently stops working. You constantly have to “reboot” and/or unplug to fix the issue.

B6692

6 months ago

Great

We bought a leapfrog camera over all the super expensive fancy ones and love it. The app works really well. We bought a second one for our second child. We love this camera and app.

JAC1273

6 months ago

Response from developer

Thank you so much for the kind words! We're delighted that your LeapFrog camera and app have been working so well for your family — and we're truly honored you trusted us again with a second camera for your second little one. Wishing you and your growing family all the best!

Horrible Connection

What good is this if 90% of the time the app fails to connect?

SeaBass1986

6 months ago

Response from developer

Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form

Does what it’s supposed to but fails to load motion detection.

The camera is great, love that it’s connected to my phone. My partner and I can both connect to it and get notifications and check the camera from anywhere which is great. No need to be within range. The issue I am having is with the motion detection memory. I can see that there have been motion detections and at what times, but when I try to watch the footage back it often fails to load. It started working well for a couple of weeks. But recently just had another update and now I am unable to load saved motion detection. Apart from this issue the camera is great. I hope this issue can be resolved.

Gdhhhhcjghegg

7 months ago

Response from developer

Everything I need in a baby camera

Excellent quality. Quick setup.

Diamee99

8 months ago

Response from developer

Thanks for your review

Brilliant app

So easy to change between WiFi networks and gives great image to watch baby.

Mama froggy

8 months ago

Response from developer

We're glad to hear you find it easy to use and enjoy the image quality. Thank you for your feedback!

Always disconnecting/offline

We are forever having to disconnect the camera and reconnect it and it takes about an hour ever time to do this due to how difficult the process is.
It is always disconnecting so I’m incapable of accessing the camera or any of the features for that matter.
The light goes off whenever it likes and just doesn’t come back on as well as the white noises provided are always cutting out when movement is detected.
I honestly thought that this monitor was a great addition and was planning on buying more so I’m able to use them in multiple rooms however after having all these issues I don’t think I’ll be getting anything of this sort from this company again.

Lucyk_145

8 months ago

Response from developer

Thank you for sharing your experience, and we’re sorry for the inconvenience. We’ve reported these issues to our development team for review. In the meantime, please try resetting the camera as this can sometimes resolve connection and feature issues. If problems continue, please contact our support team at https://leapfrogbabycare.com/support_form

Worst

I never leave app reviews but felt the need to mention how bad this one is. Constant freezing, disconnecting, capture photo/video buttons don’t do anything. The old app version is somehow way better

SonDoobius

8 months ago

Response from developer

Thanks for flagging this. We’re rolling out version 2.35.0 with bug fixes. Please update via the App Store (it may take a few days to appear). If issues persist, reach us via https://leapfrogbabycare.com/support_form with your device model, iOS version, and steps to reproduce.

App pointless now notifications have stopped

App no longer sends notifications and for a camera without a parent unit it makes the camera useless. App also doesn’t update the events for one of the cameras so no previous motions are showing - all settings checked and are accurate, has worked for the last 9 months or so but has suddenly stopped working for events and notifications.

Leapfrog app

9 months ago

Response from developer

Notifications don’t work in app

I just had to get the Baby Care + after upgrading from a single to dual monitor. Had zero issues with the single, hence why bought the exact same model as a double.

However this app does NOT send notifications to my phone? All settings are turned on, yet I’ve never once received a notification. Baby will be crying & moving if I check, yet no notification.

Kortnie3

9 months ago

Response from developer

The worst!

I can't record unless I press record. It never tells me there is motion detection just sound. But even then it doesn't record for me to view later I have to be watching the camera app
All the time. Inconvenience since this is why I bought the camera.

amber111788

9 months ago

Response from developer

App stopped recording motion events

The app stopped recording all motion events. It shows no recent activity. I deleted the app and added the camera again hoping it would start recording motion events against but all it did was delete all my pictures and videos. I messaged product support and was told there was nothing that could be done about my lost pictures and videos and gave no support on why the motion recordings stopped recording. The main reason for purchase was to be able to view the motion recordings and save them. Everything is paired correctly; I have no issues viewing the camera on my app or parent unit.

Chunks159

a year ago

Response from developer

Baby monitor

Camera never works when you want it to, unreliable wouldn't buy again.

B27-

a year ago

Profile name keeps resetting after changing it

I have multiple cameras, and I need to rename the profiles to something meaningful so the push notifications make more sense in terms of knowing which camera is alerting. No luck. Every time I rename a camera profile it resets to the factory name once i exit the app and reopen it. SO FRUSTRATING. PLEASE FIX!!!! Been like this for many months!

EDIT: in response to developer comment — I have tried explicitly logging out of the secondary account and a trying to update. It does the same thing, the profile name still reverts when only the primary user is logged in. Please look into this bug further, I’ve been using the app for 1+ years and it’s extremely frustrating.

xcvbnmasdfghj

a year ago

Response from developer

Thank you for your feedback, and we apologize for the frustration this issue has caused. When a camera is shared from a primary account to a secondary account, settings like the camera's name can only be permanently changed by the primary account owner. Any modifications made from a shared account will not be saved.