Business owner
This App is garbage. I’ve tried it several times thinking that they would work out the bugs. It only gets worse. Do not listen to the good reviews. They are most definitely fake. There is no customer service at all. You have to email support with problems and it could take over a month for them to get back to you. It is very intuitive and easy to use but they can’t seem to pull it together. Too bad really
Show more
Where to start with this review?
I started using this program some years ago and was very happy with it as I could build my site and manage it with an ipad. The customer service was good and they were very helpful when I needed help. All that changed abruptly in August of 2024, when my site was not accessible and I couldn’t get hold of anyone in customer service. August is the busiest time of the year for my business, and this was a major problem for us. When potential customers try to access your site and get the message “Proceed further at your own risk. To do so may risk serious problems…” (or something fairly similar to this)….it doesn’t exactly give you street cred. If the company knew there was a problem, it would have been nice to be notified rather than hold out hope that the issues (whatever they were) might be resolved. I hope y’all get it together and straighten out these issues, as this product was pretty darn good at one time, but please spend some time being kinder to your supporters. If the app is having problems, just be transparent about it. When it worked I would give the app 4/5 stars. I am giving you a bad rating for your lack of customer service right now…Months of unresponsiveness just doesn’t cut it.
Show more
5 * theory; zero * execution
The app crashes on new and older devices before a webpage is even created. The fine print would make you not want to use this anyway. But it does not work. Wastes your time:
Great product poor customer service
First let me say I actually love the product. It’s easy to use and it’s very affordable however, their customer support has become so poor lately it’s not even worth sharing the company with those who would benefit from it. I’ve reached out to them well over a week ago and their hasn’t been a response or an acknowledgment of “we’re working through it”. In the past it was 2-3 days before a response, then a week, then 10 days. It continues to be such an issue I’m probably going to have to go to a monthly payment to have a better experience. I want to change the review but the support experiences lately force me to have to leave 1 star AND more than likely dispute charges with my bank.
Show more
Poor performance
Upon answering all questions required to build a basic website, app went into “eternal thinking” or a production freeze mode, which lasted more that ten minutes without any results.
Second attempt has been made, albeit with no results. Not sure if I picked the wrong time, but based on this experience only one star can be granted.
Second attempt has been made, albeit with no results. Not sure if I picked the wrong time, but based on this experience only one star can be granted.
Show more
