Member comment
I have been very satisfied with this credit union for several years.
My one complaint is the frequent fraud protection. As a frequent traveler my credit card hits the wall, requiring me to verify.
Generally I use another card and verify when it is convenient. Walmart is one store and Dollar Store another that seems to be the most problem.
My one complaint is the frequent fraud protection. As a frequent traveler my credit card hits the wall, requiring me to verify.
Generally I use another card and verify when it is convenient. Walmart is one store and Dollar Store another that seems to be the most problem.
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BUGS, ADS, AND NEGLIGENT SECURITY
This app is one of the buggiest I’ve used in the past couple years.
1) FaceID constantly errors when it works fine for every other app even when the “Require Face ID” I use to actually secure the app lets me into it every time.
2) This is 2025. WHY IS THE PASSWORD CHARACTER LIMIT SO LOW??? This is a bank, security is one of the most important things.
3) Ads- not even mentioning the fact that there are ads in my bank app, why do they randomly pop into the screen, shoving the whole page down, and making me click the wrong button.
4) There is no reason you should not be able to do everything in the app that is possible via the website. Security is not even an argument because it’s the same login. I should be able to do basic things like change the name of an account without having to use their website or call my local branch.
5) The last grievance I am going to take the time to write about is the fact that they have not taken the time to actually update the parts of the app that matter. For example, the mobile deposit for the checks still has the bars on the side to align the check with That is formatted for a 16 x 9 display. The iPhone X came out in 2017. They have had plenty of time to adjust these things or at least give the option to adjust the zoom or which lens, as some modern smartphone cameras cannot focus close enough to place the check as close as it asks for.
1) FaceID constantly errors when it works fine for every other app even when the “Require Face ID” I use to actually secure the app lets me into it every time.
2) This is 2025. WHY IS THE PASSWORD CHARACTER LIMIT SO LOW??? This is a bank, security is one of the most important things.
3) Ads- not even mentioning the fact that there are ads in my bank app, why do they randomly pop into the screen, shoving the whole page down, and making me click the wrong button.
4) There is no reason you should not be able to do everything in the app that is possible via the website. Security is not even an argument because it’s the same login. I should be able to do basic things like change the name of an account without having to use their website or call my local branch.
5) The last grievance I am going to take the time to write about is the fact that they have not taken the time to actually update the parts of the app that matter. For example, the mobile deposit for the checks still has the bars on the side to align the check with That is formatted for a 16 x 9 display. The iPhone X came out in 2017. They have had plenty of time to adjust these things or at least give the option to adjust the zoom or which lens, as some modern smartphone cameras cannot focus close enough to place the check as close as it asks for.
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Customer
Logging in having it able to view password as typing
Extra helpful and friendly
Almost everyone goes out of their way to do absolutely everything they can to give me the best service possible every time. At the main branch on 14th St. in Sioux Falls, South Dakota is especially courteous, respectful, and friendly, and it does not hurt that. He also has an extremely wonderful & warm professional, speaking voice. he goes out of his way to make sure I have everything I need every time I call, even down to remembering who I am from Calls to the next, which is some kind of strange and wonderful talent. Thank you all very much. -Dawn R Clemetson
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Joke of an app
You cannot order check blanks on this application.
It loses your payment history on your loans after 2 weeks.
IT support only suggests to delete and reinstall.
Who is the support for this app? Two brothers that still live in their parents basement?
It loses your payment history on your loans after 2 weeks.
IT support only suggests to delete and reinstall.
Who is the support for this app? Two brothers that still live in their parents basement?
Why are there ads on a banking app???
Be ready for non-stop advertisements forced on your mobile banking application.
App
The app has not let me make a payment once
Worst banking app ever
Really wish I could give this zero stars. The Bill Pay feature is non functional, not user friendly at all. No instruction manual or quick guide. Thanks for dropping a Beta App on us with no notification. Saddest thing, is the Members money is paying for this and all the new customer service people that are just referring us to the company that developed the app. Third digital change in a row and they keep getting worse. Whoever is in charge of IT decisions at Levo (or is it: Leave Oh?) should find a job in a different field.
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Painful to get new app started etc
This
SFFCU
November 29 the biometric seems to be doing better went for about another month without having to reset it however I still have not seen any of the access to paying off the glass top or without it ending up leaving the interests of hanging out there Biometrics keeps needing to be reset No easy access to paying off draft topper Still hasn’t been fixed however I did go whole week without having to redo it had troubles originally getting the biometrics to work reloaded the software a couple of times called for help went in for help still didn’t work reloaded the app one more time seems to be working now
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Forgotten the Customers
Levo Credit Union seems to have forgotten that the customers are actually their owners. They have made several decisions that are antagonizing their customers. First, they changed the name to Levo, which sounds more like a hemp store than a financial institution. Then, they built a sparky new branch in my neighborhood with NO drive up window. When I was asked to enter my whole social security number at a remote location, I just drove away. I thought about switching banks, but I was so pleased with the electronic bill pay, and I had all my bills set up there. Now they have changed that to a clunky system that takes a week to send a payment unless you want to pay $15 for overnight. It also won’t save my auto-pays if I make an additional payment. I have looked everywhere for contact information for the board of directors, but couldn’t find that information. I called my branch, but they didn’t have that information. They said someone would call me, but nope. Thanks for this opportunity to explain who I am looking for a new bank.
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So convenient!!
I love being able to log on to look at my balances, transfer money between my accounts, and to and from my college daughter!! Love this app!!
Update has not been user friendly
Bummer.
LEVO performance now vs before upgrade
Everything seems to work good, except Bill Pay does not support Microsoft Edge browser. Disappointing at best!
Great app!
Love this app. So easy to use. And the new features are fantastic!
What a crock!
Changes to the operation have made it way more difficult to manage accounts
Great App
Doesn’t crash, loads quick, all the biometrics you could ask for. Secure and easy to use. Loads of features that simply make life easier. Such a clean user experience. Hands down the best banking app I have used!
Like it
Love it
Want some more of it
Want some more of it
Old timer.
Been with Them for ages, Great place.
Many years
I have been a member for 30 years and will NEVER use a bank again. At this CU you’re treated like a friend, not just another customer. This is my third membership at a CU and will never use any bank again. That and ALL the employees are great.
