Hometown Paper
Great to read the paper I grew up with, while I am 8000 miles away serving the Navy.
Horrible
Slow response from website. Poorly written and/or edited articles. Incomplete writing. I should not be able to discern the reporters’ opinions based on reading a NEWS story. Opinions must be labeled as such. Too many reprints of other newspapers’ articles.
No local events listed. There’s no way to find out what’s going on in a particular day, week, or month. The Weekender section was crucial, although it was incomplete, usually highlighting only a few events per week.
I do not recommend this “newspaper” at all.
No local events listed. There’s no way to find out what’s going on in a particular day, week, or month. The Weekender section was crucial, although it was incomplete, usually highlighting only a few events per week.
I do not recommend this “newspaper” at all.
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LHL News
I absolutely love receiving and reading the news in the Herald-Leader. I have been a long time supporter of this institution for many years! Keep up the good work!
Decline
The paper has declined rapidly over the last years. I have recently contacted the company twice with no response. The latest action was to stop the letters to the editor section. That was the last local page worth reading. The decline started with moving the print location several times, removing local happenings, removing editorial cartoons and opinions, moving the property transfers to an obscure location, getting rid of local home restorations, and the list goes on. The addition of more national and world news was nice even though it is just copied from other media. Lastly the same news is reported 2-3 days in a row.
I understand the transition to the digital age and that’s the only subscription I receive. I can’t imagine that anyone pays money for the printed version. The Sunday edition was $9.99!
I will be canceling my subscription when the current haggled over price runs out. I’ve been a subscriber for over 50 years!
I understand the transition to the digital age and that’s the only subscription I receive. I can’t imagine that anyone pays money for the printed version. The Sunday edition was $9.99!
I will be canceling my subscription when the current haggled over price runs out. I’ve been a subscriber for over 50 years!
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Opinionated
I wish we had a letter to the editor department again
Review of new Herald Leader update
I can’t even get it to work. Stuck in a loop open then update app open then update app.
Problems
App & Content is missing the whole point!
Can’t access
This new update doesn’t work. My husband and I read on different I pads. I got the update installed on his but can’t get on mine.
User Hostile
Logs you out every time you try to open app. Miserable experience.
Broken app
Even though I have an account and active subscription to this newspaper, I cannot access any story on the app. It always tells me I need to login or subscribe, even though it shows one page over that I have already done both of those things.
In addition, the search feature just doesn’t seem to work. I can type in keywords for a specific article, and nothing will come up. I can put in the exact title of the article, and nothing will come up. It’s just ridiculous.
In addition, the search feature just doesn’t seem to work. I can type in keywords for a specific article, and nothing will come up. I can put in the exact title of the article, and nothing will come up. It’s just ridiculous.
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Very disappointed. I want the print version viewing option back.
I have been a loyal subscriber for the last 30 years and we
cannot receive a paper delivery due to our distance from Lexington. Hence we rely on the digital version.
With this latest update, we cannot view the print version of the paper online. We have emailed customer support twice and heard from them once with the standard reply that this new version is better. It is not better and we will not renew when our subscription expires later this year. Beyond frustrated and disappointed.
cannot receive a paper delivery due to our distance from Lexington. Hence we rely on the digital version.
With this latest update, we cannot view the print version of the paper online. We have emailed customer support twice and heard from them once with the standard reply that this new version is better. It is not better and we will not renew when our subscription expires later this year. Beyond frustrated and disappointed.
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The new app is terrible.
I’ve used the app since it first came out years ago, and have always loved it. The latest version that came out May 1, 2024 is terrible beyond belief. I mean, *really* terrible. Unreadable terrible. I loved my digital paper and want it back. If they can’t fix this app by May 6, I will be cancelling the subscription I’ve had for more than 30 years.
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Worse than the website
The app is worse than the website in every way.
Screenshot? App no; web yes.
Ad-block? App no; web yes.
Swipe to go back? App no; web yes.
Annoying? App yes; web yes.
Screenshot? App no; web yes.
Ad-block? App no; web yes.
Swipe to go back? App no; web yes.
Annoying? App yes; web yes.
Sometimes it works?
Stories close CONSTANTLY. Most of the time when I tap on a story to read it, the story may flash on my screen for a second but will immediately return me to the front page. Or a blank screen may flash briefly before returning to home page. Happens on multiple stories, multiple days, even after deleting and re-installing.
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Terrible app
App keeps signing me out and even when signed back in it does not acknowledge my paid subscription and I can’t read any of the articles. If this keeps up I’ll be forced to end my subscription
App is not working
I see an article I want to read, and then it disappears and I’m not able to read it. This app is having some issues and bugs that need to be fixed. How am I able to read the newspaper when I can’t even get it?
This app is terrible!
I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent.
UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.
UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.
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Major App flaws
This app has a very frustrating issue. In order to open, it’s necessary to delete and reinstall every single time. Then you have to click on the topics you’re interested in reading. There is not a single click to check all the boxes so you have to click through all the boxes each time. I have contacted support and was told to delete the cache, but that didn’t resolve the issue. This has been going on for several months. Either it cannot be fixed or no one cares.
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This app is terrible!
I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent.
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Loaded once, won’t load and crashes now.
I paid for a year subscription but can only access it on the PC. The app will not work on my ipad unless I delete and reinsall it every single time. I contacted customer service several days ago and have not gotten a reply back. Not only that, I can’t access my account information on the web. I can log in, but my account won’t load. What a waste of money this subscription was. I’m afraid I won’t be able to cancel my subcription without calling, because I can’t get to in on the ipad OR the PC! Don’t bother.
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