As usual, horrible technology from Lexus
The app unlinks itself every few months and makes you go into the Alexa app and re-link it. Of course this happens when you need the app most. There is no warning that the app is going to unlink itself, there is no need for the app to unlink itself, and this is just another example of the folks at Lexus not using the applications they’ve designed. Imagine if a car key suddenly didn’t work every few months. I spent $60,000 on a new Lexus and hate everything about the technology. Lexus advertises a Alexa Integration, but it is horrible on every level. Poorly designed and poorly implemented.
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Does not work
Does not connect to my rcf
App doesn’t work!
The app does not connect to the car via bluetooth. Dealer couldn’t get it to work
Don’t waste your time
Not ready for prime time. Simply doesn’t work.
1-star too many
Lexus + Alexa has never worked right on my 2020 RX450h. Lexus claiming the vehicle comes with Alexa is just false advertising. I’ve changed phones (iPhone 11 and 12), deleted and reinstalled the apps numerous times, unpaired and paired numerous times… all to no avail. Even worse, while it would occasionally work with the old version, now it doesn’t work at all with this new version.
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Just awful
All around terrible. Glitchy, slow, unresponsive. Terrible UI and most of the time takes all the convenience out of having a smart device. Would not recommend.
Does not work
I have tried to connect it to my 2019 Lexus ES 350 and it keeps prompting me with a message saying there was no device found.
Inconsistent function
I’m having the same problems with the Alexa app grayed out and not working with my 2020 NX300. Performed all the troubleshooting others have described. Took it to the dealer to have the computer reset. They couldn’t figure it out and told me to call Lexus. App was grayed out and stopped working for 5 months. Now all of the sudden it worked today but intermittently. So disappointed that Lexus and Amazon can’t get this resolved. Had a Lexus rep checking in with me but haven’t heard from him in 3 weeks.
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Won’t Work for RC300 2019
I’ve tried several times but I cannot get this app to work. There doesn’t seem to be any information online that can help either.
I’m very disappointed.
I’m very disappointed.
Terrible
I got everything set up and it worked once. Next time I get in the car it says it can’t connect despite the app opening on my phone.
Wont work in my NX300
This feature is now completely useless. Alexa is greyed out in the car’s system. And the car system keeps asking for enform app to be up and running.
Response from developer
Let’s get you the ability to take Amazon Alexa on the road with you. Your vehicle may have a Lexus Multimedia System update available, which may provide a more optimal Lexus+Alexa experience. Please visit the Technology tab on LexusDrivers.com, and select the Lexus Multimedia System Update link to explore available software updates. We'd also be happy to look into this for you. Please contact us directly here: https://lexus.us/2stGd00.
Update // Terrible.
Update - would give zero stars. just doesn’t work at all anymore. App shows it’s connected, Alexa audio mode no longer available. I’ve deleted the app, reinstalled, re-authenticated in Amazon, rebooted the audio system. Don’t bother - just use Spotify on car play.
@lexus - perhaps add wireless car play, and just forget about the whole Alexa thing.
Old review - Have a 2020 rx. In order to get this to work, I have to wait for it to auto-load (when car turns on), swipe up to stop the app, then select the app on my phone to load. If I do this, it works every time. Works is subjective - Alexa commands are very limited. I’ve consulted dealer. They suggested to update all the sw in car and phone and also to reboot the radio (hold power button down). None of that works. All software is up to date on everything. Only forcing a reload to the app works. Seems very strange and VERY annoying - not to mention a serious safety problem if you’re trying to invoke Alexa while driving and have to fiddle with your phone. Bad engineering.
@lexus - perhaps add wireless car play, and just forget about the whole Alexa thing.
Old review - Have a 2020 rx. In order to get this to work, I have to wait for it to auto-load (when car turns on), swipe up to stop the app, then select the app on my phone to load. If I do this, it works every time. Works is subjective - Alexa commands are very limited. I’ve consulted dealer. They suggested to update all the sw in car and phone and also to reboot the radio (hold power button down). None of that works. All software is up to date on everything. Only forcing a reload to the app works. Seems very strange and VERY annoying - not to mention a serious safety problem if you’re trying to invoke Alexa while driving and have to fiddle with your phone. Bad engineering.
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Not working
One day this was working fine and the next nothing. Not at all what I expected from a Lexus product. Very disappointed.
Alexa app
The new Alexa app is not working in my 2021 rx 350 vehicle The app shows up and says ask Alexa but nothing. Sometimes it says the app is not detected on my phone. I didn’t have this problem with the older version. I’m very disappointed
Loser!
This app is horrible. For a luxury car, you would think Lexus would have this working for a more pleasurable experience for their customers. No tech support offers any resolutions in getting the app to work. Sorry for the one star rating but until issues are fixed. What you get is what we get.
Quit Working
We have a 2020 RX. When first installed in the spring of this year, it worked great! Then, it was so-so..
The dealer suggested we unpair then re-pair our phone. Again, it started working for about a week. Now, it won’t work at all. We can’t even get the app to open(light-up) on the car display screen despite knowing we are signed into the Lexus Enformed & Alexa+Lexus apps. Extremely frustrating! The echo car app performed so much better for us.
The dealer suggested we unpair then re-pair our phone. Again, it started working for about a week. Now, it won’t work at all. We can’t even get the app to open(light-up) on the car display screen despite knowing we are signed into the Lexus Enformed & Alexa+Lexus apps. Extremely frustrating! The echo car app performed so much better for us.
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Horrible App
Rarely functions. Now won’t even recognize my 2020 NX300. The previous app worked fine with my 2016. Lexus should have spent more time developing this before putting it out. Very disappointing.
Problems reported almost a year ago still happen
I recently started using this app. I find that I need to force close the app and restart it between uses in the car. I see this problem noted last December and it’s still happening.
IOS 14 and elimination of Lexus Enform
Recently my iPhone was updated to IOS14. Lexus now indicates that the Enform App is not used for Lexus+Alexus and instead the Lexus app is used. This combination is not working. I have unpaired and removed phone, repaired the phone, deleted all the apps and reloaded all the apps, reset the car’s computer and removed all personal data and still the Lexus+Alexa app does not recognize a connection to the vehicle. It is now grayed out on the monitor in the car and will not connect. After two hours with the Lexus technology help desk, no one can determine how to correct this. In the past, and I have only hard the vehicle five months, the app worked intermittently and now not at all. Very disappointing. Sounds like this technology wasn’t well tested and is not at all stable.
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Would not connect
I have a 2019 RC350 and this app would not work. We tried everything. Over it!
