App change without notice
I like the app a lot, but it changes without notice. I use the card block feature, and now my card is blocked because the app changed and eliminated that option.
No longer works
I have an older Ipad which I use. No longer can log in with it on app or website. Contacted support and the advice was to buy a new IPad. Yet the website says I have a compatible device.
Buggy
Login randomly stops logging in saying unexpected error has occurred, Try again later. Called customer support & they have no idea how to resolve. Fix your App
Annoying change to Snapshot with multiple profiles
I have a business and personal account and I used to be able to open the app and immediately switch profiles. Now, I can’t switch to my business account profile until I trigger full login which only happens when you open the details view of an account, wait for Face ID and the details to load, and then back out again. This is a slow process when I don’t want to view that account info in the first place.
It may seem minor but it gets annoying to need to open and close the wrong account just to be able to switch profiles when it didn’t use to be that way.
It may seem minor but it gets annoying to need to open and close the wrong account just to be able to switch profiles when it didn’t use to be that way.
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Login no longer works
Login on website works but login on the app is broken.
Most inconvenient banking app ever!
This app does nothing that other banking apps do. Every time you need to check your account, you need stop, type in your username and password because there is no feature to save your username at least! It’s super annoying. Then you have to wait sometimes for it to load. The “chat” option where you’re supposed to be able to text with a live agent is never working. Other apps access the other apps, you log in that day using your username and password and for the next 12 or so hours you only have to enter a quick PIN code to access. I love the banking facility but you guys really need to do something with this app …it’s 2025.
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New changes
You unlock with your face to get into the app…this is fine. But then you have to face unlock for each individual account? It’s a terrible inconvenience and an unnecessary step and hindrance. Hate this feature! 🥲
eh
not a fan of the fact that my “remember me” button was taken away - especially since it’s shown on the very first screen shot in your description photos
Confusing app
Impossible to find account number in app. Complicated and redundant layout
Okay but needs improvement
App works well but desperately needs a dark mode like another reviewer mentioned. Way too bright. Also I am getting dual push notifications on iOS for every transaction. Is this a known bug? How do I only get one notification per transaction as intended.
Good grief
The app was much better before you changed it to “Capture”. It keeps giving me error messages even when I totally verify I’ve spelled everything correctly. So frustrating and takes so long I end up having to delete the app only to download it again!!
Nothing but issues since cloud flare
Keep getting error codes with the cloud flare verification thing. Latest update didn’t fix it.
Not again
Not working today at all. When it is working it defaults to a low balance account as I’m using pay bills which needless to say has caused many a problem
Good but new update frustrating
The new update of the app forces log outs after sign in and while using the app. I’ll just be looking at transaction histories and it logs me out and forces me to sign back in. FaceID is hit or miss so this means constantly typing passwords which is really frustrating.
Love
Love this app
Love mobile banking
Saves time, gas and is so seamless.
Tester
Great app!!
Good app
It works!
Review
Best bank ever
Great service!!!
Everyone at the Newington branch is great. Great customer service!!! I’m glad I switched from my other financial institution.
