Sadly App isn’t as great as the headset
Response from developer
We are so glad you are excited about Rotax noise-canceling and very sorry about your firmware update experience. The good news is that the Rotax ANR and Audio Profile was released to the public today. To access the feature, Lightspeed Delta Zulu owners should verify they have the latest version of the Lightspeed App, 2.4.0, connect the headset to an iPhone or iPad via Bluetooth®, and follow the in-app prompt to install the firmware. Please note that some users may need to leave the app open with the headset connected for up to 1 hour for the in-app prompt to appear. If you need assistance, please contact our customer service team at 800.332.2421 or support@lightspeedaviation.com.
Recording STILL doesn’t work
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
Updated to add: I see that Lightspeed has provided a response telling me to contact their support line. Believe me, I’ve spent HOURS working with their support people. I’ve completely factory reset my Garmin radios, I’ve tried 3 different iOS devices. I’ve tried their app in all 3 of my planes as well as a PC12 and a Vision Jet I sometimes fly on contract. I’ve uninstalled and reinstalled their app. Ive tried old versions of their app. I’ve sent them freaking screen grab videos of what happens when I try to use their app. Look up the definition of gaslighting and you’ll see that it was invented and perfected by Lightspeed. Their headset form factor fits my head and is more comfortable than their biggest competitor in the ANR field, but that’s the ONLY reason I still own them. The other popular brand sounds better and all their advertised functions just work. I guess that’s why I’m the only person I know who owns a Lightspeed and quite literally every other pilot I encounter uses Bose.
Recording not working
Response from developer
The current app for the Zulu 4 is called the "Lightspeed Aviation" app, that has a teal/blue background. Please try using that app for your Zulu 4. This app, "Lightspeed App" with the green background is designed specifically for our Lightspeed Delta Zulu. We have plans to soon merge all of our apps together to avoid confusion about which app you are supposed to download.
Battery charging inaccurate
My biggest bug is the battery charging meter is not accurate at all when it’s on the charger I’ve seen it swing from 80% to 55% to 15% while charging
Doesn’t work
Recording does not work
Great idea, but buggy
Response from developer
We are sorry that you are experiencing issues with recording. The vast majority of our customers do have success with this feature, but we recognize there can be unique issues for individual users. We understand how difficult it can be to troubleshoot issues, especially in an aircraft, and we thank you for your patience. Please feel free to contact our customer support team to further troubleshoot this issue: 800.332.2421 or support@lightspeedaviation.com."
Recording STILL doesn’t work
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
Response from developer
We are sorry you continue to experience issues with recording. The vast majority of our customers do have success with this feature, but we recognize there are edge cases where customers are not able access recording. We understand how difficult it can be to troubleshoot issues, especially in an aircraft, and we thank you for your patience. To assist you further, please contact our customer service team at 800.332.2421 or support@lightspeedaviation.com. Once we have your account details and serial number, we can work together to identify the best solution for your situation.
App pairing is broken
Response from developer
Thank you for your comment. The current app for the Zulu 4 is called the "Lightspeed Aviation" app, that has a teal background. The "Lightspeed App" with the green background is designed specifically for our Lightspeed Delta Zulu. We have plans to soon merge all of our apps together to avoid confusion about which app you are supposed to download.
No Comms
Response from developer
Thank you for your comment. With the Lightspeed App, you should be able to record all communications over the intercom/radio. Please contact our customer support team to further troubleshoot this issue: 800.332.2421 or support@lightspeedaviation.com.
Can’t login.
Interestingly, you can log onto the website, but not the app.
Unable to use when not logged in
Won’t connect
Outstanding performance
Second to none.
I have to sign up?!
And not something that was necessary for the PFX. And not paying attention to a year’s worth of complaints.
