Recording STILL doesn’t work
I feel dumb that I didn’t read these reviews before I spent so much money on a headset.
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
Updated to add: I see that Lightspeed has provided a response telling me to contact their support line. Believe me, I’ve spent HOURS working with their support people. I’ve completely factory reset my Garmin radios, I’ve tried 3 different iOS devices. I’ve tried their app in all 3 of my planes as well as a PC12 and a Vision Jet I sometimes fly on contract. I’ve uninstalled and reinstalled their app. Ive tried old versions of their app. I’ve sent them freaking screen grab videos of what happens when I try to use their app. Look up the definition of gaslighting and you’ll see that it was invented and perfected by Lightspeed. Their headset form factor fits my head and is more comfortable than their biggest competitor in the ANR field, but that’s the ONLY reason I still own them. The other popular brand sounds better and all their advertised functions just work. I guess that’s why I’m the only person I know who owns a Lightspeed and quite literally every other pilot I encounter uses Bose.
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
Updated to add: I see that Lightspeed has provided a response telling me to contact their support line. Believe me, I’ve spent HOURS working with their support people. I’ve completely factory reset my Garmin radios, I’ve tried 3 different iOS devices. I’ve tried their app in all 3 of my planes as well as a PC12 and a Vision Jet I sometimes fly on contract. I’ve uninstalled and reinstalled their app. Ive tried old versions of their app. I’ve sent them freaking screen grab videos of what happens when I try to use their app. Look up the definition of gaslighting and you’ll see that it was invented and perfected by Lightspeed. Their headset form factor fits my head and is more comfortable than their biggest competitor in the ANR field, but that’s the ONLY reason I still own them. The other popular brand sounds better and all their advertised functions just work. I guess that’s why I’m the only person I know who owns a Lightspeed and quite literally every other pilot I encounter uses Bose.
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Recording not working
I purchased the Zulu 4 over the Bose A30 specifically for the ATC recording function since I’m starting flight lessons, but it doesn’t work. Only my voice was recorded the entire flight. I made sure to select ATC and ICS, but it isn’t working.
Battery charging inaccurate
All in all, not a great app for what is possibly a great headset
My biggest bug is the battery charging meter is not accurate at all when it’s on the charger I’ve seen it swing from 80% to 55% to 15% while charging
My biggest bug is the battery charging meter is not accurate at all when it’s on the charger I’ve seen it swing from 80% to 55% to 15% while charging
Doesn’t work
The headset cannot be connected to the app using Bluetooth! Their recommended app FlightLink works. So why keep marketing this app? Just remove it!
Recording does not work
As others have mentioned, the recording function does not work. This is my first Lightspeed purchase and unless they knock it off with the denial “edge case” BS it will likely be my last.
Great idea, but buggy
The recording feature is super buggy. Sometimes it doesn’t recognize the headset is plugged in so it only tries to record using the iPad microphone. Other times it seems to stop recording for no apparent reason to me. Somehow, I’ve ended up with a zero length recording that freezes the app anytime it’s selected. So I can’t delete it from the library view of the other recordings.
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Response from developer
We are sorry that you are experiencing issues with recording. The vast majority of our customers do have success with this feature, but we recognize there can be unique issues for individual users. We understand how difficult it can be to troubleshoot issues, especially in an aircraft, and we thank you for your patience. Please feel free to contact our customer support team to further troubleshoot this issue: 800.332.2421 or support@lightspeedaviation.com."
Recording STILL doesn’t work
I feel dumb that I didn’t read these reviews before I spent so much money on a headset.
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
As others have mentioned, mine won’t record using any microphone source other than the iPhone internal mic. Of course this is useless in flight.
I called support and instead of admitting this is an ongoing issue, the guy acted like it was the first time he had heard it. I jacked around with installing, uninstalling, trying different devices, turning off Bluetooth connections on my aircraft radios, sending screenshot videos back and forth to the tech support guy, etc.
I’m really ticked off that they continue advertising this function when they know darned good and well that it doesn’t work. It really makes me want to send the headset back and demand my money back even though I’m past my trial period.
People respect me and my opinions on a very well known type forum and I will be sure to share my experience with Lightspeed.
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Response from developer
We are sorry you continue to experience issues with recording. The vast majority of our customers do have success with this feature, but we recognize there are edge cases where customers are not able access recording. We understand how difficult it can be to troubleshoot issues, especially in an aircraft, and we thank you for your patience. To assist you further, please contact our customer service team at 800.332.2421 or support@lightspeedaviation.com. Once we have your account details and serial number, we can work together to identify the best solution for your situation.
App pairing is broken
I just bought a the Zulu 4, and it won’t pair with the app. Disappointed at such a high priced product had such bad mobile support.
Response from developer
Thank you for your comment. The current app for the Zulu 4 is called the "Lightspeed Aviation" app, that has a teal background. The "Lightspeed App" with the green background is designed specifically for our Lightspeed Delta Zulu. We have plans to soon merge all of our apps together to avoid confusion about which app you are supposed to download.
No Comms
Very poor app, I’m actually considering returning the Delta Zulu headset because of this poor app. I paid $1200 and the headset is worth it but the app is very poor and being a student pilot, the ability to listen back to comms is very important to me. If by chance an update is made before my return period, I’ll keep the headset.
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Response from developer
Thank you for your comment. With the Lightspeed App, you should be able to record all communications over the intercom/radio. Please contact our customer support team to further troubleshoot this issue: 800.332.2421 or support@lightspeedaviation.com.
Can’t login.
Tried resetting the password, numerous times, still can’t log on. This is ridiculous to spend $1000 and not be able to use the basic functions.
Interestingly, you can log onto the website, but not the app.
Interestingly, you can log onto the website, but not the app.
Unable to use when not logged in
Getting co warning enroute but unable to see trend because app was logged out. Also does not support autofill from password managers.
Won’t connect
Bluetooth on my phone paired the zulu3 but the app won’t recognize the headset making the app useless- and the login isn’t the same as when you login to the website which is silly. Really disappointed as I thought I was getting a good deal not going with Bose - maybe I was wrong and Should have stayed with what everyone else does.
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Outstanding performance
Safety features and clarity are awesome
Second to none.
Best headset ever.
I have to sign up?!
The notion that I MUST sign in to manage the headset I paid $1200 for is utter rubbish. Absolutely amateur hour from Lightspeed
And not something that was necessary for the PFX. And not paying attention to a year’s worth of complaints.
And not something that was necessary for the PFX. And not paying attention to a year’s worth of complaints.
App does not work
Got my new headsets and tried to make an account, the screen froze. Tried to make account on their website and then went back to app that still didn’t work. It did not recognise my account and froze again. How am I supposed access the features if I can’t make an account ????
Terrible
Hard to believe a company would release an app that they tout as having all these benefits for a $1200 headset, when the app has multiple obvious bugs. Have only used the headset once in plane so haven’t had a chance to evaluate…but the app and recording features are terrible. Also, having problem with power button not working. It seems to be resolved by disconnecting and reconnecting battery
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Great headset, garbage app
Apple really needs to figure out a way to let people rate less than one star. The Delta Zulu headset is stellar hardware held back by absolute trash software. Why bother touting recording capability if it ***never works***? At least the app let me set up custom EQ, which is nice. Shame the rest of the app is so bad.
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Can’t open
New update won’t even let me open the app. I had to redownload twice to be able to open it. Yet again same problem
App does not work
The app usually opens and shows the only recording source is the iPad mic it is connected to by Bluetooth - completely useless in flight! Occasionally and for no reason known to me, it will show the comm panel as a source and then it will record. I have sent a customer support request from the company website but did not get a response. I finally called and they said to power the iPad down and back on. The comm panel setting came up, but the very next time I used it in the aircraft it would only give me the iPad mic. I cycled the power on the iPad and the headset multiple times but I never works. I called support again yesterday and they said they would get back to me.
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