Waste of money
Expensive subscription for an app that is essentially not functional for any of the advanced features that I was hopeful to utilize. Works great for doing any of the functions that are cheaper or free on many other platforms.
Lost all data
Upgraded to the new version, my logbook was on the device and it deleted everything. Now support won’t even contact me 48hours after raising a ticket. Awful
No control over my logbook
There is no web interface, so you don’t have control to go online and make changes to your logbook, look at the big picture, or make simple edits to your logbook. The only way to do it is through customer service, and they are just horrible. Seriously, google their reputation. They take weeks to get back to you, and they don’t provide any helpful actions.
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Works well for me
Reports make applications very easy. I trust it with all my hard earned hours.
Can’t be trusted anymore.
I have also experienced the syncing issues, and random inability to access the app that others have mentioned. Recently, LogTen threw me a new curveball when they arbitrarily decided to invalidate over 6000 hours of 737 time. I had used a generic “B-737” designator for probably a decade without issue. It generated accurate reports, did correct math, and categorized it properly as a “turbofan”. Cool.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
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