More functionality , worth the cost
Can finally import rosters with an upgraded Pro subscription. This annual fee is becoming well worth the cost.
PAPro Aviator
More functionality , now at a cost
Can finally import rosters but requires an upgraded pro subscription. Not worth the cost this annual fee is becoming.
BBrosuff1989
Missing flights
I’ve used Logten for the past 3 years and have 1300 hours logged into it. I just barely spent over $100 to subscribe for the year and now I have flights missing across my devices. My Mac, iPad and iPhone all show different times. I tried asking for help from support, but I have to go through their AI chatbot first. I can’t get a response froma team member even though it says I should get a response in 3 hours. It’s been 3 days. Not worth $100 dollars a year for no support and a logbook I can’t trust.
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332gpl
Hero to zero
I’ve been with LTP since 2006. Twenty years. And now I’ve left.
That, in itself, probably says more than anything else I could write. Before subscription pricing was introduced, there was a major update every couple of years. There had to be. The only way to generate new revenue was to build the next big improvement
and give existing users a reason to upgrade. Now, with a very expensive subscription model generating recurring revenue regardless, the
pace of innovation appears to have slowed to a crawl. There have been very few genuinely
significant additions or improvements since subscriptions were introduced. Why push for the
“next big thing” when the money is already coming in?
After 20 years, some of the omissions are frankly difficult to understand.
Still no proper roster importer
There is STILL no meaningful built-in roster importer and STILL no direct interface with airline
rostering systems. Instead, LTP seems happy to leave this to third-party apps. That really grates
on me. Even inexpensive or completely free logbook apps can download flights from systems
such as eMaestro and AIMS.
Still no ADS-B flight data
There is still no ability to interrogate ADS-B databases and automatically retrieve flight data.
Again, many other logbook apps, including free ones, can already do this.
Your data is no longer really your data
LTP moved from storing your data file locally on your own machine to hosting it on their servers.
Previously, I could back up my own data, manage my own file, copy it to my own iCloud storage
and keep another copy on my home NAS. That control has now been taken away. Why? My
logbook data is mine. I should be able to decide where it is stored and how it is backed up.
Instead, my ability to access and protect my own data now depends on LTP maintaining its
servers, paying its bills and continuing to exist as a company. Would you be comfortable
entrusting your entire professional logbook to a third party on that basis?
Unreliable synchronisation
Syncing between devices remains frustratingly unreliable. For example, upload a photo on the
iPad and it can simply fail to appear on the Mac or iPhone. I’ve had to resort to uploading the
same photo manually to the Mac and hoping it then syncs back to the iPad. For a subscription
product that relies heavily on cloud synchronisation, this really shouldn’t be happening.
The interface is becoming less customisable
The removal of the ability to rearrange the iOS menu icons is another example. At work, I
regularly use the Flights and People sections. I used to be able to put those directly in the bottom
navigation bar. Both of those sections now appear under the “Logbook” tab. Now, to get to
People, I have to tap “Logbook”, then “People”, do what I need to do, then go back through
“Logbook” and select “Flights”. Why? The bottom navigation is now Plan, Analyse, New Entry,
Logbook and Account. I never use most of them. I spend all the time in the “logbooks” tab then
going back and forth between flights and people. And “Account” as a permanent bottom
navigation item? How often does anyone need to access their account compared with their actual
logbook? The only thing in the “account” section is either your account email, or the option to sign
in. Why is that a permanent tab button taking up prime real estate in the limited interface? I only
ever use that tab ONCE! To sign in!
Another example: I recently signed out and back in, only to discover that all of my previously
hidden fields were now permanently displayed. I asked why. The answer was essentially that
some users had flight time being entered into fields they didn’t realise were hidden. I’ve been
using LTP for 20 years. I have more than 15,000 hours of jet flying. I think I can be trusted to
configure my own logbook correctly. Making every field visible by default doesn’t improve the
experience for experienced users. It feels like a design decision made to reduce support issues
caused by a minority of users configuring their logbooks incorrectly. If users are regularly
configuring the system incorrectly, perhaps the underlying design should be addressed rather
than removing customisation for everyone.
No archiving facility
You also still can’t archive inactive pilots. Go into the “People” section and I’m presented with
pilots I had as students back in 2000, people I haven’t seen since 2000, colleagues from airlines I
left years ago, and people I flew with decades ago. They are all still sitting there. Even basic
logbook applications provide a way to archive inactive people and keep the working database
relevant.
And these are only a few examples. Collectively, they demonstrate what feels like a lack of
meaningful innovation and, increasingly, a lack of consideration for professional pilots who use
the application every day. LTP seems increasingly focused on the PPL end of the market, while
many of the features that actually matter to professional and airline pilots have been left behind.
I have absolutely no problem paying for quality. I’m happy to pay a premium for a product that
genuinely delivers. But this isn’t that product anymore. For me, LTP is a company living on the
strength of its past success while charging a very expensive subscription for a product that has
seen remarkably little meaningful innovation. If LTP wants to focus on the PPL market, that’s
entirely their choice. But then they should stop positioning themselves as a “professional app for
professional pilots” when there is still no proper airline roster integration, no ADS-B flight import,
limited control over how the logbook is configured, unreliable synchronisation and no proper way
to manage or archive historical data. After 20 years as a customer, I find that incredibly
disappointing.
I’ve given LTP a very long time to get this right and it’s clear that they have no real interest in
what actually matters, only in increasing the number of subscribers to keep new money rolling in,
whist hoping existing ones h
That, in itself, probably says more than anything else I could write. Before subscription pricing was introduced, there was a major update every couple of years. There had to be. The only way to generate new revenue was to build the next big improvement
and give existing users a reason to upgrade. Now, with a very expensive subscription model generating recurring revenue regardless, the
pace of innovation appears to have slowed to a crawl. There have been very few genuinely
significant additions or improvements since subscriptions were introduced. Why push for the
“next big thing” when the money is already coming in?
After 20 years, some of the omissions are frankly difficult to understand.
Still no proper roster importer
There is STILL no meaningful built-in roster importer and STILL no direct interface with airline
rostering systems. Instead, LTP seems happy to leave this to third-party apps. That really grates
on me. Even inexpensive or completely free logbook apps can download flights from systems
such as eMaestro and AIMS.
Still no ADS-B flight data
There is still no ability to interrogate ADS-B databases and automatically retrieve flight data.
Again, many other logbook apps, including free ones, can already do this.
Your data is no longer really your data
LTP moved from storing your data file locally on your own machine to hosting it on their servers.
Previously, I could back up my own data, manage my own file, copy it to my own iCloud storage
and keep another copy on my home NAS. That control has now been taken away. Why? My
logbook data is mine. I should be able to decide where it is stored and how it is backed up.
Instead, my ability to access and protect my own data now depends on LTP maintaining its
servers, paying its bills and continuing to exist as a company. Would you be comfortable
entrusting your entire professional logbook to a third party on that basis?
Unreliable synchronisation
Syncing between devices remains frustratingly unreliable. For example, upload a photo on the
iPad and it can simply fail to appear on the Mac or iPhone. I’ve had to resort to uploading the
same photo manually to the Mac and hoping it then syncs back to the iPad. For a subscription
product that relies heavily on cloud synchronisation, this really shouldn’t be happening.
The interface is becoming less customisable
The removal of the ability to rearrange the iOS menu icons is another example. At work, I
regularly use the Flights and People sections. I used to be able to put those directly in the bottom
navigation bar. Both of those sections now appear under the “Logbook” tab. Now, to get to
People, I have to tap “Logbook”, then “People”, do what I need to do, then go back through
“Logbook” and select “Flights”. Why? The bottom navigation is now Plan, Analyse, New Entry,
Logbook and Account. I never use most of them. I spend all the time in the “logbooks” tab then
going back and forth between flights and people. And “Account” as a permanent bottom
navigation item? How often does anyone need to access their account compared with their actual
logbook? The only thing in the “account” section is either your account email, or the option to sign
in. Why is that a permanent tab button taking up prime real estate in the limited interface? I only
ever use that tab ONCE! To sign in!
Another example: I recently signed out and back in, only to discover that all of my previously
hidden fields were now permanently displayed. I asked why. The answer was essentially that
some users had flight time being entered into fields they didn’t realise were hidden. I’ve been
using LTP for 20 years. I have more than 15,000 hours of jet flying. I think I can be trusted to
configure my own logbook correctly. Making every field visible by default doesn’t improve the
experience for experienced users. It feels like a design decision made to reduce support issues
caused by a minority of users configuring their logbooks incorrectly. If users are regularly
configuring the system incorrectly, perhaps the underlying design should be addressed rather
than removing customisation for everyone.
No archiving facility
You also still can’t archive inactive pilots. Go into the “People” section and I’m presented with
pilots I had as students back in 2000, people I haven’t seen since 2000, colleagues from airlines I
left years ago, and people I flew with decades ago. They are all still sitting there. Even basic
logbook applications provide a way to archive inactive people and keep the working database
relevant.
And these are only a few examples. Collectively, they demonstrate what feels like a lack of
meaningful innovation and, increasingly, a lack of consideration for professional pilots who use
the application every day. LTP seems increasingly focused on the PPL end of the market, while
many of the features that actually matter to professional and airline pilots have been left behind.
I have absolutely no problem paying for quality. I’m happy to pay a premium for a product that
genuinely delivers. But this isn’t that product anymore. For me, LTP is a company living on the
strength of its past success while charging a very expensive subscription for a product that has
seen remarkably little meaningful innovation. If LTP wants to focus on the PPL market, that’s
entirely their choice. But then they should stop positioning themselves as a “professional app for
professional pilots” when there is still no proper airline roster integration, no ADS-B flight import,
limited control over how the logbook is configured, unreliable synchronisation and no proper way
to manage or archive historical data. After 20 years as a customer, I find that incredibly
disappointing.
I’ve given LTP a very long time to get this right and it’s clear that they have no real interest in
what actually matters, only in increasing the number of subscribers to keep new money rolling in,
whist hoping existing ones h
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CChrisBaines
The new sync broke the app
The app not longer opens and keeps spinning "Loading..." forever
WWsoethe
