Waste of money
Expensive subscription for an app that is essentially not functional for any of the advanced features that I was hopeful to utilize. Works great for doing any of the functions that are cheaper or free on many other platforms.
Lost all data
Upgraded to the new version, my logbook was on the device and it deleted everything. Now support won’t even contact me 48hours after raising a ticket. Awful
No control over my logbook
There is no web interface, so you don’t have control to go online and make changes to your logbook, look at the big picture, or make simple edits to your logbook. The only way to do it is through customer service, and they are just horrible. Seriously, google their reputation. They take weeks to get back to you, and they don’t provide any helpful actions.
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Works well for me
Reports make applications very easy. I trust it with all my hard earned hours.
Can’t be trusted anymore.
I have also experienced the syncing issues, and random inability to access the app that others have mentioned. Recently, LogTen threw me a new curveball when they arbitrarily decided to invalidate over 6000 hours of 737 time. I had used a generic “B-737” designator for probably a decade without issue. It generated accurate reports, did correct math, and categorized it properly as a “turbofan”. Cool.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
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Random discrepancies between devices
Same issues years later. When saving a backup it records the correct number of flights with the incorrect number of hours. When combing through 1500 entries it turns out it arbitrarily drops a leg (easy to spot) or changes a leg time (eg. 7.3-4.3, not easy to spot and requires a second logbook to reconcile). In other words, don’t get rid of that paper logbook folks.
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Best Logbook Out There
I recently switched over from ForeFlight, and it’s a night and day difference. There is a learning curve, which you can learn from reading their helpful support articles, but once you learn it, LogTen is the most intuitive logbook out there. Definitely keeping LogTen for my pilot career!
I would not recommend anyone to buy this - personal opinion
All of a sudden the app stopped working says loading… syncing logbook from cloud. It happened on all devices that has access to my logbook (phone and iPad). Tried every troubleshooting step, didn’t work and tried contacting support no response from them for 5 hours now and no phone number to call. Very unresponsive even with the urgency mentioned in the email. Some reviews said people logbooks were reset. I cannot confirm that as I cannot login and a subscriber.
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Way buggy and it always freezes in sync
The sync function never works and it doesn’t add up your hours correctly. About once a month it gets stuck on the losing page when you first open the app and won’t get past it. It takes a few weeks of losing for the app to start working again.
Scammed
I selected the 3 month trial and was charged after 7 days… before I could even try to export my current logbook over (not possible without owning a MAC) they quickly charged me $130. No phone numbers for support or billing. A nightmare out of the gates.
Love it
Easy to understand and navigate. I just wish it wasn’t treat easy to swipe to delete verified logs as compared to unverified logs.
But that’s least of any problem. I still love it.
But that’s least of any problem. I still love it.
Lost all my data, how the mighty have fallen
What once was the best eLogbook, has now caused all my data to be lost, FOR THE SECOND TIME. A few years ago I could not have praised this logbook and Coradine enough. I knew it was a company I could trust, always backed by a support team willing to go the extra mile (Thomas and David helped me land a job at Virgin!), THAT alone was worth the premium subscription. Unsure what’s happened over the last 2-3 years but it’s stagnant, no new features announced (sign my export, which ALL competitors do, and a silly Careers tab that can’t be used outside the US, so why show me it!). I’ve been waiting 3 years for a few new airports and one aircraft to be added to the database, cmon! Now the app is unreliable, it won’t open half the time, and last week all my data was lost. Support is basically AI, (or agents that sound like it and just don’t care). No new features, no support, why am I paying a subscription? Every person I’ve flown with that uses LogTen says the same thing. Time to move to Logger, cheerio!
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Lost logbook
They seem to have lost my logbook, the app will not even load, and the support team has stopped responding after only a few messages. Maybe it’s a rarity, but not worth the risk for career pilots.
sync got worse
fix it jeez
HORRIBLE CUSTOMER SERVICE
The APP it self is simply amazing, however the customer service S U C K S!!!I’ve been trying so switch accounts for 3 weeks in a row and no agent has contacted me in any way shape or form to help me with my issue, don’t know what to do, at this point I feel like I’ve lost all my data and no one answers. I’ve any body actually reads these reviews check them all out because LOGTEN’s customer service SUCKS!!
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Missing Aircraft Types
Need to do an update and add all recent models.
HORRIBLE CUSTOMER SERVICE
I’ve been trying so switch accounts for 3 weeks in a row and no agent has contacted me in any way shape or form to help me with my issue, don’t know what to do, at this point I feel like I’v lost all my data and no one answers. I’ve any body actually reads these reviews check them all out because LOGTEN’s customer service SUCKS!!
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Import service doesn’t work as advertised
One of the main reasons I upgraded was the promise that LogTen would import my airline schedule and flight data. Unfortunately, the import process has been unreliable, inconsistent, and in my case, simply not performed. The website and support documentation describe an import service that doesn’t match the reality of what users receive.
Support initially told me imports would be handled monthly, then quarterly, and eventually said they could not import my file at all—despite it being the same format they previously accepted. Each response contradicted the last, and no clear explanation or solution was provided.
For an app at this price point, the import feature should work as advertised or at least be supported consistently. Instead, I’ve spent more time trying to get basic functionality than actually logging flights. If you’re subscribing specifically for the import service, be aware that it may not be delivered.
Support initially told me imports would be handled monthly, then quarterly, and eventually said they could not import my file at all—despite it being the same format they previously accepted. Each response contradicted the last, and no clear explanation or solution was provided.
For an app at this price point, the import feature should work as advertised or at least be supported consistently. Instead, I’ve spent more time trying to get basic functionality than actually logging flights. If you’re subscribing specifically for the import service, be aware that it may not be delivered.
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Misleading features, broken imports, and no meaningful support
I purchased LogTen based on the advertised features and airline integrations, but the actual product doesn’t match what’s promoted. The import/export system is unreliable, inconsistent, and fails on basic data validation. Even simple roster imports require constant manual correction, and the app behaves unpredictably with larger datasets. Several features listed on their website either don’t work as described or are missing entirely.
Support responses are slow and often contradict their own documentation. When issues are escalated, the answers shift depending on who replies, and there’s no clear resolution path. After discovering these problems, I attempted to request a refund through Apple, but LogTen’s support insisted everything was working “as intended” despite clear evidence to the contrary.
If you’re expecting a stable, professional-grade logbook with reliable airline integrations, be cautious. The marketing doesn’t reflect the actual product experience, and once you subscribe, there’s no practical recourse when the app fails to deliver.
Support responses are slow and often contradict their own documentation. When issues are escalated, the answers shift depending on who replies, and there’s no clear resolution path. After discovering these problems, I attempted to request a refund through Apple, but LogTen’s support insisted everything was working “as intended” despite clear evidence to the contrary.
If you’re expecting a stable, professional-grade logbook with reliable airline integrations, be cautious. The marketing doesn’t reflect the actual product experience, and once you subscribe, there’s no practical recourse when the app fails to deliver.
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Manual Sync
I really wish there was an easy accessible sync button. When I get home after a weeks trip I have to open and close the app about 3 times to have all the hours sync from my iPhone to iPad.
Almost every update supposedly improves the automatic sync but it never does. Just add an easy accessible sync button for when the automatic sync is lagging.
Almost every update supposedly improves the automatic sync but it never does. Just add an easy accessible sync button for when the automatic sync is lagging.
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