Hero to zero
I’ve been with LTP since 2006. Twenty years. And now I’ve left.
That, in itself, probably says more than anything else I could write. Before subscription pricing was introduced, there was a major update every couple of years. There had to be. The only way to generate new revenue was to build the next big improvement
and give existing users a reason to upgrade. Now, with a very expensive subscription model generating recurring revenue regardless, the
pace of innovation appears to have slowed to a crawl. There have been very few genuinely
significant additions or improvements since subscriptions were introduced. Why push for the
“next big thing” when the money is already coming in?
After 20 years, some of the omissions are frankly difficult to understand.
Still no proper roster importer
There is STILL no meaningful built-in roster importer and STILL no direct interface with airline
rostering systems. Instead, LTP seems happy to leave this to third-party apps. That really grates
on me. Even inexpensive or completely free logbook apps can download flights from systems
such as eMaestro and AIMS.
Still no ADS-B flight data
There is still no ability to interrogate ADS-B databases and automatically retrieve flight data.
Again, many other logbook apps, including free ones, can already do this.
Your data is no longer really your data
LTP moved from storing your data file locally on your own machine to hosting it on their servers.
Previously, I could back up my own data, manage my own file, copy it to my own iCloud storage
and keep another copy on my home NAS. That control has now been taken away. Why? My
logbook data is mine. I should be able to decide where it is stored and how it is backed up.
Instead, my ability to access and protect my own data now depends on LTP maintaining its
servers, paying its bills and continuing to exist as a company. Would you be comfortable
entrusting your entire professional logbook to a third party on that basis?
Unreliable synchronisation
Syncing between devices remains frustratingly unreliable. For example, upload a photo on the
iPad and it can simply fail to appear on the Mac or iPhone. I’ve had to resort to uploading the
same photo manually to the Mac and hoping it then syncs back to the iPad. For a subscription
product that relies heavily on cloud synchronisation, this really shouldn’t be happening.
The interface is becoming less customisable
The removal of the ability to rearrange the iOS menu icons is another example. At work, I
regularly use the Flights and People sections. I used to be able to put those directly in the bottom
navigation bar. Both of those sections now appear under the “Logbook” tab. Now, to get to
People, I have to tap “Logbook”, then “People”, do what I need to do, then go back through
“Logbook” and select “Flights”. Why? The bottom navigation is now Plan, Analyse, New Entry,
Logbook and Account. I never use most of them. I spend all the time in the “logbooks” tab then
going back and forth between flights and people. And “Account” as a permanent bottom
navigation item? How often does anyone need to access their account compared with their actual
logbook? The only thing in the “account” section is either your account email, or the option to sign
in. Why is that a permanent tab button taking up prime real estate in the limited interface? I only
ever use that tab ONCE! To sign in!
Another example: I recently signed out and back in, only to discover that all of my previously
hidden fields were now permanently displayed. I asked why. The answer was essentially that
some users had flight time being entered into fields they didn’t realise were hidden. I’ve been
using LTP for 20 years. I have more than 15,000 hours of jet flying. I think I can be trusted to
configure my own logbook correctly. Making every field visible by default doesn’t improve the
experience for experienced users. It feels like a design decision made to reduce support issues
caused by a minority of users configuring their logbooks incorrectly. If users are regularly
configuring the system incorrectly, perhaps the underlying design should be addressed rather
than removing customisation for everyone.
No archiving facility
You also still can’t archive inactive pilots. Go into the “People” section and I’m presented with
pilots I had as students back in 2000, people I haven’t seen since 2000, colleagues from airlines I
left years ago, and people I flew with decades ago. They are all still sitting there. Even basic
logbook applications provide a way to archive inactive people and keep the working database
relevant.
And these are only a few examples. Collectively, they demonstrate what feels like a lack of
meaningful innovation and, increasingly, a lack of consideration for professional pilots who use
the application every day. LTP seems increasingly focused on the PPL end of the market, while
many of the features that actually matter to professional and airline pilots have been left behind.
I have absolutely no problem paying for quality. I’m happy to pay a premium for a product that
genuinely delivers. But this isn’t that product anymore. For me, LTP is a company living on the
strength of its past success while charging a very expensive subscription for a product that has
seen remarkably little meaningful innovation. If LTP wants to focus on the PPL market, that’s
entirely their choice. But then they should stop positioning themselves as a “professional app for
professional pilots” when there is still no proper airline roster integration, no ADS-B flight import,
limited control over how the logbook is configured, unreliable synchronisation and no proper way
to manage or archive historical data. After 20 years as a customer, I find that incredibly
disappointing.
I’ve given LTP a very long time to get this right and it’s clear that they have no real interest in
what actually matters, only in increasing the number of subscribers to keep new money rolling in,
whist hoping existing ones h
That, in itself, probably says more than anything else I could write. Before subscription pricing was introduced, there was a major update every couple of years. There had to be. The only way to generate new revenue was to build the next big improvement
and give existing users a reason to upgrade. Now, with a very expensive subscription model generating recurring revenue regardless, the
pace of innovation appears to have slowed to a crawl. There have been very few genuinely
significant additions or improvements since subscriptions were introduced. Why push for the
“next big thing” when the money is already coming in?
After 20 years, some of the omissions are frankly difficult to understand.
Still no proper roster importer
There is STILL no meaningful built-in roster importer and STILL no direct interface with airline
rostering systems. Instead, LTP seems happy to leave this to third-party apps. That really grates
on me. Even inexpensive or completely free logbook apps can download flights from systems
such as eMaestro and AIMS.
Still no ADS-B flight data
There is still no ability to interrogate ADS-B databases and automatically retrieve flight data.
Again, many other logbook apps, including free ones, can already do this.
Your data is no longer really your data
LTP moved from storing your data file locally on your own machine to hosting it on their servers.
Previously, I could back up my own data, manage my own file, copy it to my own iCloud storage
and keep another copy on my home NAS. That control has now been taken away. Why? My
logbook data is mine. I should be able to decide where it is stored and how it is backed up.
Instead, my ability to access and protect my own data now depends on LTP maintaining its
servers, paying its bills and continuing to exist as a company. Would you be comfortable
entrusting your entire professional logbook to a third party on that basis?
Unreliable synchronisation
Syncing between devices remains frustratingly unreliable. For example, upload a photo on the
iPad and it can simply fail to appear on the Mac or iPhone. I’ve had to resort to uploading the
same photo manually to the Mac and hoping it then syncs back to the iPad. For a subscription
product that relies heavily on cloud synchronisation, this really shouldn’t be happening.
The interface is becoming less customisable
The removal of the ability to rearrange the iOS menu icons is another example. At work, I
regularly use the Flights and People sections. I used to be able to put those directly in the bottom
navigation bar. Both of those sections now appear under the “Logbook” tab. Now, to get to
People, I have to tap “Logbook”, then “People”, do what I need to do, then go back through
“Logbook” and select “Flights”. Why? The bottom navigation is now Plan, Analyse, New Entry,
Logbook and Account. I never use most of them. I spend all the time in the “logbooks” tab then
going back and forth between flights and people. And “Account” as a permanent bottom
navigation item? How often does anyone need to access their account compared with their actual
logbook? The only thing in the “account” section is either your account email, or the option to sign
in. Why is that a permanent tab button taking up prime real estate in the limited interface? I only
ever use that tab ONCE! To sign in!
Another example: I recently signed out and back in, only to discover that all of my previously
hidden fields were now permanently displayed. I asked why. The answer was essentially that
some users had flight time being entered into fields they didn’t realise were hidden. I’ve been
using LTP for 20 years. I have more than 15,000 hours of jet flying. I think I can be trusted to
configure my own logbook correctly. Making every field visible by default doesn’t improve the
experience for experienced users. It feels like a design decision made to reduce support issues
caused by a minority of users configuring their logbooks incorrectly. If users are regularly
configuring the system incorrectly, perhaps the underlying design should be addressed rather
than removing customisation for everyone.
No archiving facility
You also still can’t archive inactive pilots. Go into the “People” section and I’m presented with
pilots I had as students back in 2000, people I haven’t seen since 2000, colleagues from airlines I
left years ago, and people I flew with decades ago. They are all still sitting there. Even basic
logbook applications provide a way to archive inactive people and keep the working database
relevant.
And these are only a few examples. Collectively, they demonstrate what feels like a lack of
meaningful innovation and, increasingly, a lack of consideration for professional pilots who use
the application every day. LTP seems increasingly focused on the PPL end of the market, while
many of the features that actually matter to professional and airline pilots have been left behind.
I have absolutely no problem paying for quality. I’m happy to pay a premium for a product that
genuinely delivers. But this isn’t that product anymore. For me, LTP is a company living on the
strength of its past success while charging a very expensive subscription for a product that has
seen remarkably little meaningful innovation. If LTP wants to focus on the PPL market, that’s
entirely their choice. But then they should stop positioning themselves as a “professional app for
professional pilots” when there is still no proper airline roster integration, no ADS-B flight import,
limited control over how the logbook is configured, unreliable synchronisation and no proper way
to manage or archive historical data. After 20 years as a customer, I find that incredibly
disappointing.
I’ve given LTP a very long time to get this right and it’s clear that they have no real interest in
what actually matters, only in increasing the number of subscribers to keep new money rolling in,
whist hoping existing ones h
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The new sync broke the app
The app not longer opens and keeps spinning "Loading..." forever
Constant Syncing issue
It’s frustrating that syncing is a constant issue that never fixes. Syncing was working fine! And they have to make an “update” to ruin it. Version 2026.2.2. “Enhanced sync and backup”, “Stability and performance updates” absolutely BS, made it worse & unusable.
Crazy expensive
The price is just insane. Should have a lite verdion with a normal price for people who don’t need all the utilities
Greedy
started up as a great app then they kept increasing subscription. Then they removed the option where you can upload your logbook because they made a policy change that you can do it only once if not, you have to upgrade to the highest subscription to upload it once every three months.. will be looking for alternatives
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Response from developer
Hi Sandeep, we understand the frustration and appreciate the feedback. Crazy as it might sound, LogTen subscription pricing hasn’t increased in over eight years! We include a free initial import for all pilots, and Pro subscribers can have up to four additional imports each year at no cost. You can also import data yourself anytime using our self serve option. You’ll find the instructions here: support.logten.com/en/articles/11771755-importing-spreadsheet-files. Thanks again for the feedback, and don’t hesitate to contact our support team in LogTen if you have any questions. Blue skies, Team LogTen
Customer support
After updating the app it stopped working I contacted customer support but I did not receive the solution yet Bad customer support
Waste of money
Expensive subscription for an app that is essentially not functional for any of the advanced features that I was hopeful to utilize. Works great for doing any of the functions that are cheaper or free on many other platforms.
Lost all data
Upgraded to the new version, my logbook was on the device and it deleted everything. Now support won’t even contact me 48hours after raising a ticket. Awful
No control over my logbook
There is no web interface, so you don’t have control to go online and make changes to your logbook, look at the big picture, or make simple edits to your logbook. The only way to do it is through customer service, and they are just horrible. Seriously, google their reputation. They take weeks to get back to you, and they don’t provide any helpful actions.
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Not friendly user lot of bugs
This is one of the worst design decisions I have seen in a professional logbook.
Changing the “Typical Role” from First Officer to Captain should never affect historical flights. My First Officer flights should remain First Officer forever.
Instead, the app changes the way PIC and SIC are displayed and calculated, making it extremely difficult to rebuild a professional logbook after a promotion to Captain.
A pilot’s career naturally progresses from First Officer to Captain. Your software should support that without changing historical records.
Please fix this. Historical flights must remain untouched, regardless of the current Typical Role.
Changing the “Typical Role” from First Officer to Captain should never affect historical flights. My First Officer flights should remain First Officer forever.
Instead, the app changes the way PIC and SIC are displayed and calculated, making it extremely difficult to rebuild a professional logbook after a promotion to Captain.
A pilot’s career naturally progresses from First Officer to Captain. Your software should support that without changing historical records.
Please fix this. Historical flights must remain untouched, regardless of the current Typical Role.
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Works well for me
Reports make applications very easy. I trust it with all my hard earned hours.
Can’t be trusted anymore.
I have also experienced the syncing issues, and random inability to access the app that others have mentioned. Recently, LogTen threw me a new curveball when they arbitrarily decided to invalidate over 6000 hours of 737 time. I had used a generic “B-737” designator for probably a decade without issue. It generated accurate reports, did correct math, and categorized it properly as a “turbofan”. Cool.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
One day I logged in and discovered all my 737 time was now categorized as “??”. Upon querying, I was told LogTen needed “accurate aircraft type information to work properly”. I guess I must have imagined all of the times it worked properly before? I wound up having to go through over 300 tail numbers to recategorize them into one of their preloaded categories as either a 737-800 or 737-MAX8.
I don’t think LogTen truly understands the gravity of the responsibility they are being entrusted with. Our logbooks are our lives, and our careers, and they can’t just arbitrarily decide whether our entries are valid or not. As a pilot, the validity, accuracy, and honesty of my entries are solely my responsibility. LogTen’s responsibility is to do the math accurately, and nothing more. If I want to fraudulently log Space Shuttle, Concorde, and SR-71 time, I am the one who has to deal with the fallout, not them. They just have to add up the numbers.
The last few months, the app has been getting more unstable, less accessible, and less reliable, and LogTen’s latest actions have forced me to make the difficult decision to terminate my subscription with them. I shouldn’t have to cross my fingers, hold my breath, and hope that I everything is still as I left it, or that I can even get into the app for that matter. Aspiring career pilots should think very carefully about whom they entrust their data to. I know LogTen will try to downplay my concerns, but the point is, there should never, under any circumstances, be a time where anything in my logbook is changed without my specific input and approval.
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Ridiculamente caro para un servicio de m..
En sus inicios era una buena app. Pagabas una vez y la tenías de por vida. Después decidieron hacer una actualización y poner muchas opciones que nunca usas, pero a cambio te forzaban a pagar una subscripción ridiculamente cara. Como ya tenías todos tus vuelos en la app pues no tenías otra opción más que pagar. Lo peor me acaba de ocurrir y es que, después de una actualización me ha borrado todos los vuelos del último mes. Una maravilla, vaya. Madre que los p...
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Random discrepancies between devices
Same issues years later. When saving a backup it records the correct number of flights with the incorrect number of hours. When combing through 1500 entries it turns out it arbitrarily drops a leg (easy to spot) or changes a leg time (eg. 7.3-4.3, not easy to spot and requires a second logbook to reconcile). In other words, don’t get rid of that paper logbook folks.
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Best Logbook Out There
I recently switched over from ForeFlight, and it’s a night and day difference. There is a learning curve, which you can learn from reading their helpful support articles, but once you learn it, LogTen is the most intuitive logbook out there. Definitely keeping LogTen for my pilot career!
I would not recommend anyone to buy this - personal opinion
All of a sudden the app stopped working says loading… syncing logbook from cloud. It happened on all devices that has access to my logbook (phone and iPad). Tried every troubleshooting step, didn’t work and tried contacting support no response from them for 5 hours now and no phone number to call. Very unresponsive even with the urgency mentioned in the email. Some reviews said people logbooks were reset. I cannot confirm that as I cannot login and a subscriber.
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Way buggy and it always freezes in sync
The sync function never works and it doesn’t add up your hours correctly. About once a month it gets stuck on the losing page when you first open the app and won’t get past it. It takes a few weeks of losing for the app to start working again.
Scammed
I selected the 3 month trial and was charged after 7 days… before I could even try to export my current logbook over (not possible without owning a MAC) they quickly charged me $130. No phone numbers for support or billing. A nightmare out of the gates.
Love it
Easy to understand and navigate. I just wish it wasn’t treat easy to swipe to delete verified logs as compared to unverified logs.
But that’s least of any problem. I still love it.
But that’s least of any problem. I still love it.
Lost all my data, how the mighty have fallen
What once was the best eLogbook, has now caused all my data to be lost, FOR THE SECOND TIME. A few years ago I could not have praised this logbook and Coradine enough. I knew it was a company I could trust, always backed by a support team willing to go the extra mile (Thomas and David helped me land a job at Virgin!), THAT alone was worth the premium subscription. Unsure what’s happened over the last 2-3 years but it’s stagnant, no new features announced (sign my export, which ALL competitors do, and a silly Careers tab that can’t be used outside the US, so why show me it!). I’ve been waiting 3 years for a few new airports and one aircraft to be added to the database, cmon! Now the app is unreliable, it won’t open half the time, and last week all my data was lost. Support is basically AI, (or agents that sound like it and just don’t care). No new features, no support, why am I paying a subscription? Every person I’ve flown with that uses LogTen says the same thing. Time to move to Logger, cheerio!
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Response from developer
Hi Anonymunis, We’re really sorry to hear this, especially given your long history with LogTen. Losing data is a serious concern, and what you’ve described is not normal behavior or the experience we want anyone to have. Pilot data is our number one priority, and it’s backed up in multiple ways to ensure its safety in LogTen. Your data is secure, and we want to understand exactly what happened here. We’re also sorry to hear you’ve had trouble reaching support. We recently introduced a new system to help people access self-serve answers more quickly, but you can always reach us directly at support@logten.com, or by asking for an “Agent” through the ‘Tower’ in-app support system. If you’re open to it, please get in touch and mention this review. We’d like to look into your case in detail, help recover your data if it hasn’t already been recovered yet, and make sure you get the clear, fast and direct support you expect. Thanks, Team LogTen
