DO NOT USE LIGHTSPEED
Absolute worst company I’ve dealt with in the 18 years I’ve owned my restaurant. I’ve been waiting to hear back from my account manager for 5 months about why I’m being double charged every month. It took 2 WEEKS when I first signed up to get my credit card money deposited. They didn’t care and were hardly any help in fixing the issue. Printer is constantly showing error messages and when I chat with them they have no idea how to help. We have to google and research how to fix anything that goes wrong because if by chance you can get in touch with someone, they never know how to help.
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Worst Update Ever
We’ve been using L Series for almost three years and it worked like a charm.
However we were forced to « upgrade » to L series.
It is now The Worst possible POS system I’ve worked with in 13 years.
They got rid of all the useful shortcuts. They force you into getting their payment system. MODS are complicated af. Tabs are worst. The layout doesn’t make any sense for a server to work with.
I could go on for pages and pages.
Do yourself a favour and get another POS.
However we were forced to « upgrade » to L series.
It is now The Worst possible POS system I’ve worked with in 13 years.
They got rid of all the useful shortcuts. They force you into getting their payment system. MODS are complicated af. Tabs are worst. The layout doesn’t make any sense for a server to work with.
I could go on for pages and pages.
Do yourself a favour and get another POS.
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Absolutely horrifying behaviour
On st Patrick’s day 7 pm full resto - APP goes BLACK couldn’t open any tab. Hundreds of drinks rung in ~ everything gone ….. WHY YOU ASK? ( you might need to sit for this one ) SCHEDULED MAINTENANCE. AGAIN AT 7 PM ON ST PATRICKS DAY - FOR ONE FULL HOUR. ALL CLEARED - EVEN THE COMPUTERS IN THE BACK. FOOD IN FRYERS -OVENS -BURGERS ON GRILL COMPUTERS CLEARED WITH NO IDEA WHAT GOES WITH WHAT. HAD TO HAND CALCULATE BILLS. IT WAS A NIGHTMARE AND NOT ONE PERSON WOULD ANSWER TO HELP US FOR AN HOUR WE WERE CALLING IT WAS BEYOND.
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It’s not working on IOS 16
Light speed doesn’t work on iOS 16
Terrible company
If you ever have an issue with their product expect to not get a response. Customer service and my sales rep will not get back to me after emailing for close to a month. They are over billing me for my services even with a signed contract. Horrible company and truly have never had a worse experience with a company.
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Deplorable!!!
I’m sorry to say it, because it’s a Montreal based company, but I don’t understand how come they are still on the market. Far behind any American company I ever worked with. The app lack of simple details that would make life easier. Customer service and support??? Apart they are located outside Canada, they don’t know almost anything, 4 of them they told me the MEV doesn’t need configuration when you change to wifi connectivity, all the ones I called they told me a SP 742 printer works with Deliverect, when Deliverect clearly stated it doesn’t….
A big NO for this company. Go somewhere else!
A big NO for this company. Go somewhere else!
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Lightspeed - terrible tech support
Would give it zero stars if I could based on the terrible tech support. Took over 5 days and many hours on the phone trying to install their server. Ended up having to call my internet provider so resolve the issue. They were much more helpful than the lightspeed team. Very disappointing
Again instead of fixing,they broke existing functionality
Today they push one update to fix credit card payment screen .... the issue never got fixed with the update
But there crappy fix broke functionality of adding tip amount pop up
So instead of fixing they broke existing functionality again
This is how they fix.......... full crap
But there crappy fix broke functionality of adding tip amount pop up
So instead of fixing they broke existing functionality again
This is how they fix.......... full crap
Not the best
Currently entering the code to open the app in a busy restaurant. But keeps returning to the ‘enter code’ page so app won’t open 😡
Can’t create password
Password not valid
Thumbs up from Sign of the Dove Restaurant
This is our first restaurant and we are thoroughly satisfied with the service we’ve received from Lightspeed. From the system to the live representatives that ALWAYS answer the phone. Lightspeed made a new endeavor very comfortable for us at Sign of the Dove!!!
Best POS period
Easy to use and we love it!
Very robust, yet user friendly
We’ve been using Lightspeed at our facility for 18 months, extremely robust and feature-rich, compared the server based system we had prior
Great Fit, and Always Improving
Highly customizable, easy to configure database, highly competitive pricing — but best of all, customer support.
We had a lot of questions and asked for a lot of hand holding during setup. I’m amazing by the service and support!
I’m also impressed that the software is being updated, and we’ve seen requested features actually implemented. With previous POSes, it felt like the “suggestion box” was attached to a shredder. Thank you for listening, Lightspeed!
We had a lot of questions and asked for a lot of hand holding during setup. I’m amazing by the service and support!
I’m also impressed that the software is being updated, and we’ve seen requested features actually implemented. With previous POSes, it felt like the “suggestion box” was attached to a shredder. Thank you for listening, Lightspeed!
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Fix this app so At the shop we can listen to Spotify while using the app
This is so ridiculous..this app doesn’t allow you to use any music in the background like Spotify, when we open the app the music stops playing!! This is ridiculous... fix it ASAP before I delete this app
Amazing POS
Easy to use, great platform and great customer service. Strongly recommend
Great POS for restaurants
Lightspeed offers a great product for restaurants.
All data is easily accessible through the cloud, and therefore have a lot of great integrations.
We have been using them well over 6 months and have had a great overall experience. Their support is also on point.
All data is easily accessible through the cloud, and therefore have a lot of great integrations.
We have been using them well over 6 months and have had a great overall experience. Their support is also on point.
Very easy to use, simple and fast! - Gioia staff
Using Lightspeed has been very easy so far. The service is very good.
We love our Lightspeed POS system at Cuisine de Manille!
1) Easy to use! (No matter who uses it, it's easy to pick up because it's straight forward)
2) You can customize it to your liking! (It caters to both our catering and dine-in business)
3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questions will always be answered!)
2) You can customize it to your liking! (It caters to both our catering and dine-in business)
3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questions will always be answered!)
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How lightspeed improved my business
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed's POS system gives you several advantages over it's competitors and your regular manual entry cash register.
They are accuracy and analysis.
With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.
This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business.
Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.
Lightspeed's POS system gives you several advantages over it's competitors and your regular manual entry cash register.
They are accuracy and analysis.
With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.
This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business.
Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.
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