Avoid!!
We used ShopKeep for over 8 years. Back in the day, it was hands-down the best cloud POS on the market—reliable hardware, smooth software, and fast, helpful US-based customer service.
Ever since the company was sold off and consolidated, quality control has completely plummeted. The software is constantly full of bugs that disrupt daily operations. Recently, a critical payment processing bug went unfixed for two whole weeks, forcing our business to manually key in every single credit card transaction during peak hours. That meant longer check-out lines and higher processing fees out of our own pocket.
To make matters worse, customer support is now practically non-existent—slow, unhelpful, and impossible to get on the line when your register goes down mid-day.
If you are a business owner looking for a reliable POS system with responsive support, look elsewhere. ShopKeep is a legacy shell of what it used to be. Avoid.
Ever since the company was sold off and consolidated, quality control has completely plummeted. The software is constantly full of bugs that disrupt daily operations. Recently, a critical payment processing bug went unfixed for two whole weeks, forcing our business to manually key in every single credit card transaction during peak hours. That meant longer check-out lines and higher processing fees out of our own pocket.
To make matters worse, customer support is now practically non-existent—slow, unhelpful, and impossible to get on the line when your register goes down mid-day.
If you are a business owner looking for a reliable POS system with responsive support, look elsewhere. ShopKeep is a legacy shell of what it used to be. Avoid.
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Warning! Hidden fees - if you don’t use their credit card processing, they fine you HUGE fees
This started as an affordable option, and has gone up and up in cost/ price and now they’re adding additional huge fees if you want to use your own processor that wasn’t in the fee breakdown when they sell you. If you don’t use their card processors, they tack on MASSIVE fees. Always issues with credit card and tap and chip… still having issues with no help
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Worthless
I have an account but it wont let me login. We have multiple stores I’m not typing in all the store names all day hoping that ONE of them is going to be the concoction of random letters and words you want. We’re switching to square.
Review
Just wish you had a feature accounting for sales tax! Would use it a lot more if so.
Reliability is not here
Your business needs reliable products that work, not something that is so intermittent that customers walk out as you try to get the app to connect with the card reader. All of the Bluetooth functions are unreliable, and every time there is an update to the app you have to figure out a new sequence to try and keep connected.
Do yourself and your business a favor and stick to wired devices.
Do yourself and your business a favor and stick to wired devices.
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