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Lightspeed Retail POS (R)

Lightspeed Retail POS (R)

R-Series

175 ratings
90 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

  • Released
  • Updated
  • May 20, 2014
  • July 9, 2026

Developer

Lightspeed Commerce Inc.
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Lightspeed Retail POS (R) screenshot #5 for iPad
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About

This cloud-based point of sale system streamlines retail operations with integrated inventory, customer, and employee management. It simplifies transactions, provides detailed sales analytics, and offers customizable user roles for enhanced efficiency.

✓Inventory management
✓Detailed reporting
✓Customer management
✓Multi-location support
✓Employee management
✓Cloud-based access
✓Customer Facing Display
Show original description

What users say

Summarized from real user reviews of Lightspeed Retail POS (R). Based on 175 reviews and a 2.1/5 average, it highlights the 10 positives and 14 negatives reviewers mention most about this Business app.

Positive things

  • 👍Intuitive and easy-to-use interface
  • 📊Comprehensive inventory management system
  • 🌐Seamless cross-platform integration (desktop & iPad)
  • 📱Mobile flexibility for retail operations
  • 💼Powerful reporting and analytics capabilities
  • 🔄Continuous improvements and feature updates
  • 📞Responsive phone support team
  • 🛍️Integrated loyalty and eCommerce options
  • 📸Ability to add product photos and details
  • 🔐Customizable staff permissions and access control

Negative things

  • 🐛Frequent app crashes and freezing issues
  • ⚠️Hardware connectivity problems (scanner, printer, terminal)
  • 🔌Unreliable Bluetooth connections
  • 💰Expensive pricing structure
  • ⏱️Slow app performance on older devices
  • 📧Unresponsive account managers
  • 🚫Difficult cancellation process
  • 🔄Problems after software updates
  • 💳Forced payment processor integration
  • 🛠️Poor technical support responsiveness
  • 🔒Forced iPad-only payment processing
  • 📉Declining performance over time
  • 🎯Confusing navigation in newer versions
  • ⚡Slow credit card processing
See all reviews

What's New in Lightspeed Retail POS (R)

5.3.1

July 9, 2026

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

User reviews

Most RecentHighest RatedLowest Rated

8 yrs of issues

Awful program. Price tag issues with all peripherals. Scanner issues and a real lack of support. Look elsewhere if you can. Wei are too deep to change now unfortunately
KK Idaho1KK Idaho1

Bad opinion

It’s bad opinion for your business
PjeweresytPjeweresyt

Worst customer service

Just make sure your account rep isn’t caleigh cherrie! Never answers calls or emails even when you set up a call time! Almost makes we want to quit using light speed just because of her!
The candy man 12345The candy man 12345

Customer Service below horrible

If I spent as much time with clients as I do with customer service getting even the most minor issues addressed I could raise my income by 10%. Spend some of the millions you’re making on English speaking staff that is actually trained!
spinwtf?spinwtf?

Terrible support

They are a software sales organization that only is concerned about selling. You’ll find out when you need support
Joeybags68Joeybags68
See 85 more reviews

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User experience

🐞

Reported Bugs

19 issues

App crashes during peak business hours

Bug

Scanner and printer disconnect frequently

Bug

Payment terminal connectivity issues

Bug

App freezes when entering or changing prices

Bug

Inventory freezing when adding stock

Bug

Work order notes and billed parts erasing randomly

Bug

App logging out unexpectedly

Bug

Keyboard not appearing with Bluetooth scanner connected

Bug

Inventory counts changing on their own

Bug

Photo upload functionality not working

Bug

Payment screen freezing after card approval

Bug

App won't launch after updates

Bug

Slow typing response (4+ seconds per character)

Bug

Register confusion between multiple registers

Bug

PIN login required multiple times per transaction

Bug

Label printer connection failures

Bug

Latency issues even on new devices

Bug

Work order data loss during app freeze

Bug

Matrix merged items still appearing after deletion

Bug
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Requested Features

14 requests

Native phone app version

Feature

Camera-based barcode scanning using iPad camera

Feature

Ability to change unit costs on purchase order page

Feature

PDF/email receipt functionality

Feature

Access to work orders and sales tabs when register is closed

Feature

Gift card refunds on main sales screen

Feature

Built-in gift certificate system

Feature

Stripe card reader support outside US

Feature

Keyboard availability with Bluetooth scanner

Feature

Simplified work order process with fewer steps

Feature

Better iPad app performance optimization

Feature

Support for multiple currencies and coin types

Feature

Streamlined inventory addition process

Feature

Automatic barcode scanning to add items to sale

Feature

FAQ

What does Lightspeed Retail POS do?

Lightspeed Retail POS is a cloud-based point of sale system designed for retailers. It offers integrated features for inventory management, customer tracking, employee management, and sales processing. The system aims to centralize retail operations, making it easier to manage sales, stock, and customer interactions from anywhere.

What are the key features of this POS system?

Key features include robust inventory management for various item types, detailed sales and performance reporting, customer management tools to track shopping habits, and employee management with role-based access. It also supports multi-location businesses and offers a Customer Facing Display for a clearer transaction view.

How is this app monetized?

The application is described as free with in-app purchases. While the core POS functionality is available, additional features or services may require separate purchases or subscriptions, such as integrations with Lightspeed eCom or Lightspeed Loyalty.

Is this app compatible with different devices?

The description emphasizes its cloud-based nature, suggesting it can be accessed from anywhere. While specific device compatibility isn't detailed, POS systems typically run on tablets, computers, and dedicated hardware. The app is designed to be used by cashiers and managers on various devices within a retail environment.

What are common use cases for Lightspeed Retail POS?

Common use cases include processing sales transactions efficiently, managing stock levels and product variations, tracking sales performance and inventory fluctuations, and understanding customer purchasing behavior. It's also used for managing employee tasks, handling special orders, and integrating with e-commerce platforms.