8 yrs of issues
Awful program. Price tag issues with all peripherals. Scanner issues and a real lack of support. Look elsewhere if you can. Wei are too deep to change now unfortunately
Bad opinion
It’s bad opinion for your business
Worst customer service
Just make sure your account rep isn’t caleigh cherrie! Never answers calls or emails even when you set up a call time! Almost makes we want to quit using light speed just because of her!
Customer Service below horrible
If I spent as much time with clients as I do with customer service getting even the most minor issues addressed I could raise my income by 10%. Spend some of the millions you’re making on English speaking staff that is actually trained!
Terrible support
They are a software sales organization that only is concerned about selling. You’ll find out when you need support
Not what expected
1st of all app is not fully capable of running smoothly on iPad. All equipment was purchased from Lightspeed except the iPad. Inspite of having recommended equipment the barcode scanner disconnects and reconnects at intervals with an annoying sound that is constantly going all day. For a while we could prevent this by scanning barcodes on Lightspeed support resetting scanner and pairing to Bluetooth EVERY MORNING. Now even that’d doesn’t help.
Additionally, if you don’t integrate a credit card processor through Lightspeed you will be charged $200a month!!! However, a processor is not available through iPad so now we have to invest in other equipment to prevent charge. If your offered an option without make sure you get a contract otherwise any changes or new charges they want to make they will make them.
I will say the star of this company is their customer service over the phone who go above and beyond; I’ve experienced a couple bad apples which is the exception and they will call back as soon as you enter a rating via email.
But you will never be able to get your account manager on the phone to have a smooth conversation, everything is via email.
Additionally, if you don’t integrate a credit card processor through Lightspeed you will be charged $200a month!!! However, a processor is not available through iPad so now we have to invest in other equipment to prevent charge. If your offered an option without make sure you get a contract otherwise any changes or new charges they want to make they will make them.
I will say the star of this company is their customer service over the phone who go above and beyond; I’ve experienced a couple bad apples which is the exception and they will call back as soon as you enter a rating via email.
But you will never be able to get your account manager on the phone to have a smooth conversation, everything is via email.
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Awful
I’d rather use a stone tablet and a chisel
Garbage
This system is trash the “support” is trash. Do not go with lightspeed. 0/10
Lightspeed isn’t the problem, the app is
I think 2.2 stars from 156 reviews, (157, I believe, with this one) speaks loudly for itself. If you don’t have a brand new iPad, this app will not save more time than walking to the computer and doing it there, payment terminal or no. It takes 4 seconds to type two consecutive letters on an iPad with nothing else downloaded on it that was purchased 3 years ago. The brand new Ipad we got works slightly faster on the app but is still noticeably latent. This app needs to be streamlined and made to work better on older devices to get a better review, as it does nothing I can’t on the computer and mobility is not worth the time in my case.
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Lenta
La aplicación es extremadamente lenta en iPads incluso nuevas. Y no se diga en el POS terminal puede tomar hasta 15 segundos en aparecer la pantalla de pago. Faltan muchas opciones en la aplicación. Tal vez funcione para negocios pequeños solamente.
I can’t change unit cost while on P.O. page.
This is really annoying!! I can’t change unit cost when I making purchases order!!! Don’t you know unit costs change time to time? It used to be changeable from the P.O. page. Please get it back!!! Thanks
Buggy and clunky
The app is only part of the problem. Lightspeed is buggy, clunky and unreliable. Plus their support teams are terrible. Unhelpful and unresponsive.
Customer Service is TERRIBLE
I’ve been a Lightspeed user for years and now I can’t log into my app since the last update and I’ve been on phone hold AND chat wait queue for over 30 minutes. Customers have come and gone and I CAN’T MAKE SALES. Where is your support staff???
Horrible Pricing, Reliability, Connectivity & Customer Service.
DO NOT SPEND A SINGLE DOLLAR ON LIGHTSPEED SOFTWARE, HARDWARE & SERVICES.
Was a Lightspeed customer for the last 3 years, we had their software for two different stores, but now we’ve had enough. NO MORE!!! As a small business in the retail industry, you need software and hardware that is easy to use and reliable, I can fully declare that Lightspeed is neither but especially IT IS NOT RELIABLE! Here’s why:
Hardware & Software:
The receipt printer & barcode scanner consistently disconnects from the Lightspeed iPad app. They are not reliable, from the beginning we had problems with hardware, as they often had to be reset, restarted or reconnected somehow through Bluetooth or wifi. The first year we called tech support at least 8-9 times for similar problems with both scanner or receipt printer. Enough times, that we learned how to troubleshoot these consistent problems ourselves. RED FLAG NUMBER ONE. Troubleshooting became the norm in the mornings when we came into our stores to open. However, we recently were forced to sign up for Lightspeed Terminal (credit card machine, processed by Stripe), we used Square before this. (More on this later) Unfortunately, after installing the Lightspeed Terminal hardware connectivity became an even bigger issue. It kicked out other bluetooth connected hardware devices quite more frequently, especially the scanner. HUGE HEADACHE! Called tech support for this too, offered surface level solutions, but ultimately, added another morning ritual tech support self diagnoses to a list we already had. RED FLAG NUMBER TWO.
Connectivity:
The image they sell to you on their website is a sleek, easy to use, modern, experience that helps you organize your inventory on your iPad. Supposedly, everything can be done through your iPad. FALSE. The hardware they recommend is outdated. To print price tags for your inventory, they sell you a ZEBRA ZD410 or now similar devices. This also had to be reseted quite often to print price tags through the iPad app. Our experience improved only when we brought in a separate MacBook Pro to handle back of house price tag printing, their web version of Lightspeed is more reliable, more on this later, but that is another added hidden investment. RED FLAG NUMBER THREE.
Customer Service:
After being forced into subscribing into Lightspeed Payments, we called customer support 7 times for help in switching bank account information for deposits of our store sales. They hey made the process so difficult and time consuming we just gave up. With Square you can do this yourself online, without any hassle or middlemen, such a disappointment. But the worst is the experience we had with our 4th account manager in 3 years, Anthony A. He only showed up when he wanted to switch us to Lightspeed Terminal, they seem work by commission, so his sell was hard on Lightspeed Payments by Stripe. Ultimately, we decided to cancel LIGHTSPEED FOREVER. This is where you have to be CAREFUL with Lightspeed. They’re doing something illegal by giving you the run around, and telling you the only person who can cancel your service is your account manager. However, he didn’t respond to our phone calls or e-mails. They make it extremely difficult to cancel their services, im sure this is a FTC violation. Anthony A is horrible, they need to train and hire ethical employees. If you are also experiencing this report them immediately to the FTC online. RED FLAG NUMBER FOUR, FIVE & SIX.
Pricing:
Lightspeed charges a small family business like ours $200 a month per store for the use of their unreliable software for each store. When Anthony A. reached out to us it was to inform us that Lightspeed Terminal (credit card processing service) is now available, here’s how: We could continue to use Square to process credit cards, but you would have to pay an extra $195 monthly to use third party credit card transaction companies like square, that is $395 a month to use Lightspeed!!!!!!! Horrible price gouging strategy. But they make the second “option” flavorful because they’ll give you a monthly discount to use Lightspeed. Bringing your monthly bill from $200 to $75 a month + 2.3% + 10 cents per transaction if you switch to them as your credit card processing company. So you see, you have to switch. But again… remember their hardware is unreliable, and you frequently have customers waiting in line to make a credit card payment, because why? Oh yeah the scanner, printer or Lightspeed Terminal disconnect again!!!!
RED FLAG NUMBER 7,8,9, 10…until infinity
Choose Square or Clover for your retail business.
Run away and stay away.
We hate you Lightspeed.
Seriously.
Was a Lightspeed customer for the last 3 years, we had their software for two different stores, but now we’ve had enough. NO MORE!!! As a small business in the retail industry, you need software and hardware that is easy to use and reliable, I can fully declare that Lightspeed is neither but especially IT IS NOT RELIABLE! Here’s why:
Hardware & Software:
The receipt printer & barcode scanner consistently disconnects from the Lightspeed iPad app. They are not reliable, from the beginning we had problems with hardware, as they often had to be reset, restarted or reconnected somehow through Bluetooth or wifi. The first year we called tech support at least 8-9 times for similar problems with both scanner or receipt printer. Enough times, that we learned how to troubleshoot these consistent problems ourselves. RED FLAG NUMBER ONE. Troubleshooting became the norm in the mornings when we came into our stores to open. However, we recently were forced to sign up for Lightspeed Terminal (credit card machine, processed by Stripe), we used Square before this. (More on this later) Unfortunately, after installing the Lightspeed Terminal hardware connectivity became an even bigger issue. It kicked out other bluetooth connected hardware devices quite more frequently, especially the scanner. HUGE HEADACHE! Called tech support for this too, offered surface level solutions, but ultimately, added another morning ritual tech support self diagnoses to a list we already had. RED FLAG NUMBER TWO.
Connectivity:
The image they sell to you on their website is a sleek, easy to use, modern, experience that helps you organize your inventory on your iPad. Supposedly, everything can be done through your iPad. FALSE. The hardware they recommend is outdated. To print price tags for your inventory, they sell you a ZEBRA ZD410 or now similar devices. This also had to be reseted quite often to print price tags through the iPad app. Our experience improved only when we brought in a separate MacBook Pro to handle back of house price tag printing, their web version of Lightspeed is more reliable, more on this later, but that is another added hidden investment. RED FLAG NUMBER THREE.
Customer Service:
After being forced into subscribing into Lightspeed Payments, we called customer support 7 times for help in switching bank account information for deposits of our store sales. They hey made the process so difficult and time consuming we just gave up. With Square you can do this yourself online, without any hassle or middlemen, such a disappointment. But the worst is the experience we had with our 4th account manager in 3 years, Anthony A. He only showed up when he wanted to switch us to Lightspeed Terminal, they seem work by commission, so his sell was hard on Lightspeed Payments by Stripe. Ultimately, we decided to cancel LIGHTSPEED FOREVER. This is where you have to be CAREFUL with Lightspeed. They’re doing something illegal by giving you the run around, and telling you the only person who can cancel your service is your account manager. However, he didn’t respond to our phone calls or e-mails. They make it extremely difficult to cancel their services, im sure this is a FTC violation. Anthony A is horrible, they need to train and hire ethical employees. If you are also experiencing this report them immediately to the FTC online. RED FLAG NUMBER FOUR, FIVE & SIX.
Pricing:
Lightspeed charges a small family business like ours $200 a month per store for the use of their unreliable software for each store. When Anthony A. reached out to us it was to inform us that Lightspeed Terminal (credit card processing service) is now available, here’s how: We could continue to use Square to process credit cards, but you would have to pay an extra $195 monthly to use third party credit card transaction companies like square, that is $395 a month to use Lightspeed!!!!!!! Horrible price gouging strategy. But they make the second “option” flavorful because they’ll give you a monthly discount to use Lightspeed. Bringing your monthly bill from $200 to $75 a month + 2.3% + 10 cents per transaction if you switch to them as your credit card processing company. So you see, you have to switch. But again… remember their hardware is unreliable, and you frequently have customers waiting in line to make a credit card payment, because why? Oh yeah the scanner, printer or Lightspeed Terminal disconnect again!!!!
RED FLAG NUMBER 7,8,9, 10…until infinity
Choose Square or Clover for your retail business.
Run away and stay away.
We hate you Lightspeed.
Seriously.
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Don’t Use Lightspeed
Since day 1, 5 years ago, we’ve had nothing but issues with not only their platform, but the entire backend of the company. You’ll have to become your own *help once you choose Lightspeed. We left clover thinking they had issues and now we are contemplating another transition. Hope this helps other business owners looking for a properly working point of sale system!
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Major app issues
Lightspeed is great for our store needs, but the app is wildly awful. We have to delete the app and redownload it almost daily just for the app to work at a normal speed. It constantly disconnects from our lightspeed provided hardware and this is another reason we have to delete the app, restart our iPad, and redownload the app on a regular basis.
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Stopped working on a busy Saturday morning, support was no help
The app suddenly logged me out with no warning. I typed in my account details and hit log in, the app flashed and then immediately logged me back out. I pulled out my laptop to try and contact support. They sent me to the idiotic chat bot that was zero help. Still waiting on hold as we speak.
Needs some very simple improvements.
Luckly this app allows you to interface and use lightspeed just like you do on a PC or it would be totally useless. Just make that the default way to use the app….
To simply add and item to a sale you first have to select the search box then scan your barcode then select the item that it brought up to add it to a sale. Then you have to start that whole process over to add a second item. Why when i scan a barcode does it not just add to the sale automatically? I shouldn't have to touch the screen so much. It’s ridiculously slow do make sales using the app interface.
To simply add and item to a sale you first have to select the search box then scan your barcode then select the item that it brought up to add it to a sale. Then you have to start that whole process over to add a second item. Why when i scan a barcode does it not just add to the sale automatically? I shouldn't have to touch the screen so much. It’s ridiculously slow do make sales using the app interface.
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Camera Barcode Scanner Needed
Please fully integrate the iPad camera to be able to perform barcode scanning?
I’ve used three barcode scanners (including two Sockets), and none are perfect, and the entire retail industry knows this.
If the camera can scan on every function, why would I want to carry around a tablet plus a separate scanner?
Is this is about efficiency and convenience, or selling peripherals?
I’ve used three barcode scanners (including two Sockets), and none are perfect, and the entire retail industry knows this.
If the camera can scan on every function, why would I want to carry around a tablet plus a separate scanner?
Is this is about efficiency and convenience, or selling peripherals?
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Connection issues, bad customer service
We switched to desktop because of the connection issues with all the products that Lightspeed said we had to have. The printer,scanner and payment terminal have a hard time staying connected. Constant app resets or forced closes.
Customer service is good for saying sorry I don’t know let me pass it onto someone else, which in my opinion is the abyss, because no problems were ever solved.
I don’t know if I would recommend Lightspeed to anyone
Customer service is good for saying sorry I don’t know let me pass it onto someone else, which in my opinion is the abyss, because no problems were ever solved.
I don’t know if I would recommend Lightspeed to anyone
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