Avoid!!
We used ShopKeep for over 8 years. Back in the day, it was hands-down the best cloud POS on the market—reliable hardware, smooth software, and fast, helpful US-based customer service.
Ever since the company was sold off and consolidated, quality control has completely plummeted. The software is constantly full of bugs that disrupt daily operations. Recently, a critical payment processing bug went unfixed for two whole weeks, forcing our business to manually key in every single credit card transaction during peak hours. That meant longer check-out lines and higher processing fees out of our own pocket.
To make matters worse, customer support is now practically non-existent—slow, unhelpful, and impossible to get on the line when your register goes down mid-day.
If you are a business owner looking for a reliable POS system with responsive support, look elsewhere. ShopKeep is a legacy shell of what it used to be. Avoid.
Ever since the company was sold off and consolidated, quality control has completely plummeted. The software is constantly full of bugs that disrupt daily operations. Recently, a critical payment processing bug went unfixed for two whole weeks, forcing our business to manually key in every single credit card transaction during peak hours. That meant longer check-out lines and higher processing fees out of our own pocket.
To make matters worse, customer support is now practically non-existent—slow, unhelpful, and impossible to get on the line when your register goes down mid-day.
If you are a business owner looking for a reliable POS system with responsive support, look elsewhere. ShopKeep is a legacy shell of what it used to be. Avoid.
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Warning! Hidden fees - if you don’t use their credit card processing, they fine you HUGE fees
This started as an affordable option, and has gone up and up in cost/ price and now they’re adding additional huge fees if you want to use your own processor that wasn’t in the fee breakdown when they sell you. If you don’t use their card processors, they tack on MASSIVE fees. Always issues with credit card and tap and chip… still having issues with no help
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Worthless
I have an account but it wont let me login. We have multiple stores I’m not typing in all the store names all day hoping that ONE of them is going to be the concoction of random letters and words you want. We’re switching to square.
Review
Just wish you had a feature accounting for sales tax! Would use it a lot more if so.
Reliability is not here
Your business needs reliable products that work, not something that is so intermittent that customers walk out as you try to get the app to connect with the card reader. All of the Bluetooth functions are unreliable, and every time there is an update to the app you have to figure out a new sequence to try and keep connected.
Do yourself and your business a favor and stick to wired devices.
Do yourself and your business a favor and stick to wired devices.
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Response from developer
Hi there, Thank you for reaching out. We are sorry to hear that you have been having issues with ShopKeep. We would like the opportunity to speak with you. Please send your account and best contact info to feedback@shopkeep.com Thank you, The ShopKeep Team
No Support - at all
Light speed / shopkeep does not support their products. App locked up last night. Tried chat support - no response at all - kept spinning waiting for a response. Called - put on hold - gave phone number for callback. Never occurred. The system is unreliable and crashes constantly. I have square as a backup. Square processes faster, and is far more stable. I have never needed square support but something tells me it would blow these people away. Finally fixed my system by using the online faqs to delete the old app and download a new app. Getting out of this deal asap - don’t fall for their pitches - the software is poorly constructed and they don’t support it.
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Not syncing
I can not access the data from today’s purchases.
Ready to change my Shopkeep software
I have been having problem with my CC machine and integration for 10 days now and no one can help me to solve the problem. I explained to the tech support how unhappy I am and if I can take it to a manager level but no one reached out to me. I have been loosing customers due to a bad software. The Tech support lady mentioned that she is sorry and they have been having lots of problems with the Magtech and she was frustrated as well. I use to like Shopkeep and their support but unfortunately I am taking my business somewhere else.
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So convenient
As a business owner of this app is so convenient. It gives me all the data that I need at my fingertips no matter where I am I highly recommend it
Information At My Fingertips
What a great tool to run your business. With this App I’ve been able to look up what’s selling when I’m not at the boutique. I can check on my employees have clocked in or out. I can even look at online sales vs. in store sales. The list goes on.
Thank you for putting together such a great piece of technology. It would be much more difficult for me to run my business if I didn’t have this app.
Thank you for putting together such a great piece of technology. It would be much more difficult for me to run my business if I didn’t have this app.
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Help
Did an app update yesterday and now we can’t see any clock in or out in the app?? What happened
Kit
It’s user friendly. I suggest it to anyone
One word!
Excellent
DONT GO WITH THIS COMPANY
They overcharge you for what you get and if you use them for your credit card processor they will charge you 3 times what other companies charge. Plus no matter what you do you will not be PCI compliant so they charge you for that as well. Then when you find this out and try to cancel their service they refuse to refund the unused portion of what you paid.
STAY CLEAR OF THIS COMPANY!!!!!
STAY CLEAR OF THIS COMPANY!!!!!
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Does the job
Great for cheking what is happening
Bottom Line: Do not get this app or Shopkeep
The Shopkeep app have lost countless tickets for our business, customers have been double charged; I pay extra for elevated support and they refuse to even respond to requests for assistence; Shopkeep was purchased by Lightspeed- they offshored their customer support- 45 min waits are common, no solutions for issues are common; asking for a supervisor- none available ever. The bottom line- DO NOT USE THIS SYTEM. DO YOUR HOMEWORK- this app will cause headaches, lost business, and cost you. PASS ON IT.
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DO NOT GET SHOPKEEP THEY DO NOT FIX ISSUES
I have had countless and countless problems from using this crap system! My customers are being double charged, items that have been put into the system won’t scan, system crashed constantly, card reader works when it wants to andthe solutions they give never work. I have sent way to many emails and called too many times for the same thing and thier solution to the problem is
Delete the system reinstall it and it SHOULD be fine. Then a day later or hours later or if im lucky weeks later it happens all over again.
I DO NOT RECOMMEND Shopkeep to anyone
Do your research in other systems and save yourself the hassle of calling and calling to no resolution.
Delete the system reinstall it and it SHOULD be fine. Then a day later or hours later or if im lucky weeks later it happens all over again.
I DO NOT RECOMMEND Shopkeep to anyone
Do your research in other systems and save yourself the hassle of calling and calling to no resolution.
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Mr
Most times employees clock in but nothing is registered.
Nul
Ça ne fonctionne pas
It suddenly stopped working!
I’ve loved the pocket for over a year and since the last update it suddenly isn’t connecting or giving me data!
Response from developer
Hi there, So sorry to hear about the issues you're experiencing with Pocket. Our Merchant Experience Team has reached out directly via email to help troubleshoot. Please let us know if you have any additional comments or questions - happy to help! Thanks, The ShopKeep Team
