Worst system
Would give 0 stars if I could. Always disconnects or has syncing issues making it hard to get an accurate sales reading.
This P.o.s. Is a p.o.s.
Spend your money elsewhere customer service is no help. Crashes multiple times a shift.
Terrible App
App freezes and becomes unusable in the middle of service. Do not recommend.
Much slower than upserve ever was.
Inputting items have delay. Everything is choppy, and the systems are always failing at least once a month.
Double transactions on cc
We are facing issues on duplicated transaction on cc.
So far support was totally useless.
Is it happening to any other restaurant?
So far support was totally useless.
Is it happening to any other restaurant?
Trash!
This system is about as good as the support personnel. I repeatedly told to do the same steps that never amount to a fix. Do not use this product.
Nothing works
This app is absolute garbage. The previous version worked fine enough. We can tell that the team working on these things has never worked in a restaurant or bar. The app is slow, it constantly times out, all of the features are buggy, and they added a ton of unnecessary new things which are a huge waste of time. I could go on and on, but the dev team I have been talking to since they rolled this out, has not fixed one issue. Just scrap this app, and go back to the V2!
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Terrible!
After 8 years using Upserve time to change, bad service the new app it’s very inefficient
Makes it harder to run a restaurant
Seems like a printer or screen glitch every 5-10 minutes. I’m busy running around the restaurant fixing Upserve issues rather than focusing on my guests. Never had a system this bad in my 15 years of restaurant experience. Also customer service has gone downhill since the pandemic.
Can’t get ahold of anybody when you need them most.
Can’t get ahold of anybody when you need them most.
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Upserve
Long wait times, failure to process AMEX cards through new app with no solution in sight. Support goes in circles. Everyone is friendly but it must be frustrating for staff not to have answers.
Absolutely terrible!
I can’t believe company issued a new version and didn’t test it properly before forcing customers to switch to it. Customer support after 4 hour wait was completely useless and incompetent and suggested we need to take pictures (what ???) of all the issues we have. Like we have time to do their job awhile running busy restaurant. What a fiasco! Huge fail! Trying to look into switching to someone else after many years with Upserve
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Awful awful bad service, technology
Waited over 6 hours on hold to talk to someone. This new update made my 3 iPads obsolete. Purchased iPad mini with cc reader and it’s a joke. Seriously thinking of going with Toast or Square. I have been with Breadcrumb for over 14 years and since lightningspeed took over made things so worse. Call anytime the wait time increased from few minutes to hours. It was over 6 hours today. No body can run restaurant like this.
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Strips out essential functionality
We’ve only switched for two days and we already have a list of grievances for features that have been either completely removed or obfuscated in such a way that will only slow us down during service. Table view defaults to All for servers instead of just their section with open tables, slowing us down by requiring extra button taps before a check can be accessed. Check view and table view no longer show the circle status indicator for fired courses, making it a complete mystery as to whether a table has progressed to entrees without manually tapping into each check and scrolling to the entree course. The interface overall is too large and servers are unable to see as much of the check before scrolling as they were able to in V2. Also requires more scrolling through display groups because of the larger size. The size of the interface should at least be scalable for the user. Magstrip reader now requires a minimum of two swipes to collect payment, as well as superfluous prompts for receipts that our location does not need. Requiring searched items to be explicitly included in the menu assigned to that role completely undermines the functionality of the search function and will require a complete reorganization of our existing display groups. This should at least be able to be toggled on and off from HQ. Items in timed display groups are now impossible to enter outside of the allotted hours. The display group used to simply disappear from the side but servers were able to search for them and enter them that way. This functionality should also be restored, or at least toggled on or off from HQ.
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Awful awful Update!
Light Speed ruined Upserve
Horrible Update
This new version is garbage. Nothing works properly.
New update shuts app down when authorizing credit cards with EMV Reader! Please help!!!!
After the New update, the app force closes when authorizing credit cards with the EMV Reader! Please help!!!!
Glitch central
There’s an issue with every function of this new Upserve app. Major issues include order are being preauthrorised even though guests close our their tabs and tickets not being automatically sent to kitchen. Spent hours with customer service without any solutions. There’s no where to give user feedback. It really hindered our business and we had to change our service model to adjust back to the old version
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