App超爛
我用app叫車，司機到了卻沒通知（app畫面一直顯示沒有找到司機），按取消還被收取消費，反映給客服，也只會說官話。App叫車服務還有其他家，不會再用line go taxi了。一顆星都不想給。
No English support
App is listed as supporting “English and Chinese” but there is no way to change app language to English, even after phone number and email verification.
What’s the point of releasing an app on the US app store if english-speaking users can’t even use it? And why list English as a supported language when it is clearly not?
What’s the point of releasing an app on the US app store if english-speaking users can’t even use it? And why list English as a supported language when it is clearly not?
Show more
Response from developer
Dear user, thank you for your feedback and for bringing this issue to our attention. We have forwarded your concern to the relevant team and hope to provide you with a better service experience in the future.
Discriminatory treatment
They don’t allow foreigners with ARC to rent a car in their app, which is straight discriminatory behavior from their side, better to choose iRent as they allow users with ARC to rent cards with them via APP.
Response from developer
Thank you for sharing your feedback. We have recorded your comments and forwarded them to the relevant team for reference. We appreciate you taking the time to share your perspective and hope to have the opportunity to provide a more inclusive service experience in the future.
