LinknLink User Reviews

LinknLink
LinknLink
Hangzhou LinkLink Technology Co., Ltd.

Customer Experience

Positive experience42.3% of reviews
Neutral9.6% of reviews
Negative experience48.1% of reviews

~ Based on 52 written reviews from the US App Store.

What users say

Is LinknLink Safe?

LinknLink has mixed safety signals based on user ratings. AppsHunter Safety Score for LinknLink is 66/100.

This assessment is based on 44 user ratings, with an App Store average of 3.2/5.

Safety Analysis

47.7% of ratings point to a safe experience
11.4% of ratings suggest some concerns
40.9% of ratings point to a risky experience

~ Based on 44 App Store ratings for LinknLink.

Is LinknLink Legit?

LinknLink appears legitimate, with a few gaps. AppsHunter Legitimacy Score for LinknLink is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Highly recommended!

Highly recommended! Clean interface and stable connection — the automation feature is simple and works great. Remote control is convenient too, and it's completely free!

LinknLink, Control All Smart Devices

I really enjoy using LinknLink to manage all my smart devices. Its AI assistant works reliably and supports many brands and smart home ecosystems. Setting up automations is straightforward, pairing devices is fast, and the interface feels clean. This one app nicely brings all my smart gadgets together.
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I was able to complete the account set up after update

Can not complete making a home location on the app, so it makes the whole app and their products useless.

After the update, I was able to finish the account set up process and now testing my sensor I bought. I moved from one star to three stars.

Response from developer

Thank you for your feedback. We’re sorry for the issues you experienced. To help us investigate, please send us a screenshot or screen recording of the problem, along with a description of your device setup and steps to reproduce it. Please email the details to support@linklink-iot.com. Our support team will review and provide assistance.

Very poor all around

The emotion pro was pretty good when I got it a year ago. Since then firmware updates have broken it and you can’t configure in the app. Their solution is to uninstall the app but that does no good. Just got the ultra and it’s extremely slow and constantly shows a phantom.

Response from developer

Thank you for your feedback. We’re sorry for the issues you experienced. To help us investigate, please send us a screenshot or screen recording of the problem, along with a description of your device setup and steps to reproduce it. Please email the details to support@linklink-iot.com. Our support team will review and provide assistance.

Annoying app

And they think the rebuild is better?! The device screen is more confusing with the extra tab. Radio browser randomly added. What for?! We don’t need MORE clutter. Who asked for this? And why does TV have 2 Entity? What the heck does that mean? I have one device connected. And yeah the setup process is annoying too.
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Response from developer

Thank you for your honest feedback. We understand that major changes can feel frustrating, especially when existing workflows change. We’re continuously improving the app experience and appreciate your comments on the UI, entities, and setup process. We’re also working on making device setup and automation easier. If you need help with your configuration, please contact support@linklink-iot.com.

Can’t complete adding a home location

Can not complete making a home location on the app, so it makes the whole app and their products useless.

App stopped working!

My mom is in memory care and I rely on this to control her TV when caregivers can’t be bothered to do it. I don’t want her sitting in silence in her apartment. The app shows connected but it’s not controlling the tv. So I’m sitting here at work worrying about her packing up her things to go home because she doesn’t have the tv to distract her!
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Fix bug, add a new bug

I mean what the actual ..? Why do I need to connect to your servers (which are often down) when all I need is to check whether the device is working ok?? Fix your nonsense pls

App doesn’t work

I constantly have issues login into the app and today it’s impossible so all my lights need to be triggered using each app.

Servers Constantly Down

Despite good reviews the the products - it is impossible to use then with an account as they need to be registered - you can’t get through the registration process with setting home - which they have via GPS anyway! Unless this resolves in the next 24 hours - my new device is going back for a refund and this app is being ditched - plenty of other options for me to try out. Sod of it all is I do not want to use the app I want to use the device in Home Assistance - but I cannot join Otto my private network until I get passed this Stupid 1 star app!
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Zero Appreciation To Customers Time

This app was extremely poorly designed. Instead of simply filling out your location information in a form, the designer requires you to jump from screen to screen. First screen to select Nation followed by an eternity watching a spinning curser, then jumping to a screen to select State followed by the spinning cursor, then a screen to select city followed by the hypnotizing spinning cursor then a “no internet error “. I tried every possible troubleshooting approach to no avail. I deleted and reloaded the app, cycled the phone, and used cellular data - same result. Can’t use their sensors without their trashy app. I’ve sent their garbage back to them. This bunch don’t seem to comprehend that Quality must be exercised end to end.
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App keeps crashing

Every time I try and install, I get an ‘Internet not available etc.’ error when trying to install - and it looks like I am not alone with this problem. Why not just put a ‘skip’ At this point - why do you need to know the town where I am anyway? And you already use the iOS GPS. Waste of time and money.
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Everything works!

The RF eRemote works everywhere, and I have 3 IR eRemotes, one for each room with AV equipment.

Bug with Home Assistant firmware.

When trying to add a custom remote for use with Home Assistant it gets stuck on “Adding”.

The custom remote is the most important one! Please fix!

The app is ok the firmware update took some distance from my emotion pro

The app is a little confusing, but overall it’s all right could be a little more intuitive but my big issue is with the e-motion pro firmware update. I’m not sure which firmware it was like. I think two updates ago, but my sensor would detect me 5 to 6 m away now it doesn’t. It maxes out between three and 4 m.
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App crashes when…

…I click on any device

My Thoughts

It does work. Takes a little bit to work through. Possibly too many prompts for confirming the button learning and becomes a bit frustrating. Would be nice to be able to edit the button icons and titles when they aren’t exactly as per the remote being learned.

The motion sensor works but the app doesn’t allow you to set a custom notification

Needs to be able to set a custom notification sound at least for the app if not per routine other wise the notification is just like every other notification

App keeps crashing

Just bought a remote controller and not able to use it as the app crashes when selecting the county location on setup. Tried on multiple devices and multiple networks. Terrible app. Wish I had never purchased the product now.

Their customs service and help

What customer service?