Super Handy when not near a PC
This app is super handy to have on your phone when you’re trying to look up documents or technical guides when not near a pc. You can also order things on the fly from this app as it’s got the store on it as well. This also has access to the instructional videos that’ll loop you straight to the YouTube channel videos Lippert has made, great app to use as a tech or customer as it’s packed with useful information in the palm of your hand.
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No use
You can not even run the equipment from the app. Why make an app that has no use I can buy the products online instead of a stupid app.
Unusable
Links lead directly to “502 Bad Gateway” messages. Fraudulent.
Huh?
Clunky. Can’t even remotely find what I am looking for.
Exceptional Experience
Definitely highly recommend the this app. My experience with Customer Service was exceptional! No long wait times or crazy amount of automated prompts to go through before you reach someone. With the app and the customer service provided, our auto leveling system error was cleared with ease. Even better, the customer service provided a great learning experience too! Thank you John and Lippert team!
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Useless App and No customer service at all!!!
Don't waste your time on this one. Absolutely no response to emails. Just delete it.
Works as intended
Not sure why the low rating but I have recently downloaded it and works great
Great opportunity for improvement
Just downloaded the app. The OneConnnectHotspot does not have a manual on this app. The app happily suggests a chat. I type in my question but no response. Worthless.
customer service via the internet
i had ordered parts from lance for my slide in wall schwintek! when i got them they were damaged ! i was not hopeful at all to get much help from lance. i emailed lippert for help that evening the next day a lady a miss or Mrs Tamara doesn’t matter with in minutes this customer service person immediately solved the problem ordered the replacement parts and they are being shipped to me . This all happened within minutes. whom ever gets this email i would appreciate you passing it on to a supervisor !!!!!!
This is the second time i have been saved by lippert customer service and my only regret is i didn't order it from lippert in the first place i won’t make the mistake again. Most places to place an orders and receive help takes numerous phone calls and many bouts of phone tag. This is not true with lippert the quality of service i have received two times in the past few years is more than just good its great. You either hire qualified and intelligent customer service people or have one of the best training program coordinators in the business. i am truly amazed ! i hope to get my replacement parts to complete the order before the end of the week.
This is the second time i have been saved by lippert customer service and my only regret is i didn't order it from lippert in the first place i won’t make the mistake again. Most places to place an orders and receive help takes numerous phone calls and many bouts of phone tag. This is not true with lippert the quality of service i have received two times in the past few years is more than just good its great. You either hire qualified and intelligent customer service people or have one of the best training program coordinators in the business. i am truly amazed ! i hope to get my replacement parts to complete the order before the end of the week.
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What happened?
I was able to use this app in the shop to assist in diaging many different issues we come across daily. I was able to find most of what I needed fairly easily. The update hit and the whole app went to crap. It’s virtually unusable now.
Useless
The app has updated on the iPhone and makes it useless. We are a Mobile RV Service and have used this out in the field tons of times for parts look up and manuals.
Someone did not think this one threw and test it.
Someone did not think this one threw and test it.
New update broke app on iPhone X
The app updated automatically a day or two ago and now it is totally unusable. I am an rv technician and I used to be able to pull this app out to help diag problems that came into the shop but now it’s unusable. It has always had its quirks to work but now it’s not even remotely usable
Mr. Jim
New update will not download V.2.0.8
Great idea,if it worked
Videos don’t work.
Videos Don’t Play
The videos would be helpful, however, none will play on iPad or iPhone. What a shame.
Worthless
Would be great if it worked. Instructional videos would be very useful but they don’t play.
Junk
Why even put an App out if it isn’t throughly tested. With the other reviews already posted and no developer response to any of it, this tells me that they don’t care or find it to be a low priority in their quest to make mediocre products. This App, if it even opens has a very long lag time. If your lucky it won’t crash when you make a selection.
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LCI
I was hoping having this app would assist with my new RV. Every time I open a video it crashes. I have an iPhone 6 with the latest updates
App crashes
Every time I try to play a video on my iPhone 8 with iOS12.1 the app closes. Please fix.
App doesn’t work!
This is a VERY POOR replacement for documentation! I’m not keen on electronic documentation, but if it works then so what? However, this app is virtually unusable!
