Super good
Gay
Terrible
Multiple times now (my own fault), I order online, it gives me a time window and my pizza is never ready. I was told 5:20-5:30, 20 minutes later, nothing. A lobby full of frustrated people, pizzas in the warmer, mind you I ordered plain pepperoni pizza. And the one worker that comes and goes from the front has no answers. You call and get no one, customer service is a long hold and they want to call the store, also with no success. Who is in charge here?
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Suboptimal
Just remake it. You made the wrong pizza so you threw the correct toppings on after the other was 1/2 done. So the wrong pepperoni is undercooked and the old world is clumped and burned to a crisp. Just remake it please
Gimme options!
I love the convenience and the quality of the pizza here but when ordering online there is no way to add or remove any of the ingredients. I would like to be able to add jalapeños to a pepperoni pizza.
Great
Great made professionally!
Wrong order
I will sadly have to add the Laporte location to the list of locations that can’t make pizza as ordered
Poor service
I ordered a pizza on the app to be ready at 5:30. I showed up ant 5:32 having received an email that it was ready. I was told there would be a wait and to pull forward from the drive-thru. Sat for more than 15 minutes and decided to peek my head inside after seeing multiple people leave empty handed. No pizza in the portal. The first few weeks this new store was open the service was great. It has definitely slipped.
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5.99 Deal is not working
When I click on the deal, it’s trying to put almost $80 worth of food in my cart.
Pizza
My cheese pizza was burnt
Great service
Always hot and always on time and such great deals keep me coming back
Customer
No napkins???? How is that possible? Get it together
Unacceptable
Ordered my food, waited over an hour and still never got it. I watched people order after me and get their pizza and leave before mine was said to be started. Unacceptable.
Pizza
Pizza was burnt
Used to be better
Can’t pick cheese sauce, can’t pick the garlic cream cheese, can’t add any drinks, this app is awful now.
App needs 1 BIG Thing
I think the app should use points system because in the app now there’s no point system and people in the app would want a point system for free food
Not given discount
Said I would get $5 off if I paid $20 or more and they didn’t apply it to my order. I should’ve just ordered my $15 meal instead
Wrongly Made Twice
I ordered 2 pizzas and one was made incorrectly. I went back and had them remake the pizza. It was made incorrectly the second time. I showed the order for them to read how the pizza is to be made and the guy says nothing and walks to the back. He comes back and tells me it is being remade again. Third time is the charm I walk out with a correctly made pizza. I will get home about an hour after my original order was picked up. No apology just and is it right.
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No deals
I rarely get any deals or rewards I would go more if I had good deals
Can’t use gift card on app
Can’t use my gift card unless I walk into that cramped store and put in an order like it was 1999
Obnoxious employee
Ordered the 2 pizza s and crazy bread received the order confirmation and portal code paid through apply pay 22 year old daughter went to
Pick it up and it was not in the portal after calling me and being on the phone for 15 minutes I could hear a employee yelling in the back after my daughter said the portal kept saying wrong code and asking another employee about it and they said they didn’t get the order I sent pictures to my daughter. She showed the employee. The employee went looking for it and the male Cook yelled. Is it for Rosson I’ve got it right here on the heater. Spent 20 minutes in store trying to get into the portal just to find out they never put it on and it was sitting in the back above a cooker?
Never have I had such a horrible experience.
Pick it up and it was not in the portal after calling me and being on the phone for 15 minutes I could hear a employee yelling in the back after my daughter said the portal kept saying wrong code and asking another employee about it and they said they didn’t get the order I sent pictures to my daughter. She showed the employee. The employee went looking for it and the male Cook yelled. Is it for Rosson I’ve got it right here on the heater. Spent 20 minutes in store trying to get into the portal just to find out they never put it on and it was sitting in the back above a cooker?
Never have I had such a horrible experience.
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