Challenging setup, buggy app
Weirdly difficult to get setup up but working well now. One big reason we got it was for the automatic timer, but the timer function doesn’t work in the app.
Broken voice command
The menu to setup voice automation via Alexa or Google is broken, takes you to a Rain Maker ESP white label website
A great idea undone by glitchineas
Been using Thermacell LIV+ for years, largely because the initial cost motivated perseverance in the face of poor execution of features. Last year the app was updated and the timer feature was a welcomed perk that this year is not working at all. I trusted it and blew through an entire refill cartridge. When I’ve used my remaining cartridges, I’m removing the system. I don’t have time to babysit technology nor the budget to accommodate its failures. It’s easier and more economical to just go back to the fuel based repellers.
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Buggy
Buggy. Turns off periodically for no reason & does not correctly communicate when contents are low or running out.
Response from developer
Thank you for your feedback. If you're experiencing issues or need assistance, please don’t hesitate to reach out to us at customerservice@thermacell.net — we’re here to help!
Crapp
System’s great; add “cr” to the beginning of the word “app” though.
Response from developer
Thank you for your feedback. We're glad to hear you’re enjoying the system, and we apologize that your experience with the app hasn’t met the same expectations. Our team is actively working on improvements and enhancements, which we look forward to rolling out in the coming months. In the meantime, if you're experiencing issues or need assistance, please don’t hesitate to reach out to us at customerservice@thermacell.net — we’re here to help!
