App Doesn’t work
I just recently received the Lively Fall Detector, and tried to log on to the app - when entering my phone number, I get the same message everytime - Unable to connect. Please try later again later (Code 2). I’ve called Customer Service and the number on my account is a number I have not used for more than five years. Very frustrating.
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Really like Lively app on my IPhone
I like this very much and when I have hit the option by accident the operators are very kind!
Incredibly frustrating
App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with the app though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again.
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Sunshineworld62
Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.
First time user
Not good with internet. But learning.
Customer Service Lacking
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one.
The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices.
I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website.
Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail.
Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort.
If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices.
I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website.
Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail.
Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort.
If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
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Sunshineworld62
Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.
Wearable2
A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location. When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location.
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Excellent services
I feel safer and more confident.
I live alone and have several health issues.
I can be at peace knowing that I have someone looking out for me 24/7.
Zaina
I live alone and have several health issues.
I can be at peace knowing that I have someone looking out for me 24/7.
Zaina
Lively
Works OK, Prices keep inflating…
Life saver
So easy to use
Good
Good app
Falls
I have fallen a couple of times and my lively was off. Since I have had my lively I am constantly coming on here and taking it from not connected to connected. I do not understand this. I have called and written but no response. This is unacceptable.
This is only a year old but when not connected it is no help to me. I believe I should be sent a new one at no cost to me. There is something wrong mine.
This is only a year old but when not connected it is no help to me. I believe I should be sent a new one at no cost to me. There is something wrong mine.
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Very nice app
Nice a
Multiple times offline for multiple days.
This system goes offline for several days. With no notice or status updates. If you’re relying on this app to locate your family member you will have long periods of blackout. Very concerning when it’s advertised as a caregiver application. I was able to get through the contact number and the service rep had no further information on why the system was not functioning.
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Easy to use
Work with Apple Watch and wearables
Amazing Service!
This app is very easy to use and very helpful to give myself and my loved ones a peace at mind. I really thought these apps are only for old people however having a seizure disorder, this app and service has been very helpful.
Lively
I love knowing I’m safe
Excellent medical alert system!
In my opinion, this is the best medical alert system!
Works fine so far
Just got it. Works well.
