Livpure
I am very satisfied with Livpure’s service. The service team was professional, polite, and responsive. The technician arrived on time, explained everything clearly, and completed the work efficiently. Overall, it was a smooth and hassle-free experience. I would definitely recommend Livpure’s service to others.”
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Worst service and fraud customer representatives
I have been using Livpure RO from last two years and in these two years the RO was not working properly so many times and the worst thing is their customer care representatives. They are totally unethical and not helpful at all. Once you register your service request you gotta wait for a week and after calling them again and again they still don’t allot you any technician. Nobody visits you and your money will get wasted. Their area incharge is good for nothing. Their customer service is the worst they don’t know what are they doing there and are very rude . My RO is not working from last one week and they are not providing any technician and we are living short on water because of them. Don’t buy RO from this company if you don’t wanna suffer later.
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Worst app & customer support
I am amazed to see the kind of poor and pathetic service even in 2026. The app is pathetic The customers care is worst. They have no idea and no clue about their own internal systems. I purchase an AMC and after that I had to wait 48 hours for the AMC plan to get activated only after which I could raise a service request when I call them they say that because there was a request raised earlier it will take one hour to cancel it and then again I need to call back and after which there is again a turnaround time of 48 to 72 hours, so basically I purchased the CMC thinking that it will fix my problems, but I have to wait for five days just to get the request executed. I would highly recommend not to purchase their products. The Customer care support is extremely extremely bad. And the app it keeps on logging out after every 5 to 10 minutes.
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OTP Never Arrives – App Is Basically Unusable
This app deserves an award for innovation: it’s the first service app I’ve seen where customers are prevented from accessing the service entirely.
Step 1: Enter mobile number.
Step 2: Wait for OTP.
Step 3: Keep waiting.
Step 4: Question your life choices.
The OTP never arrives, which means the app effectively doesn’t work. It’s hard to review the rest of the features because the developers have hidden them behind an authentication system that appears to be permanently on vacation.
A customer service app that can’t log customers in is like a car with no engine—technically it exists, but it won’t take you anywhere.
Fix the OTP issue before adding new features. Users need a functioning app, not a decorative icon on their phone.
Step 1: Enter mobile number.
Step 2: Wait for OTP.
Step 3: Keep waiting.
Step 4: Question your life choices.
The OTP never arrives, which means the app effectively doesn’t work. It’s hard to review the rest of the features because the developers have hidden them behind an authentication system that appears to be permanently on vacation.
A customer service app that can’t log customers in is like a car with no engine—technically it exists, but it won’t take you anywhere.
Fix the OTP issue before adding new features. Users need a functioning app, not a decorative icon on their phone.
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Livpure is a complete fraud
LivPure is a complete fraud and has pathetic customer service. I took a 3-year AMC, but not even a single technician visited during the entire period for service. Whenever I raised a complaint and called customer care, they kept delaying and no technician came for months. Very disappointing experience. Please don’t go for this product, especially in Kanyakumari. Their service is absolutely pathetic.
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Pathetic Service
I am writing to formally express my deep dissatisfaction with the service and support I have received from Livpure.
We had been renting a Livpure water purifier for two years, during which there were absolutely no issues. The health status was always perfect, and we were satisfied with the product performance.
When we contacted your team to discontinue the rental service, we were strongly encouraged to purchase the unit instead. Based on the positive experience during the rental period, we agreed to buy the purifier.
However, within two weeks of purchase, the water taste changed significantly. We were informed that the filter needed replacement, and we paid more than ₹8,000 for the same. This was unexpected and disappointing so soon after purchase.
Subsequently, we relocated from Bangalore to Pune. Arranging reinstallation in Pune was extremely difficult and required numerous follow-ups and calls. After considerable effort, the unit was finally installed. Unfortunately, within four hours of installation, water started leaking from the bottom of the purifier.
Since then, we have been continuously trying to reach customer service, the service manager, and even the area manager. Our calls are no longer being answered, and there has been no resolution provided. This level of negligence and lack of response is unacceptable.
This has been the worst service experience we have encountered. We request immediate intervention to:
Resolve the water leakage issue urgently.
Provide a clear explanation regarding the repeated filter expense.
Ensure proper customer support and accountability from your service team.
If this issue is not resolved promptly, we will be forced to escalate the matter further through appropriate consumer grievance channels.
Please treat this matter as urgent and respond at the earliest.
We had been renting a Livpure water purifier for two years, during which there were absolutely no issues. The health status was always perfect, and we were satisfied with the product performance.
When we contacted your team to discontinue the rental service, we were strongly encouraged to purchase the unit instead. Based on the positive experience during the rental period, we agreed to buy the purifier.
However, within two weeks of purchase, the water taste changed significantly. We were informed that the filter needed replacement, and we paid more than ₹8,000 for the same. This was unexpected and disappointing so soon after purchase.
Subsequently, we relocated from Bangalore to Pune. Arranging reinstallation in Pune was extremely difficult and required numerous follow-ups and calls. After considerable effort, the unit was finally installed. Unfortunately, within four hours of installation, water started leaking from the bottom of the purifier.
Since then, we have been continuously trying to reach customer service, the service manager, and even the area manager. Our calls are no longer being answered, and there has been no resolution provided. This level of negligence and lack of response is unacceptable.
This has been the worst service experience we have encountered. We request immediate intervention to:
Resolve the water leakage issue urgently.
Provide a clear explanation regarding the repeated filter expense.
Ensure proper customer support and accountability from your service team.
If this issue is not resolved promptly, we will be forced to escalate the matter further through appropriate consumer grievance channels.
Please treat this matter as urgent and respond at the earliest.
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Pathetic service by Livpure
Before purchasing ACMC, we were promised of 24 hours guaranteed service and in house company service
Now we found that service is outsourced at Rajkot so absolute lie.
And after 5 days also there’s no remote possibility of service getting done as the agency is saying that they will come once filters are availed to them for past 4 days. In tier two cities, this is the state of their services
Now we found that service is outsourced at Rajkot so absolute lie.
And after 5 days also there’s no remote possibility of service getting done as the agency is saying that they will come once filters are availed to them for past 4 days. In tier two cities, this is the state of their services
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Pathetic service and fraud
Worst servise ever.. even when you book for service request they don’t contact you 7-8 days also when you try to rebook or call then so you cannot rebook as they show error as already requested service.. when you call then they don’t pick o actually have to continuously call then 5-6 time them they pick and say will send the person.. and you just keep waiting and person don’t come..
They asked us to purchase 10,000₹ service subscription for 3 years and they just take money from you and they font provide proper service.. water literally have no purified taste, live pure filtered water taste like boring water.. DISSATISFIED AND WORST PURIFIER ANF SETVICE APP EVER… they just steal money from people and don’t contact or provide service.
They asked us to purchase 10,000₹ service subscription for 3 years and they just take money from you and they font provide proper service.. water literally have no purified taste, live pure filtered water taste like boring water.. DISSATISFIED AND WORST PURIFIER ANF SETVICE APP EVER… they just steal money from people and don’t contact or provide service.
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Worst service
Worst service I have ever seen , from last six months my complaint not attended whenever you call they provide you new dates. Don’t ever buy Livpure products. Their service centre persons,state head,service engineer no one responding the calls. I have AMC of the product still no one care about customer service. Fraud company. If there is an option of giving negative rating then I will give that.
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Worst Service and Worst Company
Livpure has the worst customer service I’ve ever experienced. Their RO products stop working frequently, and when you raise a complaint, no one responds for days. The technicians either don’t show up or give false promises. Even after multiple follow-ups, the issue remains unresolved. It feels like the company doesn’t care about its customers at all. I would never recommend Livpure to anyone — total waste of money and time.
Think twice before puchasing their products.
Think twice before puchasing their products.
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The installation guys is forcefully taking rating
I have rented this ro on rwnto mojo and the installation guy came to install , first he asked me to get the copper addon by giving unnecessary reasons , then he installed the ro and forcefully taking the rating from my phone , i felt so much uncomfortable by the situation, its like a robbery happing in my house , the person is not going outside as i m saying i will do this if i wants to but he is showing me some group where he says that this process of company my salary will deduct if you dong do this. The rating of app is all fake guys . I don’t see any thing like this , people are doing such practices to increase their fake rating
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Pathetic Service Support
I strongly advise not to buy RO from Livpure. Their customer service is absolutely pathetic. It takes more than a month to get even a basic service request resolved.
If you take an AMC (Annual Maintenance Contract), the situation gets even worse. They don’t have any proper mechanism to escalate or resolve tickets that remain open for weeks. Neither the area manager nor customer support takes responsibility, and it feels like they simply don’t care about customers once the product is sold.
Please save yourself the frustration and look for better alternatives.
If you take an AMC (Annual Maintenance Contract), the situation gets even worse. They don’t have any proper mechanism to escalate or resolve tickets that remain open for weeks. Neither the area manager nor customer support takes responsibility, and it feels like they simply don’t care about customers once the product is sold.
Please save yourself the frustration and look for better alternatives.
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Fraud & making customers fool
I had been using their LIV GO PRO ++ model since 2 years. RO servicing is pathetic. I have to bought their Annual Maintenance plan which is totally a scam. First they said they will cover all types of maintenance but later their service partners refused to do so. Then at last when this ACMC about to expire and that last free service they had to cover, they simply canceled and gave me silly reasons. I am still fighting and had filed a complaint in consumer forum. Better to look for other RO company. Livepure is simply making money by fooling their costumers with out any regrets.
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Extremely Poor Service and Rude Customer Support
I had a very disappointing experience with the Live Pure app. I placed an order for installation, but the technicians are not picking up my calls, and despite multiple follow-ups, nothing has been done. The customer service is equally terrible – I spoke to a representative named Akash Kumar, who was extremely rude and unhelpful. Instead of resolving my issue, he was dismissive and unprofessional.
If you’re looking for prompt service and reliable support, I would NOT recommend this platform. Very dissatisfied with the overall experience!
If you’re looking for prompt service and reliable support, I would NOT recommend this platform. Very dissatisfied with the overall experience!
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Don’t Purchase , Pathetic services from Livpure
It has been really pathetic and disappointing, I feel that I am using a product of Livpure. Since the AMC renewal last year through online I am getting the worst service from livpure in a city like Pune.
Is it my fault that I have bought /renewed the AMC through an online portal instead of a vendor ?
No response from the area - coordinator as well as the head of Pune area even there mobile numbers are not reachable many times .
The vendor just assures he will be working on this as soon as possible everyday but no response till date, the technician visited yesterday but he dont have the part which needed to be changed for the product even though he knew the actual issues still he didn't bring that part.
Almost 15-17 times call to customer care but no appropriate response from them as well.
Pathetic customer care , pathetic vendor and pathetic services
If you are not capable of providing the services on time then kindly remove the company slogan like -"Stay cool the smart way", "Agar pyaas cutting ki hui, toh full glass kyun?", and "100% Sampoorna Suraksha".
Is it my fault that I have bought /renewed the AMC through an online portal instead of a vendor ?
No response from the area - coordinator as well as the head of Pune area even there mobile numbers are not reachable many times .
The vendor just assures he will be working on this as soon as possible everyday but no response till date, the technician visited yesterday but he dont have the part which needed to be changed for the product even though he knew the actual issues still he didn't bring that part.
Almost 15-17 times call to customer care but no appropriate response from them as well.
Pathetic customer care , pathetic vendor and pathetic services
If you are not capable of providing the services on time then kindly remove the company slogan like -"Stay cool the smart way", "Agar pyaas cutting ki hui, toh full glass kyun?", and "100% Sampoorna Suraksha".
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Beware - Horrible customer service is delayed
Until I purchased the RO on subscription basis used to get regular calls after that after sales support is horrible. After 1st installation the water is leaking from inside the machine. Called the Technician and still no support raised a service request and no one has attended also. Be careful before purchasing outright. Better to return the machine . Go for other service providers
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Service engineer Subramani
He came and change the filter and explain the water TDS testing and tune the value. friendly manner and explain each process of water filter. Thanks Subramani
Fraud. Pathetic service
I have been using a Livpure Glo model. I purchased an amc last year. While selling the amc they came up with all sweet words promising the best service in the universe. I registered a service request which seems to be opened since eternity. I have not been contacted by anyone, no technician or service personnel seem to be available, that too not in a remote location but in a place like the NCR. Upon calling the customer service I am being told the same thing everyday that they apologise for the delay, my service request has been put on priority and even share numbers of area co ordinators and technicians. But no one calls me in the end. Upon calling the numbers that are provided, nobody really picks up the call. The same story repeats everyday I call customer service. I think Livpure deliberately wants my amc to lapse. This is outrageously pathetic service. I would never recommend anyone to use Livpure Service……
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Service and Installation
I’d like to take this opportunity and want to thanks Mr Prasad. He is very kind and professional. He had visited my apartment and instal my new RO Bolt seamlessly and within stipulated time. No delay and no hurries. Also, would like to thank you Mr. Piyush who help me in the ordering process. He ensures that his Client gets services in priority. Thanks Livpure smart.
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Horrible service.
At the time of placing order it was ok. After trying 1 month trail, without even giving advance intimation, the RO filter automatically stopped working in the night, there was no water to drink. Had to purchase water from outside. I knew i had to recharge. But mobile app wasnt working. There was no proper guidance on recharge. For 2 days there was no response. Finally after 2 they send me an email saying they couldn’t reach me. And sent me the recharge link. Felt bad that I was treated like a Bank loan defaulter. Stopping water supply abruptly without even intimation about expiring plan, is horrible. Will never recommend to anyone.
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