Worst after sales servicea, avoid it at any cost
I have owned this water purifier for 3 years now in Pune, and I am extremely disappointed with the after-sales service. For the last several months, I have had no service at all. The basic requirement of a water purifier is regular maintenance to ensure safe drinking water, and this company has failed completely.
No one picks up calls on the service numbers provided. It feels like my initial investment has gone to waste because the product is unusable without technical support. I cannot recommend this brand if you live in Pune. At this point, it is better to switch to a more reliable brand like Aquaguard that has a functional service network here.
No one picks up calls on the service numbers provided. It feels like my initial investment has gone to waste because the product is unusable without technical support. I cannot recommend this brand if you live in Pune. At this point, it is better to switch to a more reliable brand like Aquaguard that has a functional service network here.
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Livpure
I am very satisfied with Livpure’s service. The service team was professional, polite, and responsive. The technician arrived on time, explained everything clearly, and completed the work efficiently. Overall, it was a smooth and hassle-free experience. I would definitely recommend Livpure’s service to others.”
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Worst service and fraud customer representatives
I have been using Livpure RO from last two years and in these two years the RO was not working properly so many times and the worst thing is their customer care representatives. They are totally unethical and not helpful at all. Once you register your service request you gotta wait for a week and after calling them again and again they still don’t allot you any technician. Nobody visits you and your money will get wasted. Their area incharge is good for nothing. Their customer service is the worst they don’t know what are they doing there and are very rude . My RO is not working from last one week and they are not providing any technician and we are living short on water because of them. Don’t buy RO from this company if you don’t wanna suffer later.
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Worst app & customer support
I am amazed to see the kind of poor and pathetic service even in 2026. The app is pathetic The customers care is worst. They have no idea and no clue about their own internal systems. I purchase an AMC and after that I had to wait 48 hours for the AMC plan to get activated only after which I could raise a service request when I call them they say that because there was a request raised earlier it will take one hour to cancel it and then again I need to call back and after which there is again a turnaround time of 48 to 72 hours, so basically I purchased the CMC thinking that it will fix my problems, but I have to wait for five days just to get the request executed. I would highly recommend not to purchase their products. The Customer care support is extremely extremely bad. And the app it keeps on logging out after every 5 to 10 minutes.
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OTP Never Arrives – App Is Basically Unusable
This app deserves an award for innovation: it’s the first service app I’ve seen where customers are prevented from accessing the service entirely.
Step 1: Enter mobile number.
Step 2: Wait for OTP.
Step 3: Keep waiting.
Step 4: Question your life choices.
The OTP never arrives, which means the app effectively doesn’t work. It’s hard to review the rest of the features because the developers have hidden them behind an authentication system that appears to be permanently on vacation.
A customer service app that can’t log customers in is like a car with no engine—technically it exists, but it won’t take you anywhere.
Fix the OTP issue before adding new features. Users need a functioning app, not a decorative icon on their phone.
Step 1: Enter mobile number.
Step 2: Wait for OTP.
Step 3: Keep waiting.
Step 4: Question your life choices.
The OTP never arrives, which means the app effectively doesn’t work. It’s hard to review the rest of the features because the developers have hidden them behind an authentication system that appears to be permanently on vacation.
A customer service app that can’t log customers in is like a car with no engine—technically it exists, but it won’t take you anywhere.
Fix the OTP issue before adding new features. Users need a functioning app, not a decorative icon on their phone.
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