Waste of time
Just within 15 mins of installation, the purifier stopped working. When called to multiple customer care numbers, one of them told thet my plan is not activated yet. Why this non-sense. Why they can’t activate right at the time of installation. Customer care told to wait another 1 hour. Will post another review if not sorted this out. Beware guys.
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Worst customer service
If there was an option to give zero stars, I would give that for their customer service- actually, lack thereof. They have no service management system it seems. No one follows through on any service request you raise. They will just keep sending you random ticket opening and closure messages without any actual action being taken. Nobody picks up any of the numbers they provide in the messages they send. Truly pathetic.
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Don’t purchase their subscription
One of the most unprofessional customer services I have ever seen. I was told that the last two months' subscription amount, along with the security deposit, would be refunded. Now that the service has been cancelled and the machine has been picked up, I received a message for a refund of only the security deposit. I can't let go of my 2-month subscription amount like this. I was proactively told that I would receive a refund for May and June.
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Great product and Service
The subscription to delivery to installation was super quick.
The delivery guy really knows what he was doing.
The delivery guy really knows what he was doing.
Pathetic Service & Fraudulent Practices After Years of Loyalty
Pathetic Service & Fraudulent Practices After Years of Loyalty
I’ve been using their service for 8 years without major issues, but recently, it’s been nothing short of a nightmare. The app no longer shows accurate or live water consumption. I recharged with an extra 100 liters, and it vanished within a day — no clarity, no tracking, no transparency.
When I reached out to customer care via phone (not email), instead of resolving the issue, they tried to force me to buy a new filter worth ₹5000, claiming it’s necessary — even though I’ve already been paying and using the system for years. They’re pushing this filter upgrade now, which feels like a money grab, especially since they’ve never mentioned it earlier.
To make things worse, my tap recently broke. When the service person finally came, they installed a cheap, low-quality tap that’s clearly substandard. After years of using their service, this is how they treat loyal customers — no proper support, just excuses and poor quality replacements.
Customer care is completely unhelpful and seems more interested in upselling and delaying rather than actually solving the issue. If you’re planning to start this service, please think twice. Either buy your own machine or find a provider who actually respects and values long-term customers.
I’ve been using their service for 8 years without major issues, but recently, it’s been nothing short of a nightmare. The app no longer shows accurate or live water consumption. I recharged with an extra 100 liters, and it vanished within a day — no clarity, no tracking, no transparency.
When I reached out to customer care via phone (not email), instead of resolving the issue, they tried to force me to buy a new filter worth ₹5000, claiming it’s necessary — even though I’ve already been paying and using the system for years. They’re pushing this filter upgrade now, which feels like a money grab, especially since they’ve never mentioned it earlier.
To make things worse, my tap recently broke. When the service person finally came, they installed a cheap, low-quality tap that’s clearly substandard. After years of using their service, this is how they treat loyal customers — no proper support, just excuses and poor quality replacements.
Customer care is completely unhelpful and seems more interested in upselling and delaying rather than actually solving the issue. If you’re planning to start this service, please think twice. Either buy your own machine or find a provider who actually respects and values long-term customers.
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