Waste of time
Just within 15 mins of installation, the purifier stopped working. When called to multiple customer care numbers, one of them told thet my plan is not activated yet. Why this non-sense. Why they can’t activate right at the time of installation. Customer care told to wait another 1 hour. Will post another review if not sorted this out. Beware guys.
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Worst customer service
If there was an option to give zero stars, I would give that for their customer service- actually, lack thereof. They have no service management system it seems. No one follows through on any service request you raise. They will just keep sending you random ticket opening and closure messages without any actual action being taken. Nobody picks up any of the numbers they provide in the messages they send. Truly pathetic.
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Don’t purchase their subscription
One of the most unprofessional customer services I have ever seen. I was told that the last two months' subscription amount, along with the security deposit, would be refunded. Now that the service has been cancelled and the machine has been picked up, I received a message for a refund of only the security deposit. I can't let go of my 2-month subscription amount like this. I was proactively told that I would receive a refund for May and June.
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Great product and Service
The subscription to delivery to installation was super quick.
The delivery guy really knows what he was doing.
The delivery guy really knows what he was doing.
Pathetic Service & Fraudulent Practices After Years of Loyalty
Pathetic Service & Fraudulent Practices After Years of Loyalty
I’ve been using their service for 8 years without major issues, but recently, it’s been nothing short of a nightmare. The app no longer shows accurate or live water consumption. I recharged with an extra 100 liters, and it vanished within a day — no clarity, no tracking, no transparency.
When I reached out to customer care via phone (not email), instead of resolving the issue, they tried to force me to buy a new filter worth ₹5000, claiming it’s necessary — even though I’ve already been paying and using the system for years. They’re pushing this filter upgrade now, which feels like a money grab, especially since they’ve never mentioned it earlier.
To make things worse, my tap recently broke. When the service person finally came, they installed a cheap, low-quality tap that’s clearly substandard. After years of using their service, this is how they treat loyal customers — no proper support, just excuses and poor quality replacements.
Customer care is completely unhelpful and seems more interested in upselling and delaying rather than actually solving the issue. If you’re planning to start this service, please think twice. Either buy your own machine or find a provider who actually respects and values long-term customers.
I’ve been using their service for 8 years without major issues, but recently, it’s been nothing short of a nightmare. The app no longer shows accurate or live water consumption. I recharged with an extra 100 liters, and it vanished within a day — no clarity, no tracking, no transparency.
When I reached out to customer care via phone (not email), instead of resolving the issue, they tried to force me to buy a new filter worth ₹5000, claiming it’s necessary — even though I’ve already been paying and using the system for years. They’re pushing this filter upgrade now, which feels like a money grab, especially since they’ve never mentioned it earlier.
To make things worse, my tap recently broke. When the service person finally came, they installed a cheap, low-quality tap that’s clearly substandard. After years of using their service, this is how they treat loyal customers — no proper support, just excuses and poor quality replacements.
Customer care is completely unhelpful and seems more interested in upselling and delaying rather than actually solving the issue. If you’re planning to start this service, please think twice. Either buy your own machine or find a provider who actually respects and values long-term customers.
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Absolutely Horrendous Service – Livpure is a Nightmare to Deal With
If I could give zero stars, I absolutely would. Livpure has been the most frustrating and unprofessional company I’ve ever dealt with. Their service is a complete sham, and their support team is utterly useless.
Here’s the painful saga I’ve been put through:
Around 22nd September, I raised a request to shift the water purifier to a new address. My service was valid till 27th September, yet despite repeated calls and follow-ups, Livpure failed to send a technician to install the device at my new location. No installation, no service — but they had the audacity to charge me for the next month anyway.
After that fiasco, I decided to cancel the service altogether. That process alone took 3-4 months. Yes, months. Finally, when they did manage to collect the machine, I was assured via email that my ₹1499 security deposit would be refunded within 24-48 hours.
Guess what? It’s been over 15 days, and I’m still waiting. I’ve followed up countless times, and every single time, I get generic, unhelpful responses — if I get a response at all. No one takes ownership, no one gives a proper update. It's like shouting into a void.
This isn’t just poor service — it’s borderline fraudulent. They take your money, deny service, delay cancellation, and then run in circles when it comes to returning your own deposit.
Avoid Livpure at all costs. It’s not worth the headache. Their business practices are shady, their service is unreliable, and once they have your money, good luck getting it back.
Here’s the painful saga I’ve been put through:
Around 22nd September, I raised a request to shift the water purifier to a new address. My service was valid till 27th September, yet despite repeated calls and follow-ups, Livpure failed to send a technician to install the device at my new location. No installation, no service — but they had the audacity to charge me for the next month anyway.
After that fiasco, I decided to cancel the service altogether. That process alone took 3-4 months. Yes, months. Finally, when they did manage to collect the machine, I was assured via email that my ₹1499 security deposit would be refunded within 24-48 hours.
Guess what? It’s been over 15 days, and I’m still waiting. I’ve followed up countless times, and every single time, I get generic, unhelpful responses — if I get a response at all. No one takes ownership, no one gives a proper update. It's like shouting into a void.
This isn’t just poor service — it’s borderline fraudulent. They take your money, deny service, delay cancellation, and then run in circles when it comes to returning your own deposit.
Avoid Livpure at all costs. It’s not worth the headache. Their business practices are shady, their service is unreliable, and once they have your money, good luck getting it back.
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Complaint Regarding Lack of Service for Livepure AMC (Purchased on 15th November 2024)
I have received regarding the Annual Maintenance Contract (AMC) for my Livepure water purifier, which was purchased on 11th November 2024. Despite purchasing the AMC and reaching out for support, I have yet to receive any follow-up or assistance from your Livepure team.
The delay and lack of communication have resulted in a very poor experience, and I am extremely dissatisfied with the service provided by Livepure.
The delay and lack of communication have resulted in a very poor experience, and I am extremely dissatisfied with the service provided by Livepure.
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Trying to deceive customers
I am extremely disappointed with LIVPURE and their deceptive business practices. I rented an RO from them, and they falsely claimed their machine would reduce the TDS in my society’s water to 100. Before installation, I explicitly informed their representative that our TDS levels were high, and he reassured me the RO would solve the issue. However, after installation, the TDS remained at 350!
Now, when I’m simply trying to return the RO (and not even asking for the 3-month rental refund), they’re refusing to reimburse the security deposit I paid for the machine. Instead, they’re threatening that I’m locked into a 3-month contract and won’t get my deposit back. Legally, the security is against the machine, and if I return it, they have no right to withhold the amount.
This is nothing short of blackmail and a clear attempt to deceive and exploit customers. I would highly caution anyone considering their services to stay away from LIVPURE. They don’t deliver on their promises and resort to unfair practices to hold your money hostage.
Now, when I’m simply trying to return the RO (and not even asking for the 3-month rental refund), they’re refusing to reimburse the security deposit I paid for the machine. Instead, they’re threatening that I’m locked into a 3-month contract and won’t get my deposit back. Legally, the security is against the machine, and if I return it, they have no right to withhold the amount.
This is nothing short of blackmail and a clear attempt to deceive and exploit customers. I would highly caution anyone considering their services to stay away from LIVPURE. They don’t deliver on their promises and resort to unfair practices to hold your money hostage.
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Don’t waste your money
Please don’t subscribe to them after subscribing for 1 year plan no control and no proper service they have not even ready to change filters even if the taste is bad and they wait until it’s worsen and I doubt our money is in vein
Timely service and good care
They have responded to service requests timely and the application is easy to use
Don’t go for this
These app people have started this business n forgot to run….
Worthless service… from last two years we are requesting them to change the login phone number as the old no. Is no more working … but these ppl hv not done it… they will also take the recharge money n send their service person after a weeks time to get the problem sorted….
Guys pay some extra money n buy own water purifier……
Worthless service… from last two years we are requesting them to change the login phone number as the old no. Is no more working … but these ppl hv not done it… they will also take the recharge money n send their service person after a weeks time to get the problem sorted….
Guys pay some extra money n buy own water purifier……
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Terrible service experience
Terrible service experience. We paid for a three-month subscription, but it's been four days and there's been no installation or communication from them. Despite numerous attempts to contact their support team, we haven't received any response. Even reaching out on their WhatsApp number has yielded no reply
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Worst service from livpure
Worst service from livpure and worst app. I would give 0 stars if I have an option.
They are not drinking water, they are drinking money. Customer care is rude.
Service agents were rude.
If you are planning to buy this monthly recharge plan - please consider it waste/lost.
They are not drinking water, they are drinking money. Customer care is rude.
Service agents were rude.
If you are planning to buy this monthly recharge plan - please consider it waste/lost.
Excellent service
After sales service is excellent from Harsha.
Products is good
Completed satisfied with the taste and quality of the water.
Installations
"Excellent service! The water purification installation performed by this company exceeded my expectations. The team was professional, efficient, and ensured a flawless setup. I now have access to clean and purified water, thanks to their top-notch work. Highly recommend!"
Basic serial scanning on app doesn’t work
Very disappointed with app as basic scanner doesn’t work. Customer support doesn’t respond to your request to change filters. You have to follow up every other day.
Bunch of cheats
They are a bunch of cheats.
The sales person will promise on time delivery but they won’t deliver till you ask your money back. The customer support of pathetic and lousy, will keep on giving the same response. They will take more than 10 days to deliver the product and you have to call them everyday.
Better go for some other service provider.
My friends and colleagues also faced the same issue
The sales person will promise on time delivery but they won’t deliver till you ask your money back. The customer support of pathetic and lousy, will keep on giving the same response. They will take more than 10 days to deliver the product and you have to call them everyday.
Better go for some other service provider.
My friends and colleagues also faced the same issue
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No compatibility with I phone
This app is not at all compatible with ios. Major bugs that need to be corrected. My account can be logged in through a desktop but with the same password it cannot login on I phone.
Dissatisfied with the service
Tried continuously for 2 days to connect with the customer care to raise a complaint, mail option isn’t even working. Finally when I raised it, someone gave me a call and told that they will visit in sometime. I waited for 24 hours and when I called him back, he mentioned that he got reassigned to some other area and someone else will be calling me to look into the issue. Now I am again struggling to connect with customer care. I will stop using your services as I got no choice left.
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