Works great!
Product and app work seamlessly.
I’d suggest they add a lock/unlock widget for the iphone. That’d really take the lock next level.
I’d suggest they add a lock/unlock widget for the iphone. That’d really take the lock next level.
Veno Pro works great and the Lockin Smart app is really good too
I’ve been using Lockin Smart with the Veno Pro for a while now, and it’s been solid.
The Veno Pro itself is great—well thought out, easy to use, and it does what it’s supposed to without any fuss. The Lockin Smart app matches that: clean interface, no clutter, and connecting and changing settings is quick. You don’t get that “good hardware, bad app” feeling. Hardware and app feel like one system, which is nice. If you’re shopping around for something in this space, I’d recommend giving this combo a try.
The Veno Pro itself is great—well thought out, easy to use, and it does what it’s supposed to without any fuss. The Lockin Smart app matches that: clean interface, no clutter, and connecting and changing settings is quick. You don’t get that “good hardware, bad app” feeling. Hardware and app feel like one system, which is nice. If you’re shopping around for something in this space, I’d recommend giving this combo a try.
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Takes FOREVER
Build like a Tank .. Palm works flawlessly .. Stylish .. 5 Stars
Now for the 3 Stars :
It takes FOREVER to start a live video or to play back, hit or miss
App keeps logging me out, I have to put password every time, no option for "remember me" for the hassle
I reserved on your website CES2026 New Model VENO PRO WIRELESS .. Please don't let me regret
Fix the app ASAP
Thanks
UPDATE: I already returned VENO PLUS and now i own 2 VENO PALM .. They both work totally fine WITHOUT cameras.
5 Stars for VENO PALM
Now for the 3 Stars :
It takes FOREVER to start a live video or to play back, hit or miss
App keeps logging me out, I have to put password every time, no option for "remember me" for the hassle
I reserved on your website CES2026 New Model VENO PRO WIRELESS .. Please don't let me regret
Fix the app ASAP
Thanks
UPDATE: I already returned VENO PLUS and now i own 2 VENO PALM .. They both work totally fine WITHOUT cameras.
5 Stars for VENO PALM
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Response from developer
Thank you for sharing your experience. To better understand and assist with the issue, we may need a few more details. Please feel free to contact our support team at support@lockin.com, and we’ll be happy to follow up and help. Our support team is available 24/7.
App isn’t working
Can’t login. Can’t reset my password. Can’t even create a new account.
Response from developer
Sorry for the inconvenience. A temporary server issue affected some users earlier, but it has now been fully resolved. We’ve taken steps to improve system stability. If the issue still persists, please contact us at support@lockin.com — our 24/7 support team is ready to help. Thank you for trusting Lockin.
System error
Out of nowhere, it won’t allow me to log in or reset my password! Cannot do anything including unlock my door without a key. I replaced the battery, tried resetting it “again” which erases everything. Useless if you cannot log in. I get a “ log I. Information is invalid, please try again” so then I tried resetting my password and get a “system error please try again later.” Checked my Bluetooth, router setting both show it. So that’s not the problem.
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Response from developer
Sorry for the inconvenience. A temporary server issue affected some users earlier, but it has now been fully resolved. We’ve taken steps to improve system stability. If the issue still persists, please contact us at support@lockin.com — our 24/7 support team is ready to help. Thank you for trusting Lockin.
Works great
I have the basic one without the video camera, so can’t speak much to that however, the palm recognition is Fantastic. App is good, does the job. I get my notifications and I’m able to make. Adjustments quickly.
Takes FOREVER
Build like a Tank .. Palm works flawlessly .. Stylish .. 5 Stars
Now for the 3 Stars :
It takes FOREVER to start a live video or to play back, hit or miss
App keeps logging me out, I have to put password every time, no option for "remember me" for the hassle
I reserved on your website CES2026 New Model VENO PRO WIRELESS .. Please don't let me regret
Fix the app ASAP
Thanks
Now for the 3 Stars :
It takes FOREVER to start a live video or to play back, hit or miss
App keeps logging me out, I have to put password every time, no option for "remember me" for the hassle
I reserved on your website CES2026 New Model VENO PRO WIRELESS .. Please don't let me regret
Fix the app ASAP
Thanks
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Response from developer
Thank you for sharing your experience. To better understand and assist with the issue, we may need a few more details. Please feel free to contact our support team at support@lockin.com, and we’ll be happy to follow up and help. Our support team is available 24/7.
So Easy and Surprisingly Fun
Setup was seamless and the app makes it easy to check activity. The wave-to-unlock feature is surprisingly fun
App update
I just got the update installed and I have gotten 15 notifications of movement within the last 1/2 hour or so. I live near a road so this is getting on my nerves. Is there a way to turn down the sensitivity or have more control for my environment? The percentage update is great add though.
Needs a lot of work
App never alerts of doorbell press or person at doo. The welcome feature never works. And no HomeKit
Works very well
I do t know about all the bad reviews but the app works very well. Notifications are great, mobile accessibility is great.
Subpar App
The hardware and technology are great, but the app experience is not great.
Viewing recorded events takes WAY too long to load, sometimes not even loading right or being unable to view anything until it is done loading. Crazy bad. This need to be improved ASAP.
The fact that the lock waits until the battery drops to 70% to charge with the solar panel is silly. The panels should always let it fully charged.
This system is way too expensive to function this way.
Viewing recorded events takes WAY too long to load, sometimes not even loading right or being unable to view anything until it is done loading. Crazy bad. This need to be improved ASAP.
The fact that the lock waits until the battery drops to 70% to charge with the solar panel is silly. The panels should always let it fully charged.
This system is way too expensive to function this way.
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Went from Non functional to functional in a couple hours
Update: Seems to be working fine all of a sudden. I’m giving it 3 stars and waiting to see how it works for the next couple days
Update 2: Next day, I switch to a strictly 2.4 GHz channel on my router and it seems to be working much better! Increased rating to 4 stars
I got this Veno Pro smart lock today and it’s been frustrating using this app. The door lock itself is good but the app functionalities don’t seem to work.
I can’t even lock and unlock the door, can’t see the camera live feed, and keep trying and failing to create passcodes. Just an overall frustrating experience with the app. Please, do something before I decide to return your product
Update 2: Next day, I switch to a strictly 2.4 GHz channel on my router and it seems to be working much better! Increased rating to 4 stars
I got this Veno Pro smart lock today and it’s been frustrating using this app. The door lock itself is good but the app functionalities don’t seem to work.
I can’t even lock and unlock the door, can’t see the camera live feed, and keep trying and failing to create passcodes. Just an overall frustrating experience with the app. Please, do something before I decide to return your product
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The video is useless
It basically decides when to work , which is never. I should’ve purchased eufy’s familock their video pops up quickly- my friend has one and their battery lasts 6 months instead of this ones 3. If you’re going to spend the money get a familock because the app for this lock is trash
Missing Important Options
The app seems to work well; however, the absence of a way to disable the voice confirming “door locked” is a massive oversight! It is extremely loud, and not only can it not be disabled, the volume of that voice confirmation cannot even be lowered. In the middle of the night, if the door gets shut, the “door locked” confirmation can be heard throughout the entire house. The default volume which can’t be changed is so loud, it has woken my family from sleep.
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Good
I see it from the MacMaster university propaganda message. It’s useful!!!
cool product
It's really cool to open the door by scanning palm
