Beware of This Company’s Contract Practices and Terrible Service!
My experience with this company has been absolutely awful. I originally agreed to a 6-month contract, yet somehow the company is now claiming that I am locked into an 18-month agreement that I never knowingly authorized or agreed to. I was never clearly informed of any extension or additional contractual commitment beyond the original six months. This is completely unacceptable and raises serious concerns about deceptive business practices.
To make matters worse, the product itself is terrible. The app is constantly glitching, difficult to navigate, and logs me out practically every single day. The overall functionality and user experience are extremely poor, making the service frustrating and unreliable.
I have wasted a significant amount of money on a product that consistently underperforms, only to discover that the company is attempting to hold me to a contract I never agreed to.
I consider these contract practices deceptive and potentially fraudulent. Customers should not have to fight to get out of agreements they never knowingly authorized, especially when the service being provided is so poor.
I strongly recommend that anyone considering this company think twice. Read every detail of your agreement, be extremely cautious about automatic renewals, and do not rely solely on what their sales representatives tell you.
This has been one of the most disappointing experiences I’ve had with a service provider. I would absolutely not recommend this company.
To make matters worse, the product itself is terrible. The app is constantly glitching, difficult to navigate, and logs me out practically every single day. The overall functionality and user experience are extremely poor, making the service frustrating and unreliable.
I have wasted a significant amount of money on a product that consistently underperforms, only to discover that the company is attempting to hold me to a contract I never agreed to.
I consider these contract practices deceptive and potentially fraudulent. Customers should not have to fight to get out of agreements they never knowingly authorized, especially when the service being provided is so poor.
I strongly recommend that anyone considering this company think twice. Read every detail of your agreement, be extremely cautious about automatic renewals, and do not rely solely on what their sales representatives tell you.
This has been one of the most disappointing experiences I’ve had with a service provider. I would absolutely not recommend this company.
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MMrChackkooo
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Terrible!
SHScammers are here!
Terrible CRM UI
Lofty is trying to be a one-stop shop combining your CRM, drip campaigns, marketing, website, landing pages, etc. and like other one-stop shop
Apps, it fails to deliver…at least on the CRM portion for which I primarily use it. The interface is over complicated and not intuitive at all. It has a white on white interface which often makes it impossible to know or guess where to touch to enter or search for things. You can’t tell what to do next once you have entered text. It doesn’t use protocols found on most other apps, like auto-capitalization for new lines or following a period. It makes you go through several steps over and over when it’s unnecessary. It’s extremely cumbersome for those that work on their mobile device a lot.
Additionally, they will make changes without notification or explanation, and then upon contacting support, will respond as though it’s you who are not using the app properly. And only upon repeatedly contacting them and providing evidence of the issue you’re having will they acknowledge that a software change has been made.
The interface needs an entire overhaul.
Apps, it fails to deliver…at least on the CRM portion for which I primarily use it. The interface is over complicated and not intuitive at all. It has a white on white interface which often makes it impossible to know or guess where to touch to enter or search for things. You can’t tell what to do next once you have entered text. It doesn’t use protocols found on most other apps, like auto-capitalization for new lines or following a period. It makes you go through several steps over and over when it’s unnecessary. It’s extremely cumbersome for those that work on their mobile device a lot.
Additionally, they will make changes without notification or explanation, and then upon contacting support, will respond as though it’s you who are not using the app properly. And only upon repeatedly contacting them and providing evidence of the issue you’re having will they acknowledge that a software change has been made.
The interface needs an entire overhaul.
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JJMooradianRealtor
Complete Fraud
Do not recommend
RRemax100
5 stars to 1 Star in a year
I had previously rated this app five stars. But in the last year, Lofty has gone downhill and fast. This platform is literally awful.
The app is so clunky and terrible to use. Customer support is a downright scam.
They upsell you every chance they get and they just take your money and charge your card at Will, then it’s impossible to reach them to correct the issue
I paid them $250 for an SCO service. They just simply never did it. I’ve been calling them. Emailing them and try and chat for three weeks now. Nobody answers, no one returns my messages. It’s literally impossible to get a hold of it.
They just take your money and don’t care. This is now the second time in a year I had to contest the charge with my bank.
I’m telling you, Lofty does not care, you think it won’t happen to you, but they will charge your car and you will never be able to reach them. They’ve done it with extra services, they’ve tacked on money on my bill, they do not care. They will do anything to squeak out a few bucks and you will never be able to reach them
The app is so clunky and terrible to use. Customer support is a downright scam.
They upsell you every chance they get and they just take your money and charge your card at Will, then it’s impossible to reach them to correct the issue
I paid them $250 for an SCO service. They just simply never did it. I’ve been calling them. Emailing them and try and chat for three weeks now. Nobody answers, no one returns my messages. It’s literally impossible to get a hold of it.
They just take your money and don’t care. This is now the second time in a year I had to contest the charge with my bank.
I’m telling you, Lofty does not care, you think it won’t happen to you, but they will charge your car and you will never be able to reach them. They’ve done it with extra services, they’ve tacked on money on my bill, they do not care. They will do anything to squeak out a few bucks and you will never be able to reach them
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TNTom night
