Terrible CRM UI
Lofty is trying to be a one-stop shop combining your CRM, drip campaigns, marketing, website, landing pages, etc. and like other one-stop shop
Apps, it fails to deliver…at least on the CRM portion for which I primarily use it. The interface is over complicated and not intuitive at all. It has a white on white interface which often makes it impossible to know or guess where to touch to enter or search for things. You can’t tell what to do next once you have entered text. It doesn’t use protocols found on most other apps, like auto-capitalization for new lines or following a period. It makes you go through several steps over and over when it’s unnecessary. It’s extremely cumbersome for those that work on their mobile device a lot.
Additionally, they will make changes without notification or explanation, and then upon contacting support, will respond as though it’s you who are not using the app properly. And only upon repeatedly contacting them and providing evidence of the issue you’re having will they acknowledge that a software change has been made.
The interface needs an entire overhaul.
Apps, it fails to deliver…at least on the CRM portion for which I primarily use it. The interface is over complicated and not intuitive at all. It has a white on white interface which often makes it impossible to know or guess where to touch to enter or search for things. You can’t tell what to do next once you have entered text. It doesn’t use protocols found on most other apps, like auto-capitalization for new lines or following a period. It makes you go through several steps over and over when it’s unnecessary. It’s extremely cumbersome for those that work on their mobile device a lot.
Additionally, they will make changes without notification or explanation, and then upon contacting support, will respond as though it’s you who are not using the app properly. And only upon repeatedly contacting them and providing evidence of the issue you’re having will they acknowledge that a software change has been made.
The interface needs an entire overhaul.
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Complete Fraud
Do not recommend
5 stars to 1 Star in a year
I had previously rated this app five stars. But in the last year, Lofty has gone downhill and fast. This platform is literally awful.
The app is so clunky and terrible to use. Customer support is a downright scam.
They upsell you every chance they get and they just take your money and charge your card at Will, then it’s impossible to reach them to correct the issue
I paid them $250 for an SCO service. They just simply never did it. I’ve been calling them. Emailing them and try and chat for three weeks now. Nobody answers, no one returns my messages. It’s literally impossible to get a hold of it.
They just take your money and don’t care. This is now the second time in a year I had to contest the charge with my bank.
I’m telling you, Lofty does not care, you think it won’t happen to you, but they will charge your car and you will never be able to reach them. They’ve done it with extra services, they’ve tacked on money on my bill, they do not care. They will do anything to squeak out a few bucks and you will never be able to reach them
The app is so clunky and terrible to use. Customer support is a downright scam.
They upsell you every chance they get and they just take your money and charge your card at Will, then it’s impossible to reach them to correct the issue
I paid them $250 for an SCO service. They just simply never did it. I’ve been calling them. Emailing them and try and chat for three weeks now. Nobody answers, no one returns my messages. It’s literally impossible to get a hold of it.
They just take your money and don’t care. This is now the second time in a year I had to contest the charge with my bank.
I’m telling you, Lofty does not care, you think it won’t happen to you, but they will charge your car and you will never be able to reach them. They’ve done it with extra services, they’ve tacked on money on my bill, they do not care. They will do anything to squeak out a few bucks and you will never be able to reach them
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The DIALER can’t DIAL!!!
Imagine having a phone system that does not let you make phone calls to numbers that are not previously saved as leads. THAT SUCKS!!
You Pay almost $100/month (almost $150 if you want to send text messages) and not being able to dial out text a random number.
Who and WHY would anyone call an app function “dialer”, but you can’t dial or text numbers?
I love almost everything else about Lofty, but not being able to dial a number for such a pricy app?!?! Can’t Dial…? REALLY?!?!…
Made me go back to Follow Up Boss, sadly.
You Pay almost $100/month (almost $150 if you want to send text messages) and not being able to dial out text a random number.
Who and WHY would anyone call an app function “dialer”, but you can’t dial or text numbers?
I love almost everything else about Lofty, but not being able to dial a number for such a pricy app?!?! Can’t Dial…? REALLY?!?!…
Made me go back to Follow Up Boss, sadly.
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Best CRM I’ve Used In Years
My Firm started working with Lofty a couple of years ago, but I recently made the switch back and the end of February and it has been a game changer for me. The smart plans that keep leads engaged, the ability to send my website out two different leads so that even if they’re not looking at the properties I have listed they’re looking at other properties through my site and they reached out to me to conduct showings and I love this future. I haven’t used every aspect of the plan but the AI is super super helpful. And can do a lot of functions, including writing emails and sending text messages on my behalf. I would recommend this to any Real Estate Agent. Looking to capture more leads and have them stay engaged.
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Does Not Stay Logged In
I love the CRM platform. But the app will log you out daily and is a huge inconvenience.
No actual support available
If you need support, good luck. They can’t help you.
Not in iPad format
Not made for iPads for agents who are on the go
Horrible Company
Beware, this company Promises Everything to get you Signed in a 6 Month Contract and then Once you pay the 1sr $400 you are Locked In WITHOUT ANY SUPPORT or Help whatsoever… RUN AWAY before you REGRET IT! Dan
The absolute worst CRM
This is the worst CRM to use! Always messing up my contacts and not receiving leads!!! which is costing me MONEY!!!! I’ll be canceling and moving back to Follow UP Boss!
Fix bugs!
Lofty fix the app bugs plzzzz
Crashing
Every time I click on a contacts details the app crashes. Please fix asap.
Not a fan of the CRM at all
If it wasn’t for the deep discount, I get from my brokerage there’s no way I would continue with the CRM. The AI is complete garbage trying to use this on my phone or my iPad is so frustrating. I wanna break my equipment. Customer support is nonexistent.
Fraud - can’t cancel once you start
Buyer beware! I started using this service to pilot for my brokerage. After a few months decided it did not fit my needs. I’ve been trying to cancel my subscription for 6 months now! I went into the portal, clicked cancel service and Lofty states they will not cancel your service until you have an exit interview with one of their reps. However, you can’t get anyone on the phone. I’ve sent dozens of emails to support with the only response being, “we are working on your request.” I’ve had to flag them as fraud on my credit card. Save yourself the headache and do not sign up.
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Does this even work?
I’ve had the app for a while and I loved it, but now it doesn’t even log me in.
Keeps getting logged out constantly
Keeps getting logged out constantly
5 Thumbs Down Lofty Dev Team
OK, excuse typos I’m gonna write this to speaks to text this used to be one of my favorite apps and desktop software combination by far when I say favorite the best chime app used to be so fast. It was so in sync and again was one of my favorite apps until Loty purchased the company this year and seem to somehow not only tank the software side but also the app very disappointed would give zero stars completely useless right now. I can’t even login trying to use the app not to mention. It’s just slow slow slow totally willing to update my review if you can increase it by at least 10 to 20 seconds refresh rate and I have to wait 30 seconds for the app in the screen to refresh and kick you out weekly.
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They do not have support
We have tried for over six months to get our team set up on Lofty with a web designer and it has been an absolute nightmare. They have zero support and take forever to get back to you. I am canceling my account and moving my CRM elsewhere.
Could be good, but updating data is slow as he..!
I’ve been a long time Chime user, or now, Lofty, the app has worked really well, until they updated to Lofty, now, it takes minutes to upload all the data every time you open it. And while it’s updating, the app is virtually unusable. They’ll be times where I need to call a client, but if I haven’t opened the app within the last couple hours, I may be sitting there waiting for five minutes to be able to do so, or even text them back. One star review until they get that figured out.
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Lofty Customer Service is the Worst!!
I signed up at the end of December 2023 and my Lofty account is still not active in beginning of February. Their support is the worst I’ve ever dealt with. They don’t response time is a week and half to two weeks. I call and leave messages for support and I don’t get return calls. I’m paying for a service that doesn’t work, feels like I’m being scammed. My website doesn’t work yet and their process of set up is confusing. Hope this bad review gets someone’s attention so I can get some help finally!! Terrible experience with Lofty so far!
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