Logged out
App has logged me out. Tried to change password numerous times but it just says to try again later.
Latest app update no good
We bought a second camera with the arrival of our second child as we found the platform and performance quite good. Some key features we used regularly now require a hefty subscription fee since the new app update. If we had’ve known this would be the case, we would have changed brands.
Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable.
Edit: it is unusable. Whenever we need to look at it it’s always buffering, never loads and needs unplugging and plugging back in.
It’s going in the bin!
Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable.
Edit: it is unusable. Whenever we need to look at it it’s always buffering, never loads and needs unplugging and plugging back in.
It’s going in the bin!
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Response from developer
We sincerely apologize for the issue you have experienced. Please don't hesitate to contact our support team at support@lollipop.camera for further assistance. We will be able to assist you in resolving your issue. Thank you!
Rarely loads fast and there’s a huge delay in and off wifi
Really disappointed in this product and unsure as to why it’s been so successful for others. The load time can take me 4-5 times of closing and reopening the app. The Home Screen also prioritises upsells when your babies needs are the only thing that matter.
Unzufrieden
Das Bild bricht immer wieder ab, trotz stabiler Internetverbindung. Dementsprechend erfüllt das Babyphone nicht seinen Zweck. Auch das Update kann nicht aktualisiert werden. Ich bin sehr enttäuscht. Rausgeschmissenes Geld.
Response from developer
We sincerely apologize for the issue you have experienced. Please don't hesitate to contact our support team at support@lollipop.camera for further assistance. We will be able to assist you in resolving your issue. Thank you!
Dont Buy This Camera
Horrible, you need a subscription to use the features. You pay $200 for the Camera, cannot even connect to wifi properly. What a WASTE OF MONEY! DO NOT BUY.
Latest app update no good
We bought a second camera with the arrival of our second child as we found the platform and performance quite good. Some key features we used regularly now require a hefty subscription fee since the new app update. If we had’ve known this would be the case, we would have changed brands.
Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable.
Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable.
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Decent camera but persistent bug issues that make it unusable
Picture in Picture feature has consistent issues which makes it unusable as you always have to have the lollipop app open to check on baby. It’s such a crucial feature for a baby camera, why not invest and get it right… ?!
Great Customer service and amazing product!
I’ve had my Lollipop Camera since April 2021 and have loved it ever since! The camera quality is amazing with controls over the volume, the frequency in which the camera will notify my decide, and the easy way to install, set up and use every day!
If I ever had any queries Lollipop Customer Service was 10/10 providing efficient and easy to follow instructions on any problem I may face and was always easily resolved thanks to their help!
I will always recommend Lollipop Baby Cameras to friends and family!
If I ever had any queries Lollipop Customer Service was 10/10 providing efficient and easy to follow instructions on any problem I may face and was always easily resolved thanks to their help!
I will always recommend Lollipop Baby Cameras to friends and family!
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Response from developer
We appreciate your comments. Please don't hesitate to reach out to us at support@lollipop.camera if there is anything else we can assist you with. Thank you!
Disappointing
I got this camera as a baby shower gift and I was excited seeing as my sister loves it. Unfortunately I’ve only had it for a month and it’s already giving me problems. It logged me out of my account and now now matter what I do the app does NOT let me log back in. I’ve tried everything and nothing works and has become so frustrating.
The camera was the one thing that was helping me sleep peacefully because I could see my daughter whenever she made a noise and now I’m nothing but stressed and getting up every five minutes because this camera decided to stop working.
This is not a cheap camera, you would think it would be easier to navigate and easier for us to access it. Instead it’s just a headache. Unfortunate.
The camera was the one thing that was helping me sleep peacefully because I could see my daughter whenever she made a noise and now I’m nothing but stressed and getting up every five minutes because this camera decided to stop working.
This is not a cheap camera, you would think it would be easier to navigate and easier for us to access it. Instead it’s just a headache. Unfortunate.
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Full of glitches
The app is full of glitches and when we had first purchased the camera the video playback was apart of the app. Now has become a subscription service is such a wast of money for how much you buy the camera for and then have the features taken away from you
室外網路根本連不上
改版之後App容易當機，舊版的可以從戶外監視小朋友的畫面，更新後就完全不行，怎麼設定、重新登入甚至刪除APP也無法改善！
Constantly Disconnecting
Multiple times a night this monitor disconnects and just spins trying to reconnect. It is insanely frustrating.
Good when it works.
We have great wifi connection and reception at home but for some reason this camera is the only thing that always loses connection, needs resetting by unplugging, glitches, freezes etc so what’s the point of having this as your baby monitor when it’s off more than half the time? It’s forever coming up with a loading icon that doesn’t even load. When it works, it’s good. But we’re experiencing the above at least once per day.
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Won’t stop buffering
Have loved this camera and app for the last 3 years but in the last couple months it has fallen into a buffering stage where I can’t see my son live on the app anymore.
App needs bug fixes!
My camera is working, I can hear it taking pictures but my app won’t pick up the camera’s signal
Still awful
I want to add yet another review to my previous one. When we first got this, it was absolutely amazing. I would recommend it to everybody. But then they did a major change in the app for really no reason., and it made the experience so awful. Your children’s cameras used to just be the home screen, and you could just touch that individual screen to widen everything and go to that baby. Now you have to touch three different buttons. You have to go to the top left and then for some absolutely stupid reason that that makes me feel like they did no user experience testing, we all opens up at the bottom of the screen were you then have to scroll to select the child you wanna look at. Why you have to go from top left to the bottom I don’t know. Again pretty bad and frustrating. But we’re not done. Once you scroll and find the child you wanna look at, you then have to go to the top right of that box and hit done. Again, terrible UX. And it now takes even longer to go to that child to widen the screen and see what’s wrong. Maybe someone realized how dumb it was right before they launched because there was an option to look at all the cameras at once, but that is no longer the default. You have to select it. But then if you want to zoom in on a child, you have to go through that entire list of directions I said before. It takes so much more time. Especially because the app used to just be simple and now it’s trying to be way more than it needs to be while trying to push AI to monitor and track your children. For the money you’re spending, you don’t have to buy this.
Even the download of the notification takes Forever. You get an alert that your child crossed out of their crib or the decibels went too high, you can’t see what initially happened that alert is downloading for 3 minutes. So you can’t only get to see the live feed when it’s important…after 2 minutes of finding the right child and waiting for the app to focus on that specific child.
When the initial app update happened, I was told that the developers were working to improve things. They haven’t.
Just go with something else.
Even the download of the notification takes Forever. You get an alert that your child crossed out of their crib or the decibels went too high, you can’t see what initially happened that alert is downloading for 3 minutes. So you can’t only get to see the live feed when it’s important…after 2 minutes of finding the right child and waiting for the app to focus on that specific child.
When the initial app update happened, I was told that the developers were working to improve things. They haven’t.
Just go with something else.
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Response from developer
We sincerely apologize for the issues you've experienced since the recent update. We are currently working to improve system stability and the user interface based on your feedback. Please don't hesitate to contact our support team at support@lollipop.camera for further assistance. Thank you!
App doesn’t let you log in once you log out or get a new device
I got a new phone and all the app says is try again later and no log in is allowed
update broke connectivity
Updated app today with most recent update and now camera won’t connect no matter what I do. Xfinity app shows a strong connection to the camera from my router.
Reliable and easy-to-use baby monitor
I’ve been using the Lollipop baby camera for a while now, and overall I’m really impressed.
The setup is simple and quick, and the app is intuitive and easy to navigate. The video quality is clear, both during the day and at night, which is very reassuring when checking on my child. I also appreciate the smart features like alerts and sound detection, which make it much more than just a basic camera.
What really stands out is the user experience: everything feels smooth and well designed, and the camera integrates nicely into daily routines without being intrusive.
I also had to contact support recently, and the team was responsive and helpful in finding a solution.
Overall, a reliable and well-designed baby monitor that I would recommend.
The setup is simple and quick, and the app is intuitive and easy to navigate. The video quality is clear, both during the day and at night, which is very reassuring when checking on my child. I also appreciate the smart features like alerts and sound detection, which make it much more than just a basic camera.
What really stands out is the user experience: everything feels smooth and well designed, and the camera integrates nicely into daily routines without being intrusive.
I also had to contact support recently, and the team was responsive and helpful in finding a solution.
Overall, a reliable and well-designed baby monitor that I would recommend.
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凌晨頻繁切換夜視與一般模式並發出「咔嗒」噪音
Lollipop 攝影機在凌晨頻繁切換夜視與一般模式並發出「咔嗒」噪音
