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London Pass - City Guide

London Pass - City Guide

City guide, savings & maps.

4.1K ratings
53 reviews
✈️ Travel
🔍 Reference

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • February 1, 2017
  • August 30, 2023

Developer

Go City Ltd
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About

This app serves as a digital travel guide for exploring London's attractions. It allows users to plan their itinerary, access exclusive offers, and use an interactive map to locate nearby points of interest. Passes can be purchased directly within the app for flexible sightseeing durations.

✓Digital pass for attractions
✓Interactive map
✓Exclusive passholder offers
✓Itinerary planning
✓Attraction recommendations
✓Flexible pass durations
Show original description

What users say

Summarized from real user reviews of London Pass. Based on 4.1K reviews and a 4.7/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Easy to set up
  • 👍Worked well at attractions

Negative things

  • 🐛App crashes and glitches
  • 🤔Confusing to use and navigate
  • ❌Reservations and customer service issues
  • 💰Poor value for money
See all reviews

What's New in London Pass

6.6.20

August 30, 2023

Necessary changes so that we can better support Customers in our Go City app which will become the home of London Passes going forward.

User reviews

Most RecentHighest RatedLowest Rated

Needs work

The app looks user friendly but not really. You can select favorites but it doesn’t always show up. Not sure how to go directly there. I have to go back and forth with google maps to see what else is in the area I’m visiting. There is a general map but it’s of everything and if you only have a day, that’s not really helpful.

Also, there is no map of your ‘favorites’ to see how much time it will take from place to place or if places are in the same vicinity. Same issue with creating your itinerary. I think the app could be better!
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bgorejusbgorejus

Response from developer

Hello, Thanks so much for taking the time to provide this feedback. We really appreciate it. We are very sorry to hear that you were not satisfied with the App and will certainly take your comments on board. Our goal is to always provide the best experience possible. Warm Regards, Go City

Requirement to use pass in consecutive days is unaccomodating

I wasn’t aware my 2 day pass must be used in consecutive days. I had already scheduled a tour while in London that restricted my ability to use the pass in consecutive days, which essentially resulted in my losing the 2nd day of the pass I purchased for my wife and I. I feel that we were ripped off.
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VetboomerVetboomer

Response from developer

Hello, Thanks for taking the time to leave a review. We're very sorry to hear you were unable to use your pass on the 2nd day. As our goal is to always provide the best experience possible, we'd like to review your order. Are you able to connect with us via Live Chat? The option to chat can be found here: https://londonpass.com/en-us/faqs. Warm Regards, Go City

Only focus on London Pass!

Not everything you want to see is ON the pass!

You can build itinerary, but not map it nor overlay the bus/tube stations to GET THERE…

Can NOT add items to itinerary that are not on the pass list… like Covent Gardens or other attractions/locations.
Frustrated___11223344Frustrated___11223344

Response from developer

Hello, Thank you for taking the time to review us. We're very sorry to hear you were not completely satisfied with The London Pass. Our goal is to always provide the best experience possible. We appreciate your feedback and will certainly take your comments on board. Warm Regards, Go City

Do not trust

Went to the gin beefeater distillery and were told that they have not accepted London pass in over a year
emilydabuilderemilydabuilder

Pass is a waste. You cannot make reservations at most places. Big scam.

Big waste of money. Key things like Churchill War Rooms require reservations, but you can use your London Pass and reservations. Very disappointed. Save your money and just book everything individually.
ashfjwkeufashfjwkeuf

Response from developer

Hi ashfjwkeuf! Thank you for taking the time to write a review. Your feedback is extremely significant and helpful to us. We're terribly sorry you had such a negative experience. We'd like to provide you with additional assistance. Please send an email to feedback@gocity.com and provide your Go City order number. Many thanks in advance! Warm regards, Go City - JT

See 48 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes on startup

Bug

Navigation issues, unable to go back

Bug

Sync issues with pass

Bug

Outdated information on included attractions

Bug
✨

Requested Features

3 requests

Better integration with maps and transportation

Feature

Ability to add non-included attractions to itinerary

Feature

More transparency on included/excluded attractions

Feature

FAQ

What does the London Pass app do?

The London Pass app acts as a digital travel guide for exploring London. It allows you to plan your visit, access exclusive offers for passholders, and use an interactive map to find attractions. You can also purchase your London Pass directly through the app.

How do I use the digital pass?

Your digital pass activates from the first scan at an attraction. You can then effortlessly scan your digital ticket at each point of interest included with your pass. The app provides an interactive map to help you locate these attractions.

What kind of attractions are included?

The app covers over 80 London attractions, including popular sites like the Tower of London, Hop-On Hop-Off Bus Tours, and Westminster Abbey. It also provides access to exclusive offers for theatre, day trips, and tours like Warner Bros Studio Tours.

How much does the London Pass app cost?

The app itself is free to download. You can then purchase a London Pass within the app, with options for 1, 2, 3, 6, or 10-day durations to suit your travel plans.

Is this app compatible with my device?

The description mentions that this app will soon be retired and recommends downloading the main Go City app for a better experience. You can find the Go City App by searching the App Store or looking under 'More by Go City Ltd'.