App is pointless for US Customers
I came to see if anyone else was experiencing the same issues and it seems EVERYONE (All US customers) have been experiencing the same thing.. It would be nice for US customers to have complete access to the app.. Will be uninstalling and going back to the Web..
Won’t let me sign in
I love this store but It will not let me sign In! I have two emails and neither work nor does it allow me to reset. I don't receive the email to let me reset and I have checked junk mail and also blocked list and their not there either, I do however receive newsletter emails! I can only purchase through website and Klarna and can’t use discount codes because you need to be signed in! So for this I can only give two stars. Ordering is stressful due to this issue! Also. Considering this shop is for tall people the arms on most tops are not long enough!
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No USA option
Unable to use in the US
Delivery charges
It is advertised that you can receive free delivery if using the app. However if using Apple Pay through the app, it will automatically assume you want faster delivery costing £3.99. There is no way to change this delivery option. Therefore the only way the get the free delivery is to check out manually. It certainly feels like they are hoping no one notices the added delivery charge when using Apple Pay.
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No US version
Sad, I’ve been an LTS shopper for over 20 years … unable to set location, no conversion to US$ nor shipping details to the US 👎🏻
Poor app
Items disappear from basket if I leave the app and come back later (this happened repeatedly). I ended up just not buying anything! Weeks later I’ve returned and bought only one item, because I can’t be bothered to browse the entire website again, only for items to disappear if I don’t complete the transaction in one go. Huge loss of sales for LTS!
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Add to bag not working
I have tried 3 times now to buy 3 pairs of trousers but the ‘add to bag’ link doesn’t work even though my size is showing as available, when I click on it, nothing happens. I tried ‘contact us’ and that was no help either. Weirdly, the links worked for me to buy a skirt, just not the trousers.
Clunky
I absolutely loved LTS when they had stores. I’d love a day trip shopping and browsing and ultimately buying their great quality items, but since moving online it has become really difficult to navigate. The app is the worst one I’ve got. Many items can’t be selected for your basket and many you can’t even select a size. To get free delivery be very careful not to just ‘checkout’. They add the delivery charge hoping you won’t notice. It’s a complex way to get the free delivery. For returns it is a time consuming nightmare. You have to go on the website. You can’t do it in the app and it is so tricky to find. Shame on you ‘Yours clothing’.
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Doesn’t work
Doesn’t work properly, can’t add stuff to basket
Need US App!
Need US SIZING AND US DOLLARS FOR THE APP. FRUSTRATING CANT ORDER FROM APP.
Watch out for delivery charges!
App says ‘free delivery’ but automatically charges any orders under £40 for express delivery! Then if there is any problem with your order you are charged a restocking fee…. Just be aware of hidden charges and awkward sizing of clothes before ordering as the costs of this company really add up. Such as shame. Used to love LTS but not since they were taken over by ‘Yours’. Quality and customer service have really suffered.
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Trousers heaven
I’ve just bought a pair of linen trousers, the quality and finished is very good and,of course, they’re actually long enough. I have just ordered another pair of linen trousers and a pair of jeans so I will have to wait and see what the jeans are like. They are a little expensive.
Love this shop!
I’ve been purchasing Clothing and Footwear from this company since they were known as Tallgirl, yes I’m old! Always good quality and Value for us Taller Girls! Thank you
Ordering
So easy to use
It’s very glitchy
Guys. You need to sort it out. I downloaded it after being lured in by your £10 off offer. I can’t get past the first page it’s stuck.
1st order with app
Unhappy that I couldn’t see any of the sizes once in the basket. Plus my 2st order voucher wouldn’t go through. Not good.
EMAIL USD NOW BUT APP POUNDS CONFUSING HELP
The email hyperlinks show USD $ And sizes…. App shows UK Pounds and UK SIZES…. I checked my profile to see if I could change the default for the US, but unfortunately, there’s nothing that I find. HELP
So Slow
Honestly driving me crazy, it takes forever to load anything - website is so much quicker if they stopped the pop ups to use the app I’d be fine!
Disappointed so far.
Disappointed none of the voucher codes work. What’s the point in giving voucher codes if they negate each other?
Also disappointed you don’t use PayPal so I don’t feel secure in my purchase.
And I can’t contact anyone either. I just hope everything goes smoothly and nothing needs returning.
Also disappointed you don’t use PayPal so I don’t feel secure in my purchase.
And I can’t contact anyone either. I just hope everything goes smoothly and nothing needs returning.
Can't view basket
This is a bit buggy still. It looks good but when items are in your basket I haven't fond a way to view what size you've added, and if you try to add the same garment again you are not given a choice of size before it is added to the basket. I'll use the website instead for now.
